Multiple cases of Malware with Norton AV

[charkzilla20]

Hi
My aunt has a dell laptop that she's had for 4-5 years. She uses Norton Antivirus, and Malwarebytes, but recently, she has been experiencing multiple cases of malware popping up. She doesn't do much besides facebook, email, and MS Word, so she's not downloading or installing anything unusual.
There was a VAF Search Engine that appeared in her Chrome browser, we got rid of it by deleting the extension. There's been a plugin that appeared that made Ads everywhere, uninstalled that program.
The firewall is on.

What sorts of things can we do to prevent these types of things?
Thanks guys

 

[VistaKing]

When you install software you want to make sure you click on custom and uncheck the unwanted toolbars or extensions .

Do you still have viruses or windows popping up ?

 

[charkzilla20]

Ok i'll tell her to do that next time she installs / downloads something.
I think that some things appear on the computer without any download or install. Stuff like the ad plugins. :/
Thanks for the quick reply

 

[VistaKing]

AdwCleaner

Click here AdwCleaner

:ar: Click on Download Now button

:ar: Save to the Desktop

:ar: Right-click on AdwCleaner.exe and choose

:ar: Click on Delete and confirm the prompt.

:ar: Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt


To Remove AdwCleaner program from your PC

:ar: Right click on adwcleaner.exe choose Run as administrator to run the tool.

:ar: Click on Uninstall, then confirm with yes to remove this utility from your computer.

 

[ICIT2LOL]

Yep try
http://www.superantispyware.com/
as well.

I would personally change the security suite if it keeps it up - never have been a fan of Norton, and if she is not able to pay for another there are plenty of other free ones

By the by the Malwarebytes is that a paid for as my own security does not like the paid for version.