My windows 7 problem

[noelian13]

Here is my problem
my windows 7 wont start sometimes it hangs then when i restart the system using reset button the bios system wont start i mean the startup screen showing all the info about bios wont show up so i will restart the system again using reset button to show it up then it will start normally i dont know why it reached this kind of problem this is a new and fresh installed PC with win 7 and no programs have been installed yet only basic like ms office
i tried changing the Bios battery too does it mean that i need to buy a new one ?

 

[richc46]

Run a thorough AV scan
Download and scan with malwarebytes. Lets rule our a possible virus or malware.
http://www.malwarebytes.org/mbam.php

 

[noelian13]

kk i'll try a scan

 

[richc46]

If the scan is negative report back, we can take other steps.

 

[noelian13]

Malwarebytes' Anti-Malware 1.46
Malwarebytes

Database version: 4513

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

8/31/2010 8:13:37 AM
mbam-log-2010-08-31 (08-13-37).txt

Scan type: Full scan (C:\|)
Objects scanned: 234695
Time elapsed: 40 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

shows its clean

 

[richc46]

OK great. Lets see if this is software problem. Boot in safe mode, is the problem the same?

 

[noelian13]

ok done booting with safe mode it seems normal for me nothing unusual
this error i mentioned above in 1st post is like a weather sometimes it pops up sometimes it won't should i consider changing hardware already ?

 

[richc46]

No, I do not think that it is hardware but, lets wait. If it seems ok in Safe Mode, but we did not really give it a chance, start in clean boot. If computer works ok, for a while, I will show you how to fix it.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

 

[noelian13]

it seems ok i followed the steps in the site you posted from MS i printed it so i can follow it no signs of errors
i also forgot to mention
the first time i opened my pc this day there is no info of the bios then i rebooted and there was something showing up and it seems that its only the Logo fo the manufacturer (i think) of the bios American Megtrands thats all after it the above post error followed
could it be the bios is damaged as theres no software error ...

 

[richc46]

Lets try to do this in an orderly fashion, so it comes out right.
You said that the problem does not always happen. So use the clean boot for a while. If you think that you have passed the usage required to have the problem occur, restore the services a few at a time as shown in the Clean Boot bulletin. Then you will know the exact cause.

 

[noelian13]

yeh,so what i'll do is always do clean boot for a while you mean in a week i'll do clean boot enabling services one by one ?

 

[richc46]

One by one will take too long. After you are satisified, restore a few, run a week, if it is good, add a few more. When you restore and it does not work, you know it is one of the few that you just enabled, you can work from there.

 

[noelian13]

actually this is the only services i run always during start up
Eset HTTP server
Eset Service
Nvidea display driver service

startup programs
Eset Smart security

other services that are registered/installed by programs/non microsoft services are disabled
could Eset be the one causing or nvidea ?
just wondering

 

[richc46]

I would bet on eset. You do not need that type of software

Use Microsoft Security Essentials and malwarebytes with the Windows fire wall. I have never seen a problem with that combination and they are free.

 

[noelian13]

just wanna ask because i have been hacked a few times already
what is good with Microsoft security Essentials Compared to Eset virus removing detection
windows firewall VS. Zonealarm firewall
Negative effect of zonealarm that its very annoying asking permissions

if i compare Malwarebytes VS eset
malwarebytes does the job it detected 3 threats that eset wont even detect even if i scan it directly to the file that is a virus

correct me i'm wrong malwarebytes is an anti virus only or anti malware,spyware etc ?
and is it good with this
Malwarebytes+Zonealarm as my firewall+MS security essentials ?
thank you

 

[richc46]

Essentials is rated one of the best for virus detection. It is made especially for Windows and it has never caused a bsod and I work with bsod all the time.

I have seen Zone Alarm cause BSODs. It is a very good product, but made for all OS.
I rather use something made just for windows. Think about that.

On my system I have MSE and malwarebyts. Malwarebyts does not work with virus, it specializes in other malware. It is an excellent product.

Your last sentence shows a good combination of products, but I prefer Windows Firewall, never caused a BSOD and it is excellent. Have to learn how to use it, but once you do it is easy and efficient.

 

[1Bowtie]

My suggestion is go with what richc46 said, you won't be sorry as he knows what he's talking about

 

[gregrocker]

Google repeat errors in Event Viewer>Admin View to find how others have resolved them.

Check also the Performance log for logged events at time of hang, access by clicking throught WEI score at Computer>Properties then opening Advanced Tools page. Look for issues cued at top of page, also generate a System Health Report.

If you don't overclock graphics then you can turn off Nvidia driver service in Services.msc and msconfig.

Are all drivers up to date with no errors (!) in Device Manager?

Uninstall ZoneAlarm using Revo in Advanced Mode then use MSE with WIndows Firewall.

Run sfc /scannow as Admin.

 

[noelian13]

does security essentials updates are large ? i mean its virus signature

 

[richc46]

The updates are ike any other AV. Securitye Essentials has a small foot print (it does not use a lot of ram, etc)