Solved My windows 7 is constantly crashing.

[wbasinger]

My Windows 7 is constantly crashing during video games and streaming shows. There isn't a BSOD it just shuts down then reboots. Even then it doesn't always reboot all the way. I have tried restoring and antivirus scans though I can't seem to pinpoint the source. Any help or advice would be helpful.

 

[matts6887]

Is it happening during one game only or more than one? Cause it sounds to me like there is some sorta hardware issue going on causing it to reboot like that and or a software issue(s) as well. I would open the command prompt and do a sfc /scannow to scan for any system integrity errors. Click start, programs, accessories, then right click on command prompt and select run as administrator. Then type sfc /scannow. Let it scan and see if it finds any issues. If that does not fix the issue post back.

 

[wbasinger]

It happens in multiple games, some it doesn't even get into the game it will usually crash after download. I did the scan and it said that there isn't anything wrong.

 

[Layback Bear]

Temperature could also be the problem.
I recommend monitoring your cpu temperature.

Please correct your system specs.
I do believe your specs are for a laptop of some kind.

 

[wbasinger]

I have a windows 7 laptop. How do I correct my system specs?

 

[Layback Bear]

In one of your post tick on My System Specs in lower left corner. You will see
Update your System Specs.

 

[wbasinger]

I have done that though it is the same as the info I had originally input in there.

 

[Layback Bear]

You probably didn't tick on Save Changes at the bottom of the page.

 

[wbasinger]

I did, nothing has changed.

 

[Layback Bear]

Then at the top of the page use User CP

 

[profdlp]

Looks like a laptop, as Layback Bear mentioned before:

Acer Aspire 5733-6838 Specs - CNET

Is there a 4-digit number after the "5733" in the specs? There are several variations of the 5733. The one I linked to is the 5733-6838 but there are others. Having the exact model would be great.

I am seeing this in his specs:

Computer type Laptop
System Manufacturer/Model Number Acer
OS Windows 7 home premium 64-bit
CPU Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard Acer Aspire 5733
Memory 4.00 GB
Graphics Card Intel(R) HD Graphics
Sound Card Realtek High Definition Audi
Hard Drives WDC WD5000BPVT-22HXZT3
Antivirus Norton 360
Browser Google Chrome

 

[wbasinger]

I looked at the specs and it only has the 5733, I'm not really sure where to look for the rest of the info to find the other set of numbers.

 

[profdlp]

I looked at the specs and it only has the 5733, I'm not really sure where to look for the rest of the info to find the other set of numbers.

See if there is a sticker on the bottom with a Serial Number or something like that.

I like to make sure the hardware is sound before spending too much time chasing down Windows problems. I would give it a round or two of MemTest86 - Download now! and see what it tells you. The free version is fine; download either the CD image (if you have a burner) or the USB version. And like Layback Bear said, temperature could be a problem, since it seems you're conking out when the system is under a load. Do you have a CPU temperature monitoring program? I like to use RealTemp Downloads | techPowerUp but there are other good ones.

You also have Intel Integrated Graphics, which is not so hot for gaming. It will need all the help it can get, have you tried updating the driver?

 

[wbasinger]

Aspire 5733-6424, I also already have the downloads for the temp.

 

[profdlp]

Aspire 5733-6424, I also already have the downloads for the temp.

What is the CPU temperature at both idle (nothing running) and under load?

I'd also check the memory for sure. The fact that it crashes even while downloading a game is suspicious. Sorry to ask, but you are downloading these from legitimate sources, right?

 

[wbasinger]

I'm sorry this is going to sound like a stupid question but how do I check the temp? I only download from a disk or from a site that I have already checked in advance.

 

[Layback Bear]

Do you have this program installed as profdlp has recommended.

Downloads | techPowerUp

Exactly what web sites are you downloading your games from and are you using a torrent to download with?
I'm thinking this is the information profdlp is looking for.Please be very precise with your answers.

 

[wbasinger]

I do and it opens up to a bunch of files. I don't really know what to do from there.

 

[Layback Bear]

I do and it opens up to a bunch of files. I don't really know what to do from there.

This is exactly what I mean. You need to post exact answers to the questions.
You need to be precise so we can give proper guidance.

I do ????? and it opens a bunch of files.
What exactly are you doing when it opens a bunch of files?

 

[wbasinger]

Nothing, honestly I never even opened it until it was mentioned on here. Hence why I said I didn't know what to do after it opened.