New BSODs
i am sorry that i have to bother you guys again
after i've done the exact thing that mgorman told me to do--i uninstalled the 360 anti-virus, and the Driver Genius, i also reinstalled all the drivers downloaded directly from the HP site, it seemed that the BSOD of "DRIVER_VERIFIER_DETECTED_VIOLATION(c4)"
had gone, but the problem is now i got these new BSODs of "KMODE_EXCEPTION_NOT_HANDLED (1e)"
here are what the windbg shows
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0 (0) - STATUS_WAIT_0
FAULTING_IP:
+3336396232663237
00000000`00000000 ?? ???
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000000000000
ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0
BUGCHECK_STR: 0x1E_0
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 2
EXCEPTION_RECORD: fffff800059709c8 -- (.exr 0xfffff800059709c8)
ExceptionAddress: fffff800042888e2 (nt!SwapContext_PatchXRstor)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
TRAP_FRAME: fffff80005970a70 -- (.trap 0xfffff80005970a70)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000004 rbx=0000000000000000 rcx=fffff80005970cc0
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800042888e2 rsp=fffff80005970c00 rbp=fffff80005970c70
r8=fffffa80042ef238 r9=0000000000000000 r10=fffffffffffffffe
r11=00000000001f0000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
nt!SwapContext_PatchXRstor:
fffff800`042888e2 0fae09 fxrstor [rcx] ds:7e6c:fffff800`05970cc0=7f
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff8000427d6be to fffff80004285cd0
STACK_TEXT:
fffff800`0596faa8 fffff800`0427d6be : fffffa80`051e5ab0 fffffa80`0860e350 fffff800`05970220 fffff800`042b1890 : nt!KeBugCheck
fffff800`0596fab0 fffff800`042b155d : fffff800`0448c314 fffff800`043cd030 fffff800`04206000 fffff800`059709c8 : nt!KiKernelCalloutExceptionHandler+0xe
fffff800`0596fae0 fffff800`042b0335 : fffff800`043cd0fc fffff800`0596fb58 fffff800`059709c8 fffff800`04206000 : nt!RtlpExecuteHandlerForException+0xd
fffff800`0596fb10 fffff800`042c13b1 : fffff800`059709c8 fffff800`05970220 fffff800`00000000 fffffa80`04ee2b60 : nt!RtlDispatchException+0x415
fffff800`059701f0 fffff800`04285382 : fffff800`059709c8 fffff800`043f8e80 fffff800`05970a70 fffff800`04406cc0 : nt!KiDispatchException+0x135
fffff800`05970890 fffff800`04283c8a : fffffa80`09e48b60 fffff800`047f9895 fffff800`0481f460 fffff800`05970b30 : nt!KiExceptionDispatch+0xc2
fffff800`05970a70 fffff800`042888e2 : fffff800`00000000 fffff800`00000000 00000000`00000002 fffff800`0427da02 : nt!KiGeneralProtectionFault+0x10a
fffff800`05970c00 fffff800`0427dadd : fffff800`043f8e80 fffff800`00000002 00000000`00000002 fffff880`00000000 : nt!SwapContext_PatchXRstor
fffff800`05970c40 00000000`00000000 : fffff800`05971000 fffff800`0596b000 fffff800`05970c00 00000000`00000000 : nt!KiIdleLoop+0x10d
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiKernelCalloutExceptionHandler+e
fffff800`0427d6be 90 nop
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt!KiKernelCalloutExceptionHandler+e
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4d9fdd5b
FAILURE_BUCKET_ID: X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
BUCKET_ID: X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
Followup: MachineOwner
---------
i also installed the Malwarebytes, some said that it's a better anti-virus software than MSE, could that be a prolem?
these BSODs constantly occured like every two days when the laptop was nearly standing by without anything run on it.
and i had the Prime95 tests which showed no errors and warnings...
could you help me so more, huge thanks!!
Peter
