need help please

[mrcando]

my computer does not see my cd/dvd drive. It is there, but when I press it, it does not respond. I think it has something to do with my registry. My registry does not have a root.dir. If there is a way to reset registry, please advise. Thanks....

 

[Maguscreed]

Does the drive physically operate?
when you press the button does the light blink and the door open?

 

[mrcando]

no,THe light is on, but door does not open. when I restart I can hear the cd drive spin.

 

[Maguscreed]

can you get it open using this method?
Open CD DVD Drive - How To Create a Paperclip Drive Opener
It sounds like the drive may be dying, it may just be jammed though.

 

[mrcando]

yesI did the paper clip trick, I put the windows 7 64 bit cd in and tried to reboot and nothing happened. I went to my bios and tried to reboot that way,but it told me it could not see the cd drive.

 

[The Howling Wolves]

I would pull the cable on the cd drive and plug it back in and reboot.
Just to see if there was a bad connection otherwise you are off to the store to get a new cd drive.

 

[mrcando]

I thought that too, but I was confussed because I could hear the cd rom spin on reboot and the light was on. That is why I thought it could be something in my registry.

 

[The Howling Wolves]

I thought that too, but I was confussed because I could hear the cd rom spin on reboot and the light was on. That is why I thought it could be something in my registry.

Do you by any chance have a cd disk cleaner?

 

[mrcando]

no, I don't.

 

[The Howling Wolves]

I have 2 of them. Not very expensive.
When I do my 3 month computer cleaning the cd driver gets the heads cleaned.
Just a disk that is suppose to clean the head.

 

[mrcando]

Thank you, for the tip. I 'll try this. I still think my problem is with my registry. I do not see a root.dir in my registry.

 

[mrcando]

Does anybody know how to reset your regestry? I noticed my regestry does not have a root dir.

 

[Maguscreed]

scroll down to option two
http://www.sevenforums.com/tutorials/4230-registry-backup-restore.html

It still looks like the drive is suffering from a physical issue though, I'm not sure this is going to really help with that problem.

 

[johnnya]

Hi Mrcando and welcome to the Forum. You have mentioned 4 times in you post that you think your problem is related to your Registry. Firstly why do you think it is a Registry problem and also what do you mean when you say that your Registry does not have a ROOt.DIR??? Could you post a screen shot of what you mean?

I could be wrong but I suspect that you may have a failed CD/DVD drive. The fact that it will not open when you press the open button on the front but will open with a paperclip in the hole leads me to think hardware failure.

 

[mrcando]

How do you preform a screen shot? I'm a rookie....

 

[Maguscreed]

press the printscreen button on your keyboard while the window in question is open.
Go into accessories in the start menu and open paint.
Click the paste button, save the file and upload it using the attachment feature here.

If you need better instructions for posting the file here, there is a tutorial for that
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html#post93869

 

[mrcando]

Thanks, I'll get to work on it and maybe it will shed some light on my situation.

 

[mrcando]

ATICCCom64, autorun, ccc(2), ccc, handler(2),handler, handsafe(2),handsafe, regedit, setup.inx, wow...these are the files listed in my regedit program. I talked to a friend yesterday who has windows 7 also. She told me the first item in her program was root.dir.

 

[Hopalong X]

Post a screen shot using the Snip tool or Print Screen key on the keyboard of what you want us to see.

Follow the tutorial here as Maguscreed posted before.
Screenshots and Files - Upload and Post in Seven Forums

Mike

 

[gregrocker]

Do not mess with the Registry unless you know exactly what you are doing, or working from steps which are confirmed to work by experts.

You need a CD/DVD combo drive, if the one you have does not work when cables are replaced. You can move one from another machine to do the install, or install from a flash stick if desired: USB Windows 7 Installation Key Drive - Create - Windows 7 Forums.URL