Netflix - white screen audio only.

Maguscreed

Helping Hand
Guru
Gold Member
VIP
Local time
8:00 AM
Messages
6,661
Location
Houston
Been trying to sort this for about an hour now. Multiple reinstalls of FF / silverlight and flash have all been tried. I've also reset the network and flushed the dns.
I've tried it in firefox (where the problem started) with no luck
When I try in IE I can get the movie window playing, but it's incredibly small and low quality. As if it thinks it's a portable device or something.

Anyhow I'm open to any ideas I haven't tried yet.

Not sure if it's related but I also get a server not found window when trying to click the 'help' link on netflix in both browsers.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Insane hobo technologies. ;-)
OS
Windows 7 x64
CPU
Intel i7 2600k
Motherboard
Asrock z68 extreme 4 gen 3
Memory
G.skill Ripjaw 16gigs @ 1866
Graphics Card(s)
Nvidia gtx580 (evga)
Sound Card
Integrated HD audio + hdmi
Monitor(s) Displays
24" ASUS widescreen + 42" insignia
Screen Resolution
1080p (1920x1080)
Hard Drives
128 Samsung 830
256 Samsung 840
3 x 1tb storage drive (various)
1 western digital 1tb (eSATA)
1 Seagate 1tb (eSATA)
PSU
1 kilowatt SLI/Crossfire rated Silverstone modular
Case
NZXT Phantom + additional 220 fan
Cooling
Zalmann
Keyboard
Microsoft wireless 3000 (v2)
Mouse
MS - wireless 5000 (bluetrack)
Internet Speed
depends on if you ask me or my provider.
Other Info
The above information is provided as is, and the author assumes no responsibility for issues it may cause with your sanity or fanboyism.
Well your not the only one with Netflix issues...a few of my mates across the pond are having similar issues as well....your not alone.
 

My Computer

Computer Manufacturer/Model Number
Custom built
OS
Windows 7 Ultimate 64 bit
CPU
AMD Phenom II X4 965 Black Edition
Motherboard
Gigabyte GA-MA790X-DS4
Memory
GSkill 4 X 2 GB PC 8500
Graphics Card(s)
XFX Radeon HD 6790 D
Sound Card
On board RealTek HD
Monitor(s) Displays
Dual monitors:Samsung SyncMaster S20B300
Screen Resolution
1600 X 900
Hard Drives
Seagate Barracuda 1TB (primary)
Seagate Barracuda 2 X 320 GB
PSU
Ultra X4 750 watt fully modular
Case
Thermaltake Overseer RX 1 full tower
Cooling
Core-Contact 92 mm CPU Cooler
Keyboard
Logitech G510
Mouse
Razor DeathAdder
Internet Speed
50/5 Mbps UL/DL
Other Info
Optical: Super Muliti DVD burner w/lightscribe, Hauppauge WinTV HVR-1800
After all that work the problem seems to have magically resolved itself only moments after I posted this.

I wish I knew what I had done to fix it, but the things I actually tried seemed to have very little affect on it.


edit: ...and it's back again. I've figured out the trigger at least, it's a specific video.

Okay the problem seems to be something in the relationship between firefox and silverlight. I was finally able to get silverlight to load again after forcing it in chrome several times. Everything seems back to normal for now. I suggest nobody attempt to watch top gear uk S7 e7 in the meantime. Something is broken with it and it seems to cause this problem.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Insane hobo technologies. ;-)
OS
Windows 7 x64
CPU
Intel i7 2600k
Motherboard
Asrock z68 extreme 4 gen 3
Memory
G.skill Ripjaw 16gigs @ 1866
Graphics Card(s)
Nvidia gtx580 (evga)
Sound Card
Integrated HD audio + hdmi
Monitor(s) Displays
24" ASUS widescreen + 42" insignia
Screen Resolution
1080p (1920x1080)
Hard Drives
128 Samsung 830
256 Samsung 840
3 x 1tb storage drive (various)
1 western digital 1tb (eSATA)
1 Seagate 1tb (eSATA)
PSU
1 kilowatt SLI/Crossfire rated Silverstone modular
Case
NZXT Phantom + additional 220 fan
Cooling
Zalmann
Keyboard
Microsoft wireless 3000 (v2)
Mouse
MS - wireless 5000 (bluetrack)
Internet Speed
depends on if you ask me or my provider.
Other Info
The above information is provided as is, and the author assumes no responsibility for issues it may cause with your sanity or fanboyism.
Netfix instant has been reporting issues for the last 24 hours or so.

Danny
 

My Computer

Computer Manufacturer/Model Number
acer aspire 5935g
OS
Windows 7 Home Premium x64 SP1
CPU
intel(R)core(TM)2 duo CPU T6600 @ 2.20GHz
Motherboard
intel gm45/gm47 revision 07
Memory
3 gb ddr3
Graphics Card(s)
ati radeon hd4570/512mb
Monitor(s) Displays
lop156wh2-tle1 15.3 flat
Screen Resolution
1366x768
Hard Drives
OCZ-Agility3 60gig ssd
320gig external hdd
500gig external hdd
Mouse
Optical
Internet Speed
30Mbps Down/30Mbps Up
Netfix instant has been reporting issues for the last 24 hours or so.

Danny

Any idea why clicking help ends in a dead server message?
Everything else has stabilized now.
 

My Computer

Computer Manufacturer/Model Number
Insane hobo technologies. ;-)
OS
Windows 7 x64
CPU
Intel i7 2600k
Motherboard
Asrock z68 extreme 4 gen 3
Memory
G.skill Ripjaw 16gigs @ 1866
Graphics Card(s)
Nvidia gtx580 (evga)
Sound Card
Integrated HD audio + hdmi
Monitor(s) Displays
24" ASUS widescreen + 42" insignia
Screen Resolution
1080p (1920x1080)
Hard Drives
128 Samsung 830
256 Samsung 840
3 x 1tb storage drive (various)
1 western digital 1tb (eSATA)
1 Seagate 1tb (eSATA)
PSU
1 kilowatt SLI/Crossfire rated Silverstone modular
Case
NZXT Phantom + additional 220 fan
Cooling
Zalmann
Keyboard
Microsoft wireless 3000 (v2)
Mouse
MS - wireless 5000 (bluetrack)
Internet Speed
depends on if you ask me or my provider.
Other Info
The above information is provided as is, and the author assumes no responsibility for issues it may cause with your sanity or fanboyism.

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bluethunder II
OS
Windows 7 x64 Ultimate and numerous virtual machines
CPU
AMD FX-8350 Vishera 32nm Technology @ 4.2 GHz default
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH 990FX R2.0 (Socket 942)
Memory
G Skill 32.0GB Dual-Channel DDR3 @ 1204MHz (11-13-13-31)
Graphics Card(s)
EVGA GeForce GTX 960 4GB Super SC ACX 2.0+ with Back Plate
Sound Card
Creative X-Fi Titanium HD Audiophile PCIe
Monitor(s) Displays
LG L227WTG x 3
Screen Resolution
1680 x 1050 16:10
Hard Drives
238GB Samsung850 PRO SATA Disk Device (SSD)
1863GB Seagate ST2000DM 001-1CH164 (SATA)
1397GB Seagate ST1500DL 003-9VT16L(SATA)
466GB Western Digital WDC WD50 03AZEX-00K1GA0 (SATA) x 2
932GB Seagate ST310005 28AS SATA Disk Device (SATA)
PSU
Enermax Revolution87+ 1000 Watts Gold Certified Power Supply
Case
Rocketfish Full Tower
Cooling
Cooler Master Hyper 212 EVO Push Pull 120mm Fans
Keyboard
Logitech K740
Mouse
Logitech G100S Laser LED + Logitech Gamepad F310
Internet Speed
500 mbs down and 30mbs up
Antivirus
Malwarebytes Pro & Avast and MSE on certain Virtual Machines
Browser
Firefox (Main) Chrome, Internet Explorer (Back Up)
Other Info
Logitech X 230 2.1 Stereo System and 5.1 Yamaha RX V2090
B&W DM6 Monitor Speakers + Center and Surround Speakers
Using Mouse Without Borders (Google it)

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built
OS
Win 10 Pro x64
CPU
Intel I5-2500K @3.3GHz
Motherboard
Asrock P67 Extreme4
Memory
16GB G.Skill Ripjaws X (4x4GB)
Graphics Card(s)
EVGA GeForce 750 Ti SC 2GB
Sound Card
ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound
Monitor(s) Displays
auria eq2367
Screen Resolution
1920 x 1080
Hard Drives
250GB Samsung 850 EVO SSD
1TB WD Blue
1TB Hitachi
PSU
SeaSonic X 650W 80 Plus Gold
Case
Corsair Obsidian 750D
Cooling
Corsair H60, Three 140mm case fans
Keyboard
Logitech Wireless Keyboard K520
Mouse
Logitech Wireless Mouse M310
Internet Speed
Wave Broadband ~ 100 dn 5 up
Antivirus
Windows Defender, Malwarebytes Premium
Browser
Edge, IE11, Chrome
Other Info
Laptop specs: HP g7-1365dx /
CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
RAM: Crucial 8Gb (2x4Gb) /
SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
GFX: AMD Radeon HD 6520G /
OS: Windows 10 Pro x64
Netfix instant has been reporting issues for the last 24 hours or so.

Danny

Any idea why clicking help ends in a dead server message?
Everything else has stabilized now.

Not sure are you still having issues, just checked and my laptop, desktop, android and smart tv are now all up and running again and help is now available.
Capture.PNG

Danny
 

My Computer

Computer Manufacturer/Model Number
acer aspire 5935g
OS
Windows 7 Home Premium x64 SP1
CPU
intel(R)core(TM)2 duo CPU T6600 @ 2.20GHz
Motherboard
intel gm45/gm47 revision 07
Memory
3 gb ddr3
Graphics Card(s)
ati radeon hd4570/512mb
Monitor(s) Displays
lop156wh2-tle1 15.3 flat
Screen Resolution
1366x768
Hard Drives
OCZ-Agility3 60gig ssd
320gig external hdd
500gig external hdd
Mouse
Optical
Internet Speed
30Mbps Down/30Mbps Up
Just had this on my Facebook
Capture.PNG
 

My Computer

Computer Manufacturer/Model Number
acer aspire 5935g
OS
Windows 7 Home Premium x64 SP1
CPU
intel(R)core(TM)2 duo CPU T6600 @ 2.20GHz
Motherboard
intel gm45/gm47 revision 07
Memory
3 gb ddr3
Graphics Card(s)
ati radeon hd4570/512mb
Monitor(s) Displays
lop156wh2-tle1 15.3 flat
Screen Resolution
1366x768
Hard Drives
OCZ-Agility3 60gig ssd
320gig external hdd
500gig external hdd
Mouse
Optical
Internet Speed
30Mbps Down/30Mbps Up
Back
Top