Need help with shutdown error (XP machine)

[ACR731]

I know this is a Win 7 forum, but thought I would ask anyway since I don't think the problem is OS specific. At least it might not be.

A friend emailed and said when she performs a shutdown, a memory error pops up stating "0x00000019 memory could not be written". The memory error stays on screen for about 3 seconds before the PC shuts down.

I don't have physical access to the PC yet, but its a Dell thats about 2 years old. I did the OS install for her and it has SP3 installed. My first thought is that she might have a memory module that is failing, but these memory errors are sometimes very difficult to identify.

Anyone else have an idea?

 

[zigzag3143]

I know this is a Win 7 forum, but thought I would ask anyway since I don't think the problem is OS specific. At least it might not be.

A friend emailed and said when she performs a shutdown, a memory error pops up stating "0x00000019 memory could not be written". The memory error stays on screen for about 3 seconds before the PC shuts down.

I don't have physical access to the PC yet, but its a Dell thats about 2 years old. I did the OS install for her and it has SP3 installed. My first thought is that she might have a memory module that is failing, but these memory errors are sometimes very difficult to identify.

Anyone else have an idea?

The following actions might prevent an error like this from happening again:

1. Download and install updates and device drivers for your computer from Windows Update.
2. Scan your computer for computer viruses.
3. Check your hard disk for errors.