Multiple Crashes

Darren L · Jan 2, 2011

Hi,

I am experiencing multiple BSOD on my computer. The computer will run fault free for a couple of days and other times it just crashes repeatedly. I have attached the "Dump" files as requested and would appreciate any advice on how to stop the BSOD.

System Details:
Windows 7 Home premium 64-bit
Full retail version
Hardware 12 months old

Thanks
Darren L

zigzag3143 · Jan 2, 2011

Darren L said:
Hi,

I am experiencing multiple BSOD on my computer. The computer will run fault free for a couple of days and other times it just crashes repeatedly. I have attached the "Dump" files as requested and would appreciate any advice on how to stop the BSOD.

System Details:
Windows 7 Home premium 64-bit
Full retail version
Hardware 12 months old

Thanks
Darren L

Darren Hi and welcome

These were probably caused by your Symantec AV. Specifically ccHPx64.sys. Symantec is a known cause of BSOD's and I would remove it and replace with Microsoft security essentials and the win 7 firewall

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

http://www.microsoft.com/security_essentials/

I would also run a test of your memory just to be sure

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\BSOD Info\Windows_NT6_BSOD_jcgriff2\100410-22510-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c51000 PsLoadedModuleList = 0xfffff800`02e8ee50
Debug session time: Mon Oct  4 00:14:21.978 2010 (GMT-5)
System Uptime: 0 days 2:24:01.978
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
.............
Unable to load image \SystemRoot\system32\drivers\NAVx64\1108000.005\ccHPx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ccHPx64.sys
*** ERROR: Module load completed but symbols could not be loaded for ccHPx64.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88004097c52, fffff880031bd8f8, fffff880031bd160}

Probably caused by : ccHPx64.sys ( ccHPx64+6c52 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004097c52, The address that the exception occurred at
Arg3: fffff880031bd8f8, Exception Record Address
Arg4: fffff880031bd160, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
ccHPx64+6c52
fffff880`04097c52 488b4710        mov     rax,qword ptr [rdi+10h]

EXCEPTION_RECORD:  fffff880031bd8f8 -- (.exr 0xfffff880031bd8f8)
ExceptionAddress: fffff88004097c52 (ccHPx64+0x0000000000006c52)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff880031bd160 -- (.cxr 0xfffff880031bd160)
rax=8948f98b48da8b00 rbx=fffffa800521b188 rcx=fffff80002e3c940
rdx=fffffa800531ed00 rsi=0000000000000001 rdi=8948f98b48da8b00
rip=fffff88004097c52 rsp=fffff880031bdb30 rbp=fffff80002e665f8
 r8=0000000000001130  r9=0000000000000070 r10=fffff80002c51000
r11=000000000000006e r12=fffff88009237830 r13=fffff880041195e8
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
ccHPx64+0x6c52:
fffff880`04097c52 488b4710        mov     rax,qword ptr [rdi+10h] ds:002b:8948f98b`48da8b10=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ef90e0
 ffffffffffffffff 

FOLLOWUP_IP: 
ccHPx64+6c52
fffff880`04097c52 488b4710        mov     rax,qword ptr [rdi+10h]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffffa80047474e0 to fffff88004097c52

STACK_TEXT:  
fffff880`031bdb30 fffffa80`047474e0 : 00000000`00000000 00000000`00000000 fffff800`02ccacff fffffa80`0521b180 : ccHPx64+0x6c52
fffff880`031bdb38 00000000`00000000 : 00000000`00000000 fffff800`02ccacff fffffa80`0521b180 fffff880`040982b4 : 0xfffffa80`047474e0


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  ccHPx64+6c52

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ccHPx64

IMAGE_NAME:  ccHPx64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b6c8829

STACK_COMMAND:  .cxr 0xfffff880031bd160 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_ccHPx64+6c52

BUCKET_ID:  X64_0x7E_ccHPx64+6c52

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004097c52, The address that the exception occurred at
Arg3: fffff880031bd8f8, Exception Record Address
Arg4: fffff880031bd160, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
ccHPx64+6c52
fffff880`04097c52 488b4710        mov     rax,qword ptr [rdi+10h]

EXCEPTION_RECORD:  fffff880031bd8f8 -- (.exr 0xfffff880031bd8f8)
ExceptionAddress: fffff88004097c52 (ccHPx64+0x0000000000006c52)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff880031bd160 -- (.cxr 0xfffff880031bd160)
rax=8948f98b48da8b00 rbx=fffffa800521b188 rcx=fffff80002e3c940
rdx=fffffa800531ed00 rsi=0000000000000001 rdi=8948f98b48da8b00
rip=fffff88004097c52 rsp=fffff880031bdb30 rbp=fffff80002e665f8
 r8=0000000000001130  r9=0000000000000070 r10=fffff80002c51000
r11=000000000000006e r12=fffff88009237830 r13=fffff880041195e8
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
ccHPx64+0x6c52:
fffff880`04097c52 488b4710        mov     rax,qword ptr [rdi+10h] ds:002b:8948f98b`48da8b10=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS:  ffffffffffffffff 

FOLLOWUP_IP: 
ccHPx64+6c52
fffff880`04097c52 488b4710        mov     rax,qword ptr [rdi+10h]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffffa80047474e0 to fffff88004097c52

STACK_TEXT:  
fffff880`031bdb30 fffffa80`047474e0 : 00000000`00000000 00000000`00000000 fffff800`02ccacff fffffa80`0521b180 : ccHPx64+0x6c52
fffff880`031bdb38 00000000`00000000 : 00000000`00000000 fffff800`02ccacff fffffa80`0521b180 fffff880`040982b4 : 0xfffffa80`047474e0


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  ccHPx64+6c52

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ccHPx64

IMAGE_NAME:  ccHPx64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b6c8829

STACK_COMMAND:  .cxr 0xfffff880031bd160 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_ccHPx64+6c52

BUCKET_ID:  X64_0x7E_ccHPx64+6c52

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004097c52, The address that the exception occurred at
Arg3: fffff880031bd8f8, Exception Record Address
Arg4: fffff880031bd160, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
ccHPx64+6c52
fffff880`04097c52 488b4710        mov     rax,qword ptr [rdi+10h]

EXCEPTION_RECORD:  fffff880031bd8f8 -- (.exr 0xfffff880031bd8f8)
ExceptionAddress: fffff88004097c52 (ccHPx64+0x0000000000006c52)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff880031bd160 -- (.cxr 0xfffff880031bd160)
rax=8948f98b48da8b00 rbx=fffffa800521b188 rcx=fffff80002e3c940
rdx=fffffa800531ed00 rsi=0000000000000001 rdi=8948f98b48da8b00
rip=fffff88004097c52 rsp=fffff880031bdb30 rbp=fffff80002e665f8
 r8=0000000000001130  r9=0000000000000070 r10=fffff80002c51000
r11=000000000000006e r12=fffff88009237830 r13=fffff880041195e8
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
ccHPx64+0x6c52:
fffff880`04097c52 488b4710        mov     rax,qword ptr [rdi+10h] ds:002b:8948f98b`48da8b10=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS:  ffffffffffffffff 

FOLLOWUP_IP: 
ccHPx64+6c52
fffff880`04097c52 488b4710        mov     rax,qword ptr [rdi+10h]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffffa80047474e0 to fffff88004097c52

STACK_TEXT:  
fffff880`031bdb30 fffffa80`047474e0 : 00000000`00000000 00000000`00000000 fffff800`02ccacff fffffa80`0521b180 : ccHPx64+0x6c52
fffff880`031bdb38 00000000`00000000 : 00000000`00000000 fffff800`02ccacff fffffa80`0521b180 fffff880`040982b4 : 0xfffffa80`047474e0


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  ccHPx64+6c52

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ccHPx64

IMAGE_NAME:  ccHPx64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b6c8829

STACK_COMMAND:  .cxr 0xfffff880031bd160 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_ccHPx64+6c52

BUCKET_ID:  X64_0x7E_ccHPx64+6c52

Followup: MachineOwner
---------

Darren L · Jan 2, 2011

Thanks Zigzag,

I used the removal tool, I thought I had previously removed all traces of Norton as I was told it could be the cause of BSOD.

I have also downloaded the memory test stuff and will do as you advised.

Darren L

Darren L · Jan 4, 2011

Still Getting BSOD

Hi,

I was advised on this site to download Norton removal tool to remove Norton from my PC and run MEMTEST (7 times) to fix my BSOD problems. I have done this and I am still getting multiple BSOD.

Dump files attached.

Any advice to fix this problem would be appreciated.

Thanks
Darren L

Darren L · Jan 6, 2011

What is causing my PC to crash ?

Hi,

Can anybody tell me why my pc is always crashing ?

I am considering installing Windows XP so I have a working pc that doesn't crash all the time.

I have attached the dump files for the gurus to look at.

Any help would be great.

Darren L

Lemur · Jan 6, 2011

We can't have you going back to XP.

Check for the latest Realtec drivers:

RTL8167 Realtek 8167 NT Driver Realtek 8167 NT Driver Kernel Manual Running OK TRUE FALSE 0 225,280 0 8/21/2009 2:05:06 AM C:\Windows\system32\DRIVERS\Rt64win7.sys

Darren L · Jan 6, 2011

Thanks for the reply Lemur.

I have downloaded latest Reatek drivers and have crossed my fingers.

When I checked for the latest drivers through "Device Manager" windows had determined that my drivers were up to date.

Why does windows say this but you discovered that the drivers were out of date ?

Darren L · Jan 12, 2011

Help ! PC is still crashing

My PC is still crashing BSOD.

I followed LEMUR's advice and everything ran fine for a few days then just had 4 crashes in the last hour.

What is causing this ?

Dump files attached, any assistance greatly appreciated.

Frustrated
Darren L

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