My graphics driver consistantly crashes

[OrganisedMess]

I have owned this laptop for roughly 6 months now however recently my Laptop screen keeps crashing, refreshing and then displaying the message 'The graphics driver has stopped responding and has recovered'. I currently have an Intel HD Graphics 4000 graphics card. The crashes occur mostly when I play video games, watch videos and move this to fast. Also there are what seems to be dead pixels on my screen but I can mouse over them and they disappear. Help would be appreciated.

 

[SandeepP]

I have owned this laptop for roughly 6 months now however recently my Laptop screen keeps crashing, refreshing and then displaying the message 'The graphics driver has stopped responding and has recovered'. I currently have an Intel HD Graphics 4000 graphics card. The crashes occur mostly when I play video games, watch videos and move this to fast. Also there are what seems to be dead pixels on my screen but I can mouse over them and they disappear. Help would be appreciated.

Hi OrganisedMess,

Welcome to Seven forums.

Kindly remove the video drivers from the system and then re-install from this link:

https://downloadcenter.intel.com/De...cessors+with+Intel®+HD+Graphics+4000&lang=eng

Please try the same and let us know the results.

 

[OrganisedMess]

Thanks, I tried the download which made me realised that my operating system was 32 bit not 64 (Sorry!) but I found the same download but for 32 bit. However when it finished downloading it came up with the error message 'Operating System not supported'. I checked and it does say it supports windows 7 home premium...

 

[maxie]

Hi there ... You need to go to the Acer website and download the Driver for your Intel HD 4000

 

[SandeepP]

Thanks, I tried the download which made me realised that my operating system was 32 bit not 64 (Sorry!) but I found the same download but for 32 bit. However when it finished downloading it came up with the error message 'Operating System not supported'. I checked and it does say it supports windows 7 home premium...

Hi OrganisedMess,

Thanks for your reply. You might not be downloading the correct drivers for your system. Please let us know the model number of the system.

Also, post a screenshot of the device manager so we can check the same:

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Let us know this information so we can assist you further.

 

[OrganisedMess]

Sorry, I wasn't quite sure what you meant so I screen shot the whole thing. Sorry If that wasn't what you meant.

 

[maxie]

Hi there .... I see three errors in the Device Manager one is a Network Controller the other two are Base System Devices ... Can you take a screen shot with your Network Adapters expanded ... As i cannot see the bottom in the screen shot you have taken ... Also can you give me the exact Model number of your Acer

 

[OrganisedMess]

I believe this is the model number, sorry I have little knowledge in these things, NXM09EKOO12331874C1601 and this is the screen shot:

 

[maxie]

Hi there .... I am not sure what that Number represents its not your Model Number or Serial Number .... There might be a sticker underneath the Laptop with the Model Number ... If not go to the Link below ... Select Search by Serial Number or SNID .. And then Auto-detect my Serial Number ... Then please copy and paste the Link back to me


http://www.acer.co.uk/ac/en/GB/content/drivers

 

[ICIT2LOL]

OM it would help mate if we knew what model Acer it is

In addition to Max's suggestion Speccy would give us some idea too.

http://www.piriform.com/speccy/download

 

[OrganisedMess]

The model is Acer Aspire E1-571 as for the serial number, the link did not work but the SNID is: 23310017216

 

[ICIT2LOL]

Hum couldn't find the downloads for this one and the Google search came up with it having 8 on it?? but the Intel HD 4000 driver search came up with this https://downloadcenter.intel.com/Se...+Processors+with+Intel®+HD+Graphics+3000/2000

 

[maxie]

Hi there ... You can get the Drivers from the Link below

Acer | Download

 

[OrganisedMess]

If you're talking about Windows 8 then yes it did have Windows 8 but I downgraded it to Windows 7 when this problem appeared because after trying updates and uninstalling and re-installing I settled on trying it with windows 7.

 

[maxie]

Some thing very strange here according to Acer for your Model Aspire E1-571 ... It has a NVIDIA card

 

[maxie]

Ok you will have to download the Drivers for Windows 8 then

 

[OrganisedMess]

Even though I have windows 7?

 

[maxie]

Yes go to the Link i gave you and download the Graphics Driver from there ... The Windows 8 Driver should work

 

[ICIT2LOL]

Good on you Max well done mate!! the thing had me foxed as I saw the 8 and then the Intel HD ref

It all starts to make some sense now and yes OM I am running an upgrade to 8 right now and I am getting a tad tired of it now like the speed but the odd stuff that goes on is well odd!!

 

[maxie]

Thanks ICit2lol .. This problem arises because we did not have the correct Information from the Op ... It was you actually put me on to the Op having Windows 8 .. I then checked the Acer website and seen it had the right specs for the Ops Laptop ... Hope this is sorted now