My Acer Aspire 5750G Shuts Down After a Few Hours Due to Blue Screen

[Silverpoint]

Hello everyone,

I registered on this forum to get some help. Acer support did not provide me assistance (I have warranty till june 2013).

So the problem is that my computer shuts down after some hours when in stand by. It has happened more than ten times already.

I followed the procedure on how to post this issue on this forum. I uploaded the ZIP file to this forum. If someone can find a solution for this problem, I'd be very thankful.

Kind Regards


Glenn P.

 

[richc46]

Welcome
Make a system restore point in the event that you want to restore the changes that you will make.
The cause of your problem is a driver that I am not familiar with it is
Description:Deterministic Network Enhancer for NDIS 5.1 Company:Deterministic Networks, Inc.
I have found this on the Driver
http://www.citrix.com/lang/english/lp/lp_1680845.asp
If you can go to the website and update the driver.
If you are not familiar with it or have software that would use this driver make an anti virus scan
Download and make a full scan with malwarebytes.

 

[Silverpoint]

hi, thanks for the reply.

I also managed to get a description of the blue screen error (dutch):

Probleemhandtekening:
Gebeurtenisnaam van probleem: BlueScreen
Versie van besturingssysteem: 6.1.7601.2.1.0.768.3
Landinstelling-id: 2067

Aanvullende informatie over dit probleem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800430CBB0
BCP3: FFFFF800045643D8
BCP4: FFFFFA80095A9D00
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Bestanden die helpen bij het beschrijven van het probleem:
C:\Windows\Minidump\072212-23883-01.dmp
C:\Users\Glenn\AppData\Local\Temp\WER-43851-0.sysdata.xml

Lees de onlineprivacyverklaring:
Windows 7 Privacyverklaring - Microsoft Windows

Als de onlineprivacyverklaring niet beschikbaar is, lees dan onze offlineprivacyverklaring:
C:\Windows\system32\nl-NL\erofflps.txt

 

[richc46]

You may want to remove the software if you have knowledge of the company or the driver. Again, start with a system restore.

 

[richc46]

What I have used may be more accurate than your software, and your BSOD reports are consistent. Im sure of the cause.

 

[Silverpoint]

Hello

I have removed Cisco VPN software. It was related to that file.

I hope problem is solved now.


Thanks.

 

[richc46]

I think that your BSODs will be solved. Good luck. Report back either way.

 

[Silverpoint]

Unfortunately my PC shut down again due to blue screen. I am not a computer expert and don't know what to do. (buying a new PC is not an option right now)

 

[richc46]

Upload the current files. Always give us the files when you have new BSODs

 

[Silverpoint]

I updated the driver and will do a system restore.

 

[Silverpoint]

OK. Here are the latest diagnostics files:

 

[richc46]

The dne64x.sys (Deterministic Network Enhancer) driver (cause of this BSOD) may be a component of a VPN client such as Cisco VPN.
It now shows a different driver from the same software.
You have not removed all the drivers from that software.
I think you must contact the company and find out how to remove completely. I could not find a removal tool online.

 

[Silverpoint]

I have also removed the DNE Update file and added latest diagnostics:

 

[richc46]

This time it shows K57nd60a, this is a Broadcom network driver. Go to the website and update. If we continue to get BSODs after several more reports, and the driver continues to be different it means it is probably a hardware isssue. We have to be patient and see where this leads.

 

[Silverpoint]

In that case I'm sure it's a hardware problem. So what do I do now?

 

[richc46]

Try udpating the driver that was mentioned and then give me any new dumps.