Multiple BSOD's caused by ntoskrnl.exe, help!

[jackageo]

Hello, this is my first time posting in a forum such as this so please forgive me for any fault in etiquette.

My issue is that my laptop has been continuously crashing with BSOD errors for seemingly no reason. My original configuration was in windows 8.1 and started experiencing repeated crashes after I received the laptop back from repairs (Keep in mind it is only 1 year old, though now out of warranty). I wiped the OS and installed a fresh copy of Windows 7 Ultimate (ive been meaning to do this for a while, and the errors were all the encouragement i needed).

Despite installing all windows updates, lenovo updates and checking all drivers these BSOD errors continue to occur. I cant even begin to narrow down on the issue as i feel like ive experienced every error type there is. The list is currently at;
UNEXPECTED_KERNAL_MODE_TRAP
PAGE_FAULT_IN_NONPAGED_AREA
IRQL_NOT_LESS_OR_EQUAL
DRIVER_IRQL_NOT_LESS_OR_EQUAL
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
SYSTEM_PTE_MISUSE
KMODE_EXCEPTION_NOT_HANDLED

i have included the dump information from bluescreenview and CPU-Z computer information for reference. Please let me know if there is anything else i need to provide.

Thank you for any help, I am in dire need of assistance as i have an honors thesis to complete in a few weeks and my only other computer is a mac with a corrupted battery!

 

[Golden]

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

 

[jackageo]

Thanks for the fast reply, i realised i forgot to upload the dump files, so here they are

EDIT: Also attached is the DM Log Collector folder you asked for

 

[Golden]

Please follow the steps in Post #2 as written.

EDIT : OK, I see you've done that now

 

[jackageo]

Sorr my bad, i made an edit. The .zip file is in my previous reply

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8810bd5bd68, 1, fffff88004915d41, 5}

*** WARNING: Unable to verify timestamp for SCDEmu.SYS
*** ERROR: Module load completed but symbols could not be loaded for SCDEmu.SYS

Could not read faulting driver name
Probably caused by :[COLOR="Red"][B] SCDEmu.SYS[/B][/COLOR] ( SCDEmu+17d41 )

Followup:

Uninstall PowerISO Virtual Driver, then reboot. If you have more BSOD's, follow again the instructions in post #2.

 

[jackageo]

Thanks, Ill have a go at that now and report back. Though I was experiencing several of these crashes before i installed PowerISO

 

[jackageo]

Okay, uninstalled PowerISO and the computer crashed within 2 minutes of reboot. Attached is the bluescreen report and DM Log Folder.

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff901c233fa40, 1, fffff9600015520d, 5}


Could not read faulting driver name
Probably caused by : win32k.sys ( win32k!TimersProc+91 )

Followup: MachineOwner
---------

Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Reference this tutorial to help you use MemTest86+:
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[jackageo]

Thanks, im running memtest now. Will let you know what happens.

 

[jackageo]

UPDATE: at pass:4 and no errors.

 

[jackageo]

UPDATE: Memtest86 is at 4th pass with no errors.

EDIT: Apologies for the double post, computer lagged out.

 

[jackageo]

Hello Golden, I let the test run over night its now at 11 passes with no errors, what should i do next?

 

[Golden]

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
http://www.sevenforums.com/tutorials/69585-safe-mode.html

 

[jackageo]

Okay so after the memtest i didnt have any errors for a few hours, then the laptop started crashing again. I followed the steps and enabled the driver verifier and a BSOD occured within seconds of getting past the login page. Ive attached the DM logger report

 

[Golden]

fffff880`033ffb00  00000000`00000000
fffff880`033ffb08  00000000`0000000b
fffff880`033ffb10  00000000`00000003
fffff880`033ffb18  fffff880`060cb68aUnable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [B][COLOR="Red"]SynTP.sys[/COLOR][/B]
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 SynTP+0x1e68a
fffff880`033ffb20  18a66fa5`1239d1c5
fffff880`033ffb28  74356bf5`facb55cf
fffff880`033ffb30  00000000`00000000
fffff880`033ffb38  00000000`00000000
fffff880`033ffb40  00000000`00000000

See if an updated driver is available for the Synaptic Touchpad of the laptop:
Drivers ? Synaptics

Please check under Start Menu\Programs\Intel is there an application called Intel Matrix Storage Manager?

Please do the following:
1. Click rb:
2. Right click on "My Computer" icon and click "Manage" on the context menu.
3. It will open the "Computer Management" window.
4. Select "Device Manager" in the left pane, It will list all the existing devices up.
5. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
6. Save a screen capture image of this window and upload it here in your next reply.

DAEMON Tools Lite	"c:\program files (x86)\daemon tools lite\dtlite.exe" -autorun	TESLA\JACK	HKU\S-1-5-21-2063627916-269710909-1350529449-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Uninstall this application - its a well-documented cause of system instability and BSOD.

 

[jackageo]

Attached is the screenshot. No such program called Intel Matrix Storage Manager in the programs folder. Synaptics driver was uninstalled and re-installed using the link provided

 

[Golden]

OK. Lets monitor for further BSOD - upload the new zip file if you get more BSOD.

 

[jackageo]

NOTE: whilst monitoring the device manager, it automatically refreshed and removed the second IDE controller in the list

 

[Golden]

OK. You can close that and just use the system as normal.