Multiple BSODs daily, generally .sys files blamed in WinDbg

[wruschris]

I have been fighting multiple daily BSODs since mid June. I am a novice, so the debugging process is confusing. I have managed to run it several times and it has pointed to different .sys files. I have run memtest86 for several passes and the built-in Windows Memory Check, with no errors. It appears all drivers are up to date and I have uninstalled/re-installed the Q35 Chipset Express Driver a few times thinking that might help. I know this might sound crazy, but, it doesn't seem to crash inside software (eg. Quickbooks) but if I open Live Mail, IE or Chrome its just a matter of when it will crash. Any help is greatly appreciated. Thanks!

 

[wruschris]

Since no one has given any advice, I will add that I have uninstalled/reinstalled the ethernet card & drivers to no avail. I have installed Driver Booster and let it update any drivers it found to be old. As I type this I am in Safe Mode with networking. To this point I have not received BSOD in safe mode...

The most recent BSOD was cache_manager

 

[koolkat77]

Make sure your dump logging is enabled.

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. Click the Advanced tab, and then click Settings under Startup and Recovery.
4. Check Write an even to the system log, and Automatically restart.
5. In the Write debugging information list, click Small memory dump (256k).

Location of Dumps:
C:\Windows\minidump

 

[wruschris]

kookat77: does the zip file attached to my original post not contain those dmp files? I thought I followed the directions on running the program correctly and uploading it with the post. I have allowed memtest86 to run overnight and will report the results once I arrive at work.

 

[koolkat77]

There were no dumps from this month..!

 

[wruschris]

Hmm...I know they are in the minidump folder b/c that's where I get them from for WinDbg. I just allowed the download from this site to run and assumed that's what it was grabbing. Should I just zip up the last several minidump files and upload them instead of allowing the download to do it? Also, is there any useful data in the large memory.dmp file that it in the C:/windows folder? Thanks

 

[wruschris]

Ok, I see where it was set to "Kernel Memory Dump" I have changed it to "small memory dump 128k". Also, memtest86 ran 16 hours with no errors. Are the tons of other minidump files created previously useless for analysis?

 

[wruschris]

I ran the "dm log collector" again for grins and giggles. As it processes, it seems to see all the .dmp files, but when it finishes, it only includes 9 files. A different 9 than the previous run, but again none more recent than 6-25-14. Is there a better way? I have them zipped and can upload w/o using the program if that is suitable.

 

[wruschris]

Probably overkill...but here are the dump filesView attachment 326960
and yes, got another bsod first time I attached these

 

[wruschris]

just today's bsods...

 

[kma1717]

Hi Wruschris,

I believe your issue is with the Graphics card. Here is what I found running the DeBug Tool. I would try to reinstall the driver or update the driver for the Graphics card. Hope this helps.

Thanks

 

[wruschris]

Thanks. I have tried that before, but at your recommendation just uninstalled the intel q35 chipset and the hd audio device and let them both reinstall and get drivers.

 

[wruschris]

I'm still getting some general weirdness, like IE shutting down. These are all the bsod dump files for today (so far). Again, i can seemingly work inside a software package like quickbooks, or other work related programs without any issue. That seems odd to me...

Also, Device Manager now shows a PCI device without proper drivers (under other devices). PCI Simple Communications Controller???

 

[wruschris]

Here's the first one of the day. Windows Live Mail was the program open at the time.

 

[wruschris]

I have "uninstalled" the Intel Q35 Express Chipset. In this "mode" it seems everything operates normally with no BSODs. Plug and play has recognized the display adapter and wants me to restart so it can install the drivers, but I've been down that road before. So, I think I will disable the graphics card and see how long I can go BSOD-free. Maybe even install a different card and see how it operates. Is it common for the card to go bad? Is there a way to "reset" or cleanly overwrite this device with drivers?