My slightly unusual crashing

[rickybobby]

Hey everyone,

I've been using windows 7 home premium (64 bit) for a few months now. I upgraded without wiping my data from windows vista. Everything was perfectly fine up until recently. My windows has started to crash. The started when my laptop (a Sony Vaio) was left idle and I would come back to find everything was frozen. This problem started to become more and more frequent, and would start happening while I was using the computer as well. Now, after startup, my computer crashes after about 3-5 minutes of use everytime. Everything becomes completely frozen and I need to hold down the power button. A few times I have gotten the infamous 'blue screen of death' and other times I just get errors saying 'Windows explorer is not responding'.

The only thing I can think of that I changed was installing a driver to a printer (Lexmark X5450). It was around this time, or close to around this time when I started to have issues (I think). The driver was installed also before I upgraded to 7 from Vista (the vista version of this driver was on there before the upgrade, but the 7 driver needed to be installed to make it work).

The reason I call this an 'unusual' crash is because the problem got worse over time to the point where I can barely use my PC anymore. Also, that the crash doesn't always give me the blue screen and doesn't always tell me that windows explorer is not responding.

Any ideas?

ps: I'm not the most technical savvy person in the world.

 

[rickybobby]

Nobody has any idea? A little disheartening.

 

[rickybobby]

It does eventually blue screen, but the computer restarts itself so fast once it pops up, I don't have time to read it.

 

[zigzag3143]

Hey everyone,

I've been using windows 7 home premium (64 bit) for a few months now. I upgraded without wiping my data from windows vista. Everything was perfectly fine up until recently. My windows has started to crash. The started when my laptop (a Sony Vaio) was left idle and I would come back to find everything was frozen. This problem started to become more and more frequent, and would start happening while I was using the computer as well. Now, after startup, my computer crashes after about 3-5 minutes of use everytime. Everything becomes completely frozen and I need to hold down the power button. A few times I have gotten the infamous 'blue screen of death' and other times I just get errors saying 'Windows explorer is not responding'.

The only thing I can think of that I changed was installing a driver to a printer (Lexmark X5450). It was around this time, or close to around this time when I started to have issues (I think). The driver was installed also before I upgraded to 7 from Vista (the vista version of this driver was on there before the upgrade, but the 7 driver needed to be installed to make it work).

The reason I call this an 'unusual' crash is because the problem got worse over time to the point where I can barely use my PC anymore. Also, that the crash doesn't always give me the blue screen and doesn't always tell me that windows explorer is not responding.

Any ideas?

ps: I'm not the most technical savvy person in the world.

Even if your computer doesnt always create a DMP file when BSOD'ing the ones that are created are stored. use these instructions to find and upload them to us.We need the actual dmp file created when your computer crashed. Use these instructions to find it and upload it to us. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

Alsofor the freezes that dont create DMP's there will still be critical errors in event viewer. to find them type eventvwr in search>go to the windows logs>application tab. Look for critical errors (they have red in the left hand column) that say app freeze, app hang, or anything relating to your problem.

When you f ind them note the event ID and source codes and tell us what they are.

Let us know if you need help

Ken

 

[Rothmclear]

ok first lets disable auto reset so you can read bsods. Click start, right click on computer, click properties, on the left side of the window that opens click advanced system settings, bottom of window is "Startup and Recovery" click setting and under system failure unclick automatically restart. You may have to restart afterwards.

Ok next please go to c:\windows\minidump zip the 4 most recent files and attach them to your reply.

Also we need more info for example is there a common software when the computer locks up? What is your core temp what are your system temps?

 

[rickybobby]

Not exactly sure if these are uploaded right, but here are the only two things in my minidump folder.

 

[Rothmclear]

ok click on the arrow next to the paper clip. then click choose file then find the zip file on your comp. Then click upload. if you are trying to upload the .dmp files it wont work. You can only upload certain file types

 

[rickybobby]

ok click on the arrow next to the paper clip. then click choose file then find the zip file on your comp. Then click upload. if you are trying to upload the .dmp files it wont work. You can only upload certain file types

Yeah, thanks. Was just having issues getting them on here before the computer crashed. They should be up now.

 

[Rothmclear]

Both dumps where caused by "csrss.exe" This program controls much of the graphical interface in windows. To fix it run elevated command prompt. In the search window type cmd.exe then right click and run as administrator. Then type sfc /scannow. Make sure there is a space between sfc and the /.

Please post the results of the scan.

 

[ttran]

In addtition to good explaination of Rothmclear, Please update these out of date driver:

Your Audio driver (Conexant modem audio), xaudio64.sys:

xaudio64 xaudio64.sys Wed Nov 29 07:45:04 2006 (456CD810)

SFEP.sys, that is Sony Firmware Extension Parser driver

SFEP     SFEP.sys     Fri Aug 03 12:35:53 2007 (46B2BEB9)

Ricoh Memory Card Reader driver, out of date, update please:

fffff880`03e56000 fffff880`03e74000   rimssn64 rimssn64.sys Tue Sep 02 15:50:00 2008 (48BCFE38)
fffff880`03e3e000 fffff880`03e56000   risdsn64 risdsn64.sys Mon Sep 22 16:54:03 2008 (48D76B3B)

Alps pointing device

Apfiltr  Apfiltr.sys  Thu Oct 30 06:42:41 2008 (4908F4F1)

ArcSoft Magic-i Visual Effect

ArcSoftKsUFilter ArcSoftKsUFilter.sys Thu Apr 03 17:09:00 2008 (47F4ACBC)

~Tuan

 

[rickybobby]

Will I get the same results from the scan in safemode? Im not sure my computer will be stable long enough to complete the scan.

 

[rickybobby]

Here is the CBS from the sfc scan.

Note: The scan was done in safe mode with command prompt because the computer would crash in regular mode before the scan was able to finish. Hope that doesn't change the results.

 

[Rothmclear]

Ok there are alot of duplicate ownerships. In a command prompt type cd\ this should bring you back to C:\ now type takeown /f *. You also need to do a Virus scan, MSE is a good option. Also please do a check disk of each hard drive. Then redo the system scan please.

 

[rickybobby]

After doing those things, scan stopped at 82% and says: Windows Resource Protection found corrupt files but was unable to fix some of them.

 

[Rothmclear]

Hmm it is fixing some files (mostly moving them). This leaves the repair or reinstall option. You have some system files that are corrupted beyond the systems ability to repair. If you dont want to reinstall I would suggest running the scan a few more times. It is possible that you have an onion of corruption and each time it repairs some files it find more. Other then that I have run out of my knowledge.

 

[rickybobby]

This leaves the issue that I've temporarily misplaced my other win7 disk (I have one of them) while moving all my things from my dorm back to my house. Can I still do these things or do I need to locate my disk?

 

[Rothmclear]

Do you have the 64bit disk or the disk for 32bit? Also can you tell us how much ram you have and processor speed/type.

 

[rickybobby]

I'm not sure, it just says on it the windows 7 companion disk for Sony Vaio. It would be of 64 bit though. I don't even think I recieved the 32 bit disks.

RAM: 4.00GB
Processor: Intel(R)Core(TM)2 Duo CPU T6500 @2.10 GHz 2.09 GHz

 

[Rothmclear]

Umm you can try it. Just bootup the cd and try the repair option.

You dont need to use 64bit however as the only real benefit to 64bit for now is you can use more then 4 gig of ram. Since you only have 4gig you would probably be better off doing a wipe and reinstall of 32bit. 32bit has a lot less issues as most everything is built for 32bit systems.

 

[rickybobby]

Im realizing now that the one disk i have is a pre-windows7 prep thing.

Damn.