my printer doesn't work on seven?

[dulvan]

can anyone help me to fix my problem like this

 

[osholt]

First of all what make and model is your printer, this is quite important .

Secondly how did you install it, Windows Printer installer or a dedicated installer?

Oli

 

[dulvan]

First of all what make and model is your printer, this is quite important .

Secondly how did you install it, Windows Printer installer or a dedicated installer?

Oli

I use Canon Pixma MP276 series and I install it automatically just like usuall
so what should I do?

 

[osholt]

Follow the instructions at Install the Software on how to install you printer correctly.

Before you do however perform a system restore to before you installed your printer (http://www.sevenforums.com/tutorials/700-system-restore.html).

The driver provided on Windows Update is not a complete driver and thus doesn't work very well (or at all) so the one on the disk should be used; it is bad practice to rely on Windows update for drivers because the drivers are often incomplete or out of date.

Oli

 

[dulvan]

alright then, I will try it...
by the way, thank you very much for your solution

 

[osholt]

alright then, I will try it...
by the way, thank you very much for your solution

No problem, remember to post back even if it works.

As you are new to the forum I thought you might like to know how to mark threads as solved as well as the uses of some of the other buttons.

To the top right of this post you will see 3 icons. An orange (+), a set of scales and a red and white warning triangle.

The orange (+) or blue (-) denotes whether a user is on or offline (orange = on, blue = off).

The scales are used to give rep points; click this button if someone has helped you significantly or solved your queries (only give this to posts that you think really deserve it).

The red and white warning triangle is used to denote either an abusive post OR to mark a thread as solved (just put solved in the box that comes up and the admins or moderators will mark it solved).

Be sure to mark this thread solved when you know for sure that the printer is installed correctly.

Oli

 

[dulvan]

alright then, I will try it...
by the way, thank you very much for your solution

No problem, remember to post back even if it works.

As you are new to the forum I thought you might like to know how to mark threads as solved as well as the uses of some of the other buttons.

To the top right of this post you will see 3 icons. An orange (+), a set of scales and a red and white warning triangle.

The orange (+) or blue (-) denotes whether a user is on or offline (orange = on, blue = off).

The scales are used to give rep points; click this button if someone has helped you significantly or solved your queries (only give this to posts that you think really deserve it).

The red and white warning triangle is used to denote either an abusive post OR to mark a thread as solved (just put solved in the box that comes up and the admins or moderators will mark it solved).

Be sure to mark this thread solved when you know for sure that the printer is installed correctly.

Oli

thanks for your explanation, by the way my printer is working now...

 

[The Howling Wolves]

Follow the instructions at Install the Software on how to install you printer correctly.

Before you do however perform a system restore to before you installed your printer (http://www.sevenforums.com/tutorials/700-system-restore.html).

The driver provided on Windows Update is not a complete driver and thus doesn't work very well (or at all) so the one on the disk should be used; it is bad practice to rely on Windows update for drivers because the drivers are often incomplete or out of date.

Oli

Good job Oli!
I was too slow to respond to his need for help with Canon Printer.
Had to use your outlined method from Canon when installing Win7 and my Canon Printer.

 

[osholt]

alright then, I will try it...
by the way, thank you very much for your solution

No problem, remember to post back even if it works.

As you are new to the forum I thought you might like to know how to mark threads as solved as well as the uses of some of the other buttons.

To the top right of this post you will see 3 icons. An orange (+), a set of scales and a red and white warning triangle.

The orange (+) or blue (-) denotes whether a user is on or offline (orange = on, blue = off).

The scales are used to give rep points; click this button if someone has helped you significantly or solved your queries (only give this to posts that you think really deserve it).

The red and white warning triangle is used to denote either an abusive post OR to mark a thread as solved (just put solved in the box that comes up and the admins or moderators will mark it solved).

Be sure to mark this thread solved when you know for sure that the printer is installed correctly.

Oli

thanks for your explanation, by the way my printer is working now...

Follow the instructions at Install the Software on how to install you printer correctly.

Before you do however perform a system restore to before you installed your printer (http://www.sevenforums.com/tutorials/700-system-restore.html).

The driver provided on Windows Update is not a complete driver and thus doesn't work very well (or at all) so the one on the disk should be used; it is bad practice to rely on Windows update for drivers because the drivers are often incomplete or out of date.

Oli

Good job Oli!
I was too slow to respond to his need for help with Canon Printer.
Had to use your outlined method from Canon when installing Win7 and my Canon Printer.

No problem guys; I have a lot of experience with printer installations, it's a big part of my job, and you guys are lucky because it usually costs people £20/$30 an hour for me to fix their printer issues (I am one of those dawdling tech support guys, yes ).

Oli

 

[osholt]

Oh and also dulvan I thought you might like to know how to mark threads as solved and what some of the other buttons do and mean, this is especially useful for people who aren't familiar with forums.


To the top right of this post you will see 3 icons. An orange (+), a set of scales and a red and white warning triangle.

The orange (+) or blue (-) denotes whether a user is on or offline (orange = on, blue = off).

The scales are used to give rep points; click this button if someone has helped you significantly or solved your queries (only give this to posts that you think really deserve it).

The red and white warning triangle is used to denote either an abusive post OR to mark a thread as solved (just put solved in the box that comes up and the admins or moderators will mark it solved).

I hope you find this helpful and I will mark the thread solved.

Oli

 

[dulvan]

Oh and also dulvan I thought you might like to know how to mark threads as solved and what some of the other buttons do and mean, this is especially useful for people who aren't familiar with forums.


To the top right of this post you will see 3 icons. An orange (+), a set of scales and a red and white warning triangle.

The orange (+) or blue (-) denotes whether a user is on or offline (orange = on, blue = off).

The scales are used to give rep points; click this button if someone has helped you significantly or solved your queries (only give this to posts that you think really deserve it).

The red and white warning triangle is used to denote either an abusive post OR to mark a thread as solved (just put solved in the box that comes up and the admins or moderators will mark it solved).

I hope you find this helpful and I will mark the thread solved.

Oli

upps.. I'm so sorry coz I forget about that
thanks for your direction

 

[Freedom forever]

Hi, Oli. Perhaps you might know the answer to my question?? I've been searching for weeks on my PC and online for an answer to no avail, so I can't use my printer with my laptop. Where can I find the block "enable bilateral communications?" I keep getting an error message when I try to print telling me to check this block. In researching where this block can be found in Win 7 Home Premium, I've found it should be located in the printer properties, but this block isn't located in the printer properties in Windows 7 and I can't find it elsewhere in order to check the block. Some background...I have an EMachines (Acer) E725 laptop that I have connected wirelessly via a router. I have a Lexmark 2470 all-in-one printer and I've successfully downloaded and installed the Win 7 print driver for my printer. I can print a test page with my laptop, but when I try to print anything else, I get the above error message (enable bilateral communications). I'm going crazy trying to resolve this issue so I can print from my laptop! Thanks in advance for your help. This is the first time I've used this forum, so I apologize if I haven't posted this question properly.

 

[osholt]

Have a look at Trying to fix my Lexmark X2470 printing problems in Windows 7.

I thought this might be a port problem, and according to this it is.

Follow the steps given in the second post and see what happens.

Oli

 

[Freedom forever]

Many thanks, Oli! The post in that Forum was one of my attempts to seek help. Here's an excerpt of my reply to the solution provided in case anyone here has the same issue.

I finally found the "enable biDIRECTIONAL SUPPORT" block to check! My fault...I wasn't reading thoroughly. After I right-clicked on the printer in "devices and printers," the drop-down menu that comes up has 2 "properties" lines. One simply reads "properties" at the bottom of the drop-down menu. This is the "properties" line that I'm most familiar with, so I just clicked on that line without reading the other choices in the drop-down menu. My bad! The other line, about half way down the drop-down menu, reads "printer properties." I was selecting the wrong line in the drop-down menu. Once I selected the "printer properties" line, I found the "ports" tab. Near the bottom of the "ports" tab is the block "enable biDIRECTIONAL SUPPORT," not "enable bilateral communications." I'll let you know if I'm able to print or I'll contact Lexmark directly, depending on what happens.

 

[osholt]

Many thanks, Oli! The post in that Forum was one of my attempts to seek help. Here's an excerpt of my reply to the solution provided in case anyone here has the same issue.

I finally found the "enable biDIRECTIONAL SUPPORT" block to check! My fault...I wasn't reading thoroughly. After I right-clicked on the printer in "devices and printers," the drop-down menu that comes up has 2 "properties" lines. One simply reads "properties" at the bottom of the drop-down menu. This is the "properties" line that I'm most familiar with, so I just clicked on that line without reading the other choices in the drop-down menu. My bad! The other line, about half way down the drop-down menu, reads "printer properties." I was selecting the wrong line in the drop-down menu. Once I selected the "printer properties" line, I found the "ports" tab. Near the bottom of the "ports" tab is the block "enable biDIRECTIONAL SUPPORT," not "enable bilateral communications." I'll let you know if I'm able to print or I'll contact Lexmark directly, depending on what happens.

OK, thanks for keeping us posted .

Oli