Solved My computer doesn't recognize any CD/DVDs

[courtney33]

Lately my laptop does not read any cds or dvds when loaded into it. I have searched the forums to try and fix it by myself but when I opened the CD/DVD ROM drives under device Manager it comes up as hp CDDVDW TS-L6334 and when I double click this is says:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Please help!!

 

[TVeblen]

Hi courtney33. Welcome to the forum.

Please see the following from Microsoft:
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

Do the first fix first, and if it does not work then do #2 and so on.

If none of these work, let us know!

 

[courtney33]

Hi TVelben! It partially worked!! I can now read disks like installation software but not dvds/cds with photos on it! Any ideas about this??

 

[courtney33]

ahh it works!! THANK YOU SO MUCH!

 

[TVeblen]

Glad to help!

 

[Baxter3]

I tried all the Microsoft recommended fixes through Step 5. What finally worked was to shutdown, actually physically unplug the CD/DVD drive, start, check Device Manager (now removed), shutdown, replug in the CD/DVD drive, start, check Device Mgr & Computer - there it was! CD/DVD works fine now.

 

[TVeblen]

That's creative. Good job.

 

[estefania150]

My computer doesnt recognize a DVD

HI ive tried both of the options to fix it but it still not recognizing the DVD.. what should I do?

 

[GokAy]

There are 5 options in that link. Tried all?

Also Baxter3 has shown another option two posts up.