Need help with sfc /scannow results.

[Wired1]

First off, hi everyone, i am new here.
Second, i was browsing around looking for help and seen this forum helped others with there problems. I wanted to see if you can help me as well.

My problem: Everything was fine one day, then the next i noticed my printer was not found anymore. All the other pcs on my home network can still print , except me. Well after some digging i found where to turn my print spooler back on. I did, and it keeps turning itself back off. So i dug some more and everything i read i did and couldn't get a fix. Then i did the sfc /scannow and i got some files that can't be repaired. One of them deals with the print spooler.

So my question is how can i repair these files? Or can someone on here direct me in the right direction? I will also include my CBS.log file. Thanks Eric

 

[Wired1]

If i posted this in the wrong section, please move. And thanks for any help

 

[Wired1]

Do i need to just do a repair install?

 

[Layback Bear]

I'm no expert on CBS logs but I did notice at the bottom of your log it states the repair were made.

Try running sfc /scannow two more times with a reboot between each.
Some thing can be fixed with the reboot.

You could try a Restore Point before you had this problem.

Tutorial by Brink:

http://www.sevenforums.com/tutorials/700-system-restore.html

 

[Wired1]

yeah. for some reason i don't have any restore points, my system restore had the storage space set to 0%. So no restore points. i noticed it said that as well. but im having a problem with my print spooler not working. The only thing i have noticed is the print spooler system file was corrupt. So i was trying to replace that file with the one i pulled off my win7 dvd,

 

[Layback Bear]

I notice that your Shift key for capitals isn't working either.
Did you or did you not run sfc /scannow 2 more times with a boot after each one?

Please fill in your system specs completely. This tutorial by Brink will help you.

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Make sure you add you power supply and security programs installed.
--------------------
Do you have any tune up or speed up my computer programs installed?
Do you have anything IObit programs installed or have you ever?

 

[Wired1]

Yes, i have run it 3 times now with reboot between each one. I will reload the cbs file. I had deleted it, but it has the last 2 times that i did the sfc scan.

 

[Layback Bear]

Lets start with the beginning.
Please complete this tutorial by Brink and post the log here.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[Wired1]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-CVTY8
Windows Product Key Hash: rVffNjIiEnkyBvFAe6gfyz691Wk=
Windows Product ID: 00359-112-9988107-85866
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {2D837B2B-A179-4F37-8CF4-282EC5050A26}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140706-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Eric Price\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2D837B2B-A179-4F37-8CF4-282EC5050A26}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CVTY8</PKey><PID>00359-112-9988107-85866</PID><PIDType>5</PIDType><SID>S-1-5-21-2020108967-2967264284-2586150486</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1501   </Version><SMBIOSVersion major="2" minor="5"/><Date>20110510000000.000000+000</Date></BIOS><HWID>18543D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-998810-00-1033-7600.0000-0652010
Installation ID: 018324682740984701790420843593491783546946700011116553
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CVTY8
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 12/4/2015 10:23:36 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:7:2015 10:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAQACAAAAAQABAAEACrYuUNwXRryMJoQ0aGWijTyo3vJiPaZOwvjqgg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			051011		APIC1028
  FACP			051011		FACP1028
  HPET			051011		OEMHPET 
  MCFG			051011		OEMMCFG 
  OEMB			051011		OEMB1028
  ASPT			051011		PerfTune
  OSFR			051011		OEMOSFR

 

[Wired1]

Is this what you are talking about?

 

[Layback Bear]

Yes it is but I'm having a problem with this from your log.

Windows Product ID: 00359-112-9988107-85866

This is what I find about it.

112 - Retail Windows 7 Home Premium (conflicting info says MSDN)

I will go to the ranch and see if I can find someone that can give advice.

 

[Wired1]

I do know i purchased the retail win 7 home premium from newegg back when i built my pc

 

[ThrashZone]

Hi
The best way to test your activation key is to use it to get a iso of win-7 from M$
https://www.microsoft.com/en-us/software-download/home

 

[Wired1]

It is activated, for over 4years now. I don't have a issue with activation. In fact i can't get my pc to restart to the desktop now. I'm posting from my phone. So I may have to do a install or repair install

 

[torchwood]

OK for starters the cbs log is pointing to,

1) KB2712808 if it is installed please uninstall it.
2) C++ program please uninstall this as well.
(If you need it for a program your comp will tell you)
3) Its also having trouble identifying your location, reset them.

OOps see your having bigger problem
Boot via safe mode
Not sure if changing the above will clear problems as system needs to be in normal mode, to ensure correct configuration

What do you get error wise in safe mode.

Roy

 

[Wired1]

I haven't been able to get it to boot in safe mode. The screen stays black. Let me try again though

 

[Layback Bear]

Thanks ThrashZone and torchwood for coming to help.

 

[Wired1]

Ok, I'm in safe mode with command prompt. Running sfc scan again. And i am logged in from my laptop now. My desktop goes all the way to letting the icons come up on the desktop , but they never do and the screen is black. So not sure what is going on there now. Is there anyway to do a repair install from safe mode with command prompt? Or is there a way to boot windows with the win7 dvd?

 

[Wired1]

Well. im out of safe mode. I back in normal mode. I get to the windows splash screen (i guess its called) right before my desktop comes up. When it goes to switch to my desktop the screen is just black, nothing comes up. But i can hit cnt,alt,delete and a screen comes up like the one in safe mode when you hit the cnt,alt,delte. I guess i am just at the point of a new install. which i hate to do, there is alot of stuff i will loose. Any ideas? I am stuck now.

 

[torchwood]

ITS good to have a disk,
Follow Brinks tutorial via,

http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R

Roy