Network access but no internet

[nate42nd]

Hey, I know I am missing something dumb here, but what might my problem be?

I am working on a laptop at my workplace. We have ethernet connections at every workstation. I can plug this laptop in at any station and it connects to the "network" but NOT the internet. I cannot get internet....what am I missing here?

I have done this a million times, but they just connect when I plug them in. I don't have access to the router at work, but I think it's some network setting on the machine that I'm missing. What would you check first?

This machine has Windows 7 home premium 32 bit on it. Pretty bad that a "Guru" can't connect himself to the internet........damn.

 

[chev65]

Are you sure that ICS is not enabled on the laptop? Because that will cause this sort of problem. Maybe applying a repair to the connection will help.

 

[computersplus]

Offline

sounds like it maybe in offline mode check IE tools work offline make sure there is a red x

 

[nate42nd]

Are you sure that ICS is not enabled on the laptop? Because that will cause this sort of problem.

I checked that Chev65. Thanks for the idea. I'm genuinely stumped. I know the connection is working. There are 9 machines in this room connected to the internet. They are all XP machines.

I know it's not a compatibility issue because I am installing MSE on a co-workers kids laptops. I have already done 3 of them with Windows 7. Same exact laptops. This one just will not connect.

There is also a wireless connection available here. Unsecured. It will not work either.

 

[nate42nd]

sounds like it maybe in offline mode check IE tools work offline make sure there is a red x

Yes there is a red X there.

 

[computersplus]

Proxy

check internet options connections tab then LAN settings make sure proxy is unchecked

 

[nate42nd]

check internet options connections tab then LAN settings make sure proxy is unchecked

Yes, I had looked at that. Is is unchecked. Set to "auto detect settings"

 

[computersplus]

WLAN

check WLAN service

 

[chev65]

Maybe try rolling the driver back and foward in Device Manager. Might have been messed up or corrupted somehow.

 

[computersplus]

Connection

chev65 he said he can't connect wired or wireless so not a driver issue

 

[computersplus]

Restart

i know it's a stupid question but did you do a restart also check network connections service

 

[nate42nd]

check WLAN service

WLAN = started/automatic

Could it have to do with the profile? Normally when I plug a "home" computer into this network, I choose "public"

It would have nothing to do with the profile.....would it?

 

[computersplus]

profile

yes it could

 

[nate42nd]

i know it's a stupid question but did you do a restart also check network connections service

Yep, Network connection service = started / manual

 

[nate42nd]

yes it could

Refresh my memory, how do I change the profile type? I cannot remember.

 

[computersplus]

in Neworking and Sharing Center did you try connect to a network

 

[computersplus]

Sharing and Discovery

To access them, you must click the Change Advanced Sharing options Windows 7 maintains three separate network profiles (Home or Work, Public, and Domain), and maintains separate sharing settings for each of the profiles.

 

[nate42nd]

in Neworking and Sharing Center did you try connect to a network

Yes, I indeed did. What did I do? Networking is not my strong point.

 

[computersplus]

Sharing and Discovery

To access them, you must click the Change Advanced Sharing options Windows 7 maintains three separate network profiles (Home or Work, Public, and Domain), and maintains separate sharing settings for each of the profiles.

make sure network discovery is on for all profiles

 

[computersplus]

Network

under network type what does it say now