Need help with BSOD Windows 7 x64

relish

New member
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4:50 AM
Messages
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Hi guys, I need some help with a BSOD error. I was wondering if someone could take a look at it. Last time I got this error, I was only using MSN with Video Call and Internet Explorer. Thanks a lot for your help!

Specs of the laptop:
Gateway NV5329h
AMD Turion II X2 M500
ATI Mobility Radeon 4570 512mb
4GB RAM DDR2

This is error message and I've included my dmp file. Thanks again!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: 0000000000000000
BCP3: FFFFF88007D2C0A0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\020510-28173-01.dmp
C:\Users\Gateway\AppData\Local\Temp\WER-83164-0.sysdata.xml
 

My Computer My Computer

Computer Manufacturer/Model Number
Gateway NV5329H
OS
Windows 7 x64
CPU
AMD Turion II X2 M500
Memory
4 GB DDR2
Graphics Card(s)
ATI Mobility Radeon 4570 512mb DDR2
Only one dump file please post more if you have them

Dump reports error 0x3b BSOD Index have a look here for a bit more info/causes, i would start by running memtest Memtest86+ - Advanced Memory Diagnostic Tool to check ram for errors recommend minimum of 5 passes (this will take a long time) and run a HDD diagnostic check HD Diagnostic

Your gfx drivers are over 6 months old i would update them also http://www.amd.com/uk/Pages/AMDHomePage.aspx

Also run a system file check to verify integrity of files
Start>cmd.exe>right click run as admin>type sfc /scannow

You also have some other older drivers on your system i would look into updating them if poss, especially the oldest two
SSPORT.sys 11/08/2005
mdmxsdk.sys 19/06/2006
CAX_CNXT.sys 13/02/2009
CAXHWAZL.sys 13/02/2009
CAX_DPV.sys 13/02/2009
NTIDrvr.sys 25/03/2009
DKbFltr.sys 26/03/2009
usbfilter.sys 03/04/2009
UBHelper.sys 27/04/2009
amdsata.sys 28/04/2009
dump_amdsata.sys 28/04/2009
amdxata.sys 28/04/2009
XAudio64.sys 29/04/2009

If your not sure how google the drivers find out what hardware/software/program they belong to and then check manufacturers www for updates

Hope this helps, post back your results
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Pauly Special
OS
Win7 Ultimate X64
CPU
Intel i5 3570K
Motherboard
Gigabyte Z77X-DS3H
Memory
8GB DDR3 1600
Graphics Card(s)
Onboard
Sound Card
Onboard
Screen Resolution
1280x1024
Hard Drives
Samsung 840 Evo SSD (OS)
1TB Spinner (Data)
PSU
800W Arctic
Case
Cooler Master
Cooling
3x120mm Fans
Keyboard
MS Wireless
Mouse
MS Wireless
Internet Speed
20M
Thank you very much for your help! I will try your suggestions and post back if the problem persists.
 

My Computer My Computer

Computer Manufacturer/Model Number
Gateway NV5329H
OS
Windows 7 x64
CPU
AMD Turion II X2 M500
Memory
4 GB DDR2
Graphics Card(s)
ATI Mobility Radeon 4570 512mb DDR2
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