Multiple BSODs

[ModerateBlimp]

Hello again! Last summer I had some bsod problems with this very same computer, and with help from you guys, I seemed to get it to a working state. But now they are back. I think. Back then they only appeared under heavy load, like gaming or furmark. Now they just come and go as they please, like while browsing the internet or watching videos. Anyway, I decided to make a new thread since the other one is pretty old and the nature of the BSODs differ from those back then.

As stated in the title, the BSODs vary. Even after disabling auto reboot, they sometimes disappear instantly. Sometimes, before a bsod occours, the computer becomes very tacky; i can't close windows, enter text in text fields, etc. Like gererally unresponsive. After that, some artifacts appear on the screen and the sound loops for a bit - and bam, it's a bluescreen.

I'll upload the folder from the diagnostics tool in a bit - I'm scared the computer acts up and I have to write this post yeat again. I'll also provide a link to the old thread.

Specs of my computer:

OS: Windows 7 Home Premium 64-bit
CPU: AMD Phemon II x4 965 BE (C3-stepping)
Motherboard: Asus M4A785TD-V EVO
RAM: 2x2 GB of F3-10666CL9d g.skill Ripjaws DDR3-1333
Graphics card: HIS Radeon 5870 i cooler
PSU: Chieftech CFT-600-14CS
HDD: Samsung Spinpoint F3 500GB (HD502HJ)
Optirach DWD-RW 22x Drive

Logitech K200-keyboard, G700 mouse and the ASUS wlan stick.

Thank you for any and all help!

 

[Northernsoul55]

Im afraid your logs dont hold the dump files.

Please reconfigure windows to collect the correct info
You want small memory dumps - "MiniDumps"

:ar:http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

And here are the instructions for posting:

:ar: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

   Tip

Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK

Cheers

Dave

 

[ModerateBlimp]

Whoopsie, I think I accidently closed the program midway trough last time. Anyway, this time I got the message to rename the folder, so I think I got it right! I updated the attachement in the original post.

Scrap that, I failed to read your post :/. I'll post the minidumps when some more BSODs occur.

 

[Northernsoul55]

Hi, thanks for the added info.

From your dump files:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff80002cccb45, fffff88002238120, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory

fffff880`02238428 fffff880`07a3bd1dUnable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
atikmpag+0x3bd1d
Relates to: ATI Video driver
Please update your ATI drivers here:
:ar: http://support.amd.com/us/Pages/AMDSupportHub.aspx

You need to get rid of this driver:

ASACPI ASACPI.sys Mon Mar 28 03:30:36 2005
Relates to: Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Also a part of many Asus utilities
Please uninstall this utility from your system, which should uninstall the driver as it a well known causer of BSOD's.
Or you can manually uninstall it if the utility is not present on your computer by navigating to:

C:\windows\system32\drivers and locating the ASACPI.sys file.
Right click and delete. Reboot

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem.

These drivers are contributing to your BSOD's:

*** WARNING: Unable to verify timestamp for LHidFilt.Sys
*** ERROR: Module load completed but symbols could not be loaded for LHidFilt.Sys
LHidFilt+0xc595

Relates to: Logitech SetPoint HID Filter Driver
Please update your driver here:
:ar: Logitech - Support & Software Downloads

*** WARNING: Unable to verify timestamp for netr28ux.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28ux.sys
netr28ux+0x2f230

Relates to: Ralink RT2870 series USB802.11n Wireless Adapter Driver (you may have a different manufacturer)
Try either your manufacturer;s website or mediatek:
:ar: http://support.asus.com/download.aspx?SLanguage=en&m=M4A785TD-V%20EVO&os=29
:ar: MediaTek - Downloads Windows

Run SFC to check the integrity of all Windows 7 system files:
Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt
(Note: there is a space between SFC and /scannow)
:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Also ensure you have all the latest Windows updates installed.

Post back any results/observations

cheers

Dave

 

[ModerateBlimp]

Thanks a bunch! I think I did everthing you suggested. I updated the amd drivers earlier today, and got rid of logitech setpoint altogether - turns out they discontinued it and replaced it with a similiar product. I hope the drivers for that are gone too. I'm not sure if I missed something on updating the wlan adapeter, since you linked me to the motherboard's downloads. Anyway, I think found the right driver for the usb stick from asus' site. Running SFC didn't turn up anythig, it said windows 7 system files are fine and dandy!
So, i guess thats that. I'll post back in a bit and tell if these steps solved the problem! Thanks again!

 

[Northernsoul55]

No problem.
Make sure to get rid of that Asus ATK0110 ACPI Utility driver: ASACPI.sys

Ahh sorry, didnt realise it was USB adapter

Hopefully that will sort out your BSOD's.

Look forward to your feedback.

Cheers

Dave

 

[ModerateBlimp]

Yeah, I forgot to mention getting rid of ASACPI.sys. Unfortunately, the bsods did not stop. I got two bsods, one while running furmark, and one playing league of legends. I attached a new set of dump files to this post.

EDIT: Taking a look at the windows updates, i realised that two updates have been installing at every shut down. The problem is the exact same as these guys are having. I think I should give the .NET framework cleaner a shot, since trying to uninstall them did nothing.

 

[Northernsoul55]

Are they the latest crashes? As they show ASACPI.sys and ATI 2012 drivers still installed?

Have you updated your ATI drivers as #4 as from your latest crash they are dated 2012
and are causing the issues?

 

[ModerateBlimp]

Yeah, the two latest (mini)dumps (if they are possible to differentiate) in the zip are the latest ones. And yeah, I updated the AMD drivers this morning, before the latest two bsods. The 2012 drives were from december. As for ASACPI.sys, I deleted it from the driver folder in system32, and double-checking now, it's indeed gone. I edited my last post regarding a update issue that might have something to do with all this.

EDIT: The latest two dumps should be minidumps, since I changed the setting today.

 

[Northernsoul55]

Sorry those 3 crash dumps dated 4/4/2013 are the ones Ive already analysed.

You will have to post up the newer ones or wait for another BSOD.

Cheers

Dave

 

[ModerateBlimp]

Oh, thats weird. Well it doens't matter, I'll try to cause new ones by stressing the gpu with furmark - that always seems to work. I got the update thing cleared out, and I'm not being forcefed the same updates over and over again anymore. Maybe that helps. Or maybe not. Who knows. I'll be back in a jiffy.

EDIT: Yay, I just ran furmark 10 minutes before closing it - and it didn't crash. A new record! Commencing League of Legends test. This is looking promising indeed! Maybe the issue was with the updates.

 

[Northernsoul55]

Good news on Furmark
Removing the faulting drivers and the updates would definately have helped.

Fingers crossed.

Cheers

Dave

 

[ModerateBlimp]

Close, but no cookie. I had two more bsods today, one during sleep mode and one after playing a game of league of legends. After the first one, I had a huge strurggle to get a signal to my monitor. The second one had the same problem, though I got the signal working after one failed reboot. They should be the two most recent ones in the zip.

 

[Northernsoul55]

Hi,

From your latest crash dumps:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck FE, {5, fffffa8004fe71a0, 10024396, fffffa800567cc48}
Probably caused by : usbehci.sys ( usbehci!EHCI_PollActiveControlEndpoint+57 )
Followup: MachineOwner
---------
3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.

STOP 0x000000FE: BUGCODE_USB_DRIVER
Usual causes: USB device driver

Follow this guide for USB issues:
:ar: http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

This driver is still on your system and the one still causing issues:

LGSHidFilt.Sys - Logitech Gaming KMDF HID driver
KB or mouse
These need updating or uninstalled:
LGBusEnum.sys 2009 - Logitech Keyboard
LGVirHid.sys 2009 - Logitech Gamepanel Virtual HID Device Driver
Please update all your logitech keyboard/mouse and any other devices:
:ar: http://www.logitech.com/en-us/support/downloads

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Tip

Run these tests overnight

Did you update your ATI drivers as they show to be 2012?

Cheers

Dave

 

[ModerateBlimp]

Again, I had hug trouble getting the computer to boot - so much infact, that I was unable to get it to boot yesterday. Today however, after plugging out various USB devices, it was willing to co-operate again. But straight after I went back to having no signal on the monitor. On the 6th bootup try, making no changes to anything whatsoever, it got to the desktop again. The thing seems to have a mind of its own. Other than that, it crashed two times on desktop, one time being on safe mode. I'll try running memtest soon. Looking trough logitech's site, it seems they have no new drives for either my mouse or keyboard. The keyboard is claimed to use windows' own drives, and the drives for the mouse supposedly come with the "logtech gaming software" program that I downloaded two days ago.

 

[ModerateBlimp]

I have tried getting rid of the USB drivers, but every time my computer has crashed before getting trough with it. After each crash, I have to wait for a day before the rebootig, or I wont get a signal to my monitor. Today, before crashing, a notfication poppe up saying something about the dispaly driver not responding but recovering. Seconds after that, the compute froze and the screen went black. I tried running memtest from an USB stick, but my computer refuses to boot from it, even though the boot order is set to prefer USB sticks.

 

[Northernsoul55]

Can you post up the logs for your recent crashes please if they were BSOD?

 

[ModerateBlimp]

I have tried, but even in safe mode the computer crashes / bsods so quick that I'm not able to do anything. And then I have to wait for a day before I can boot it up again. Anyway, I got a new USB keyboard and a PS/2 mouse. The problem now is how to get rid of the logitech drivers fast enough to get it done before the computer crashes. Also, do you have any advice how to get the computer to boot memtest from an usb stick?

 

[ModerateBlimp]

New mindumps no time to explain might bsod again

 

[Northernsoul55]

Hi,
The latest crash logs are somewhat inconclusive:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 21, {0, 0, ff000180, fee2c224}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Followup: MachineOwner
---------
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
QUOTA_UNDERFLOW (21)
This bugcheck occurs if a kernel component mishandles quota charges and
returns more quota than was previously charged to a particular quota block.
STOP 0x00000021: QUOTA_UNDERFLOW   
Usual causes:  [COLOR=red]Device driver[/COLOR]

Try reinstalling or updating the following device:
ASUS USB-N53 Adapter Driver
:ar: ASUSTeK Computer Inc. -Support- Drivers and Download USB-N53

This driver is still present on your system:
LGBusEnum LGBusEnum.sys Tue Nov 24 01:36:48 2009
Uninstall all logitech programs.

*IMPORTANT*
Have you been able to update the ATI drivers?
If you still experience issues once updated as a test please try disabling your GPU,
as I suspect issues with GPU Drivers/card.

To disable GPU navigate to:
[B]Start>Computer>system properties>device manager[/B]
Locate>[B]Display Adapters[/B] and expand
Select your Graphics card
Right click and "[B]disable[/B]" and it will ask you to confirm and reboot the system.
Observe the reboot for any of the isses you mentioned and use your computer as normal
with the exception of Games/ graphic related programs.

If you are able to complete the above:
Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
:ar: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

   Note

Ensure to make a system restore point before you begin

Post back any progress.

Cheers

Dave