new computer crashing

[vzfitch]

my computer screen will randomly turn off but the computer stays on, the screen will only come back on if i restart the computer. my video drivers are up to date and i enabled minidump files but i dont have a folder

 

[panais]

Hi vzfitch


For first step read this


http://www.sevenforums.com/tutorials/778-power-plan-settings-change.html



Post back and tell us if that helps.

 

[vzfitch]

well i did what you had suggested, but when my computer crashes i could be in the middle of working on something and the screen goes black

 

[panais]

A When you checked did you found anything enable?


B Did you set all the settings to never?


Crashes with bsod or just a black screen?

 

[vzfitch]

yes there were things enabled and i switched them to never , then as i was watching a video screen goes black. when ever it crashes it goes black no blue screen

 

[panais]

Download and install driver sweeper Driver Sweeper


Download the most recent software\driver for your graphic card AMD Graphics Drivers & Software


Uninstall ati software\driver,restart in safe mode,run driver sweeper,choose only AMD-Display and clean,restart in normal mode.


Install the new ati software\driver


Update DirectX



Post back with results.

 

[vzfitch]

yes i had everything updated but still it crashes, and its not over heating reaching 64c while playing dirt3 or team fortress

 

[panais]

We need to check the hardware's.

Graphic card test.Read very carefully the tutorial then run
http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html
Finish.

Memory ram test.Read very carefully the tutorial then run
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Leave it to run overnight if possible.
Finish.

CPU test.Read very carefully the tutorial then run
http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html
Finish and post back the results.

 

[vzfitch]

well i did the furmark test and ran it for 40mins and temp didn't go above 75c then i stopped the test and 15 sec. later my screen turned orange it has happened to me twice

 

[panais]

well i did the furmark test and ran it for 40mins and temp didn't go above 75c then i stopped the test and 15 sec. later my screen turned orange it has happened to me twice

""Watch for artifacts on the screen, and keep an eye on the temperature log. If you see artifacts, or the temperature levels out, stop the test.""

Did you saw any artifacts or anything unusual during the test?

 

[vzfitch]

i did not see anything unusual during the test i was watch the whole time and it leveled out at 75C/74C

 

[panais]

Continue,

Memory ram test.Read very carefully the tutorial then run
RAM - Test with Memtest86+
Leave it to run overnight if possible.

 

[vzfitch]

also i now have a minidump file https://rapidshare.com/files/2524411488/Minidump.zip

 

[Beast52702]

The minidump file is pointing to your ATI display driver.

"Probably caused by : atikmpag.sys"

Please fully update your drivers from the AMD website.

 

[panais]

The minidump file is pointing to your ATI display driver.

"Probably caused by : atikmpag.sys"

Please fully update your drivers from the AMD website.

Beast52702 this is already posted #6 (permalink)

vzfitch did you update the software driver using using THIS method?

Did you finished with all the tests?

 

[vzfitch]

yes i ran the tests memtest pass no errors cpu test ran for an hour temps didnt go over 66c and yes i did install drivers using that method and it still crashes

 

[yowanvista]

Artifacts/Glitches in your screen means that your graphics card is at fault, it has either a defect or an overheating issue.

 

[vzfitch]

also my screen turned orange as i was watching a video just now

 

[vzfitch]

it might be fixed now im not shur, i downloaded an older driver instead of the new one and so far so good i will post if anything happens

 

[vzfitch]

well i was just playing dirt3 and not too long after i quit the monitor turned white. while i was playing i was checking my temps and my graphics card didn't get hotter than 56c