my mouse freezes

[smartiano]

hi everyone, at first i'd like to say that english is not my first language so my writing may be not good i bought a new usb optical mouse and it freezes permanently before that i used a ps2 mouse but never felt any freezing my OS is "seven 32bit" please help i tried many ways all is useless

 

[pooch]

Hello smartiano, Welcome to the forum
Things you could try and in no particular order are;
1. Make sure you have the newest drivers installed.
2. Try using a different USB port.
3. Check for Malware Malwarebytes : Free anti-malware, anti-virus and spyware removal download
4. Make sure the underside of the mouse is clean.
5. Change the batteries.
6. Increase the amount of RAM in your PC
7. Try a different surface/mouse pad.
8. Try your mouse on another PC.
9. Check Device manager to make sure you have no problems. Click on Start, type Dev Select Device manager from the list

 

[whest]

Put up your system specs, and the name of the manufacturer of the mouse.

 

[smartiano]

Hello smartiano, Welcome to the forum
Things you could try and in no particular order are;
1. Make sure you have the newest drivers installed.
2. Try using a different USB port.
3. Check for Malware Malwarebytes : Free anti-malware, anti-virus and spyware removal download
4. Make sure the underside of the mouse is clean.
5. Change the batteries.
6. Increase the amount of RAM in your PC
7. Try a different surface/mouse pad.
8. Try your mouse on another PC.
9. Check Device manager to make sure you have no problems. Click on Start, type Dev Select Device manager from the list

thank you for reply pooch i tried point number one but i failed didnt find any result on goolge for the drivers
other points i did all except number 6

 

[pooch]

thank you for reply pooch i tried point number one but i failed didnt find any result on goolge for the drivers

then as whest suggested we need your system specs so we can help more

 

[smartiano]

Put up your system specs, and the name of the manufacturer of the mouse.

OS Name Microsoft Windows 7 Enterprise
Version 6.1.7600 Build 7600
OS Manufacturer Microsoft Corporation
System Name OUTSMART-PC
System Manufacturer Gigabyte Technology Co., Ltd.
System Model GA-MA74GM-S2
System Type X86-based PC
Processor AMD Athlon(tm) 5000 Dual-Core Processor, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. FA, 03/09/2009
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 2.00 GB
Available Physical Memory 1.21 GB
Total Virtual Memory 4.00 GB
Available Virtual Memory 3.07 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys

 

[pooch]

lol look at the bottom left of every post window, and you will find the place to put this info
You are still missing the name and manufacturer of the mouse

 

[smartiano]

sorry man, on the upper part of the mouse "hp invent" is written but the other side "optical mouse with FCC standards" i don't know which one is manufacturer but i know that it's a bad mouse

 

[pooch]

sorry man, on the upper part of the mouse "hp invent" is written but the other side "optical mouse with FCC standards" i don't know which one is manufacturer but i know that it's a bad mouse

lol not to worry I'll try to work with that

 

[smartiano]

the anti-malware found an infected file but the problem still happens

 

[pooch]

Have a look here; HP Support & Drivers | United States

If it does not open at the mouse driver page I just did a search for optical mouse under drivers

 

[smartiano]

i hope it works thank you again man i think i am bothering you

 

[pooch]

the anti-malware found an infected file but the problem still happens

Did you delete it?
You may have to do a repair install if we do not get it working with the driver; http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R

i hope it works thank you again man i think i am bothering you

Na!!

 

[smartiano]

i found this on the site

» Product information
» Manuals
» FAQs

there is no driver i think i have to buy an original mouse but if the problem on my pc i will throw the case from the balcony

 

[pooch]

Ok you have a 3 button mouse correct me if I am wrong
There are no drivers to install so next step, click on start type dev select Device Manager out of the list Go to the Start menu select the snipping tool and use it to copy your Device Manager and post the picture here

 

[smartiano]

View attachment 153193

 

[pooch]

Looks okay then I think this is the last option http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R