Solved Network Error - you do not have permission to access....

[JohnnyBeGood]

Hi all,

This is my 2nd day working on this issue. I think I've tried every suggestion found on google but no joy still getting:

'You do not have permission to access \\Computer name. Contact your network administrator to request access."

What really bothers me is that it was working for years now just this one computer has this issue. I can access other computer in the network with no problem even on the computer in question I can access other computers but can't browse any shares on it.

Please help

 

[2xg]

Welcome to Seven Forums,

Instead of using \\ComputerName have you tried \\IPAddress ?

 

[JohnnyBeGood]

I have tried that and it doesn't work. I'm not at home to see if it displays the same error. Any other suggestions are welcome.

 

[2xg]

Are they both Windows 7 O/S'es? What type of Security or AV software do you have installed from the computer that you can't access?

 

[JohnnyBeGood]

Yes, all of them are win 7.
I had Norton 360 installed but uninstalled on all of them.
I've made sure windows firewall is disabled on the computer in question.

 

[2xg]

See if this troubleshooting tips from Microsoft if it helps.

 

[chev65]

Hi all,

This is my 2nd day working on this issue. I think I've tried every suggestion found on google but no joy still getting:

'You do not have permission to access \\Computer name. Contact your network administrator to request access."

What really bothers me is that it was working for years now just this one computer has this issue. I can access other computer in the network with no problem even on the computer in question I can access other computers but can't browse any shares on it.

Please help

You might want to check the time/date settings on that machine to make sure it's in sync with the other machines in the network, check the bios clock also.

 

[JohnnyBeGood]

Troubleshooting tips from Microsoft did not help here the error for fix it:

Time was 1 hour off. I've adjusted it and verified in BIOS.

Still no joy.

 

[JohnnyBeGood]

I just noticed that I see files if I share them thru the homegroup win 7 feature but not thru the network?

 

[2xg]

Homegroup is what you need to have properly setup in your network since you have Windows 7 computers.

 

[JohnnyBeGood]

Homegroup is what you need to have properly setup in your network since you have Windows 7 computers.

I never used it that way. Always used "Network" never had issues until 1 week ago.
All other computers still use "Network" feature?

 

[chev65]

Troubleshooting tips from Microsoft did not help here the error for fix it:

Time was 1 hour off. I've adjusted it and verified in BIOS.

Still no joy.

Most likely the time problem did fix at least one problem and the remaining problem was probably caused by Norton.

Use the Norton uninstall utility to remove all traces of Norton then see if you can access those files again.

You may want to run the sfc/scannow command to see if there are any missing system files.

 

[JohnnyBeGood]

Thanks for the tips. I will check it out once I get home.

 

[JohnnyBeGood]

Just to follow up.
As suggested I went ahead and downloaded Norton Removal Tool
After scan I did restart made sure windows firewall wasn't turned on and voila now I'm able to access the computer using "Network" feature!!!

It never thought this could be a issue.
I've spent countless hours searching the web and trying different suggestions.
Thank you to all!

 

[chev65]

Just to follow up.
As suggested I went ahead and downloaded Norton Removal Tool
After scan I did restart made sure windows firewall wasn't turned on and voila now I'm able to access the computer using "Network" feature!!!

It never thought this could be a issue.
I've spent countless hours searching the web and trying different suggestions.
Thank you to all!

Just about every third party A/V is capable of creating these problems for you.

I've seen this many times before so I was pretty sure the uninstall tool would be required and I'm glad it worked for you.

 

[JohnnyBeGood]

just about every third party a/v is capable of creating these problems for you.

I've seen this many times before so i was pretty sure the uninstall tool would be required and i'm glad it worked for you.

I was hesitant to install 360 again but I pulled the trigger and it still works! So, it was probably a glitch.

Joy is back

 

[chev65]

just about every third party a/v is capable of creating these problems for you.

I've seen this many times before so i was pretty sure the uninstall tool would be required and i'm glad it worked for you.

I was hesitant to install 360 again but I pulled the trigger and it still works! So, it was probably a glitch.

Joy is back

What happens is that once you have your home network set up then Norton see's it and creates rules to allow it all to work right.

The problems start when you create a home network while Norton is installed as the rules creation isn't automatic.

You can usually go into the firewall settings and allow for your home network to function as it should but you need to know which settings to access for this.

 

[JohnnyBeGood]

What happens is that once you have your home network set up then Norton see's it and creates rules to allow it all to work right.

The problems start when you create a home network while Norton is installed as the rules creation isn't automatic.

You can usually go into the firewall settings and allow for your home network to function as it should but you need to know which settings to access for this.

Its good to know. Thanks for sharing!

 

[michaeljeshurun]

Hoping for followup on this...

I have the same situation and "Windows cannot access...," "You do not have permission..." error messages. I'm not using Homegroup either, and I believe this is traces of a former antivirus, but I've never had Norton. I had AVG antivirus before, and just tried their uninstaller, but I still have the error. I've also tried disabling Windows Firewall for a few minutes to see if I can get access, and still no go.

I see Chev65 left sevenforums.com. Does any one else know what "firewall settings and allow for your home network to function as it should but you need to know which settings to access for this." settings he wrote about?

 

[JohnnyBeGood]

My reply might not help you but I found also that ipv6 has something to do with that.
Try to ping from computer A to B and from B to A, do you get replies from ipv4 address?
I had to uncheck ipv6 from LAN properties in order to get it to work because on one of the computers I was getting replies from ipv6.