Need help with BSOD please

[byronbfd]

So my laptop ( a pavillion g6 series) crashes and shows this screen whenever I plug two usb devices in.

Like i plugged in 2 usb thumb drives and it crashed and showed the screen

then i tryed to plug 2 portable hdd in and it crashed and showed the same screen.

So I am pretty sure that is why. I have read on it to try to figure out why. I either got that it is because I do not have enough power or I am not sure.

I ran a chkdsk (or whatever), ran a memory test, and ran a windows repair that found no problems.

Please help I want to know why it does this and if there is a way to fix it. If I just do not have enough power to use 2 devices at once I understand and just will not do it, but I would like to know for sure.

By the way I forgot my computer is a pavillion g6 series with amd A6-3420m APU with RADEON HD GRAPHICS 1.50 GHz processor
4.00gb ram
windows 7 with sp1

It is all stock I have not upgraded any component.

Thank You.

 

[Golden]

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

 

[byronbfd]

Ok I ran it and uploaded the zip file. Is there anything else I need to do. Thank You.

 

[byronbfd]

I also ran a sfc/scannow and it found nothing.

 

[byronbfd]

Also I forgot that when i plug a usb device in it does not recognize that something has been plugged in at all and I have to unplug and replug it in and some time try different usb plugs usually I have to go through all three of them and eventually one works.

 

[roblivrob]

I had a HP Pavillion and thought the blue screen was the best thing about the computer.

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8a10dd7800e, 0, fffff88001236bdd, 5}


Could not read faulting driver name
Probably caused by : Ntfs.sys ( Ntfs!memcpy+2d )

Followup: MachineOwner
---------

Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Reference this tutorial to help you use MemTest86+:
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[byronbfd]

Ok I will run that and let you know what happens.

 

[byronbfd]

Thank you, I have two slots for ram in my pc and x1 4gb ram stick. I tested the stick in slot #1 and let it go through 8 passes with no errors, then I tested the same stick in slot #2 and let it go for 8 passes with no errors. I do not have another ram stick for this pc do I need to get one and test that or what.

Thank you so much for the help.

 

[Golden]

Check Device Manager. Do you see this sign next to any of the USB entries : :warn:

 

[byronbfd]

No the only thing in all of the device manager that has that symbol is the "Teredo Tunneling Pseudo-Interface".

 

[byronbfd]

Under Network adapters.

 

[byronbfd]

Could it be a problem with one of my portable hdd, because it only happens when I have them plugged in. Is there a way to test them. They are both toshibas one is 500gb the other one is a 1tb.

 

[byronbfd]

Ok so I tested my portable hdd's by going to computer/right click drive/ error checker. I did the 500gb first it ran then said it found and fixed errors and put the infected files in a folder named "found", I clicked open the drive and my computer crashed and gave me the BSOD like I got before. So then I plugged in my 1tb and ran the test it said it also found and fixed errors, but unlike the other one I was able to go in and delete the files that caused the problem and go through the whole drive like normal.

So I ran a scan with microsoft security essentials and malwarebytes on the 1tb since it was already in, they both came back with nothing.

So then I plugged in the 500gb and started a scan with essentials first and maybe 30 seconds into it my computer crashed with the same BSOD.

So I think it is the drive, I assume there is no way to fix it ? and if not is there anyway to safely get my files from it or atleast some of them and transfer them to my other portable hdd ?

 

[byronbfd]

I was able to plug the problem portable hdd (the 500gb one) into a laptop I have running vista home premium, I was able to delete the "found" folder and any other items to do with those files. I then plugged it back into my laptop that was crashing, I was able to open the drive with no problem. I then ran a microsoft essential scan and it found this

hacktool:androidOS/zegrush

file:\android tools\superoneclickv2.3.3-shortfuse\exploits/zegrush

I am running a malewarebytes scan now on it. I will finish that scan then use it for awhile and see if it happens again but I think the hacktool was the problem. If you think it was something else and not the hacktool on the drive please let me know.

 

[byronbfd]

Also could that have infected my pc/phone any farther.

 

[Golden]

Run this tool on both external drives:

http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

 

[byronbfd]

I ran the test on the 500gb and it came back completely fine. Also the malewarebytes scan came back with no problems.

It says the test in unavailable on the 1tb one.

 

[byronbfd]

I just used them both for a little while with no problem.