My sister's computer is an HP Pavilion dv5t-2200 notebook PC running its native OS, Windows 7 Home Premium x64. In the last 24 hours, Avast found and attempted to remove some sort of malware. After the reboot, it recommended a full scan. After the scan was completed, the computer rebooted again. This is where the real problems began.
With the exception of core programs and services, no other program will launch. Not Chrome, not AIM, not even Avast!. The only HP program still installed on the system, HP Support Assistant, will not start. Attempting to use Windows System Restore results in a BSOD as the computer is shutting down to begin the restore process. Upon returning to the desktop, a dialog box recommends that we run chkdsk, but of course that won't even launch.
Internet Explorer will launch, but the campus network requires a third-party client software install. Unfortunately, that's another program that will not launch.
The computer has a recovery partition, but HP Recovery Manager is not installed or cannot be found, and attempts to download and install it have failed because 1) we cannot access the Internet to download it to the hard drive, and 2) it could not be installed from a flash drive containing the softpaq from HP.
UAC is turned on. Maybe this is part of the issue?
I'm on the phone with HP Support right now, but I'd like some feedback from your end.
With the exception of core programs and services, no other program will launch. Not Chrome, not AIM, not even Avast!. The only HP program still installed on the system, HP Support Assistant, will not start. Attempting to use Windows System Restore results in a BSOD as the computer is shutting down to begin the restore process. Upon returning to the desktop, a dialog box recommends that we run chkdsk, but of course that won't even launch.
Internet Explorer will launch, but the campus network requires a third-party client software install. Unfortunately, that's another program that will not launch.
The computer has a recovery partition, but HP Recovery Manager is not installed or cannot be found, and attempts to download and install it have failed because 1) we cannot access the Internet to download it to the hard drive, and 2) it could not be installed from a flash drive containing the softpaq from HP.
UAC is turned on. Maybe this is part of the issue?
I'm on the phone with HP Support right now, but I'd like some feedback from your end.
My Computer
- Computer Manufacturer/Model Number
- HP Pavilion dm4t-2100 CTO Entertainment Notebook PC
- OS
- Windows 7 Home Premium 64-bit SP1
- CPU
- Intel(R) Core(TM) i3-2330M CPU @ 2.20 GHz
- Motherboard
- Intel(R) 6 Series/C200 Series Chipset Family
- Memory
- 4.00 GB
- Graphics Card(s)
- Intel(R) HD Graphics
- Sound Card
- IDT High Definition Audio CODEC
- Monitor(s) Displays
- 9x16 HD Integrated Display
- Screen Resolution
- 1366x768
- Hard Drives
- TOSHIBA MK6476GSX (C:\)
HP Portable HD BB07 USB Device (H:\)
- PSU
- AC adapter
- Case
- None
- Cooling
- HP CoolSmart
- Keyboard
- Integrated keyboard
- Mouse
- Logitech wireless with USB Nano receiver
- Internet Speed
- See Other Info
- Other Info
- HOME INTERNET
<6 Mbs down, <1 Mbs up
UCONN STORRS
>20 Mbs both ways
