Solved New Computer freezes at random times. No BSOD, no reboot.

[ikillkeyboards]

Hello. I bought a new computer and it freezes at random times. It happens 1-5 times / day and it's really annonying. It does not reboot, there is no BSOD, it just freezes.

Before reinstalling windows, it used to show some BSOD. I got just 1 BSOD after reinstalling windows. I attached some logs.

The 2 USB ports from the front of my case don't work as they are supposed to. I have to move stuff to make them work. I use the USB ports from the back of my pc case for that reason.

 

[Arc]

The BSOD says .... disc error.

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*                        Bugcheck Analysis                                    *
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KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
[COLOR=Red]If the error status is 0xC000000E[/COLOR], 0xC000009C, 0xC000009D or 0xC0000185,
[COLOR=Red]it means the disk subsystem has experienced a failure.[/COLOR]
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fb80000000, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 000000000011a880, current process (virtual address for lock type 3, or PTE)
Arg4: fffff70000000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
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[COLOR=Blue]ERROR_CODE: (NTSTATUS) 0xc000000e[/COLOR] -[COLOR=Red][B] A device which does not exist was specified.[/B][/COLOR]

DISK_HARDWARE_ERROR: [COLOR=Red][B]There was error with disk hardware[/B][/COLOR]

BUGCHECK_STR:  0x7a_c000000e

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  winlogon.exe

CURRENT_IRQL:  0

Read the lines in red.

Test the HDD using Data Lifeguard Diagnostic for Windows.

Post a screenshot of the HDD using CrystalDiskInfo - Software - Crystal Dew World

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
5. Select one Intel device item under it, right click, uninstall.
6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

But, this part is interesting .... it is already pointed out in red.

ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

It is either some virtual disc, or the phusical disc is having loose connection.

You have virtual disc.

ITEM|VALUE
Name | Virtual CloneDrive
Manufacturer | Elaborate Bytes AG
Status | OK
PNP Device ID | ROOT\ SCSIADAPTER \0000
Driver | c:\windows\system32\drivers\vclone.sys (5.4.7.0, 34,00 KB (34.816 bytes), 24.07.2013 18:02)

Uninstall Virtual CloneDrive.

Open the computer. Make it sure that the HDD is properly screwed, the SATA and power connections are not loose, there is no bend pins in any heads of the ports. If possible, change the SATA and power cable. Also, apply the SATA cable in another unused port in the motherboard.

Let us know the results.

 

[ikillkeyboards]

> Test the HDD using Data Lifeguard Diagnostic for Windows.
No errors found.

> Post a screenshot of the HDD using CrystalDiskInfo - Software - Crystal Dew World
http://i.imgur.com/MdufJxw.png

> Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from > device manager.
> Right click on "my computer" icon and click "manage" on the context menu.
> It will open the "computer management" window.
> Select "Device Manager" in the left pane, It will list all the existing devices up.
> Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
> Select one Intel device item under it, right click, uninstall.
> Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
> Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

There was no Intel item after uninstalling Intel Rapid Storage from the Control Panel.
http://i.imgur.com/yfC4OXW.png

> Uninstall Virtual CloneDrive.
Done.

> Open the computer. Make it sure that the HDD is properly screwed, the SATA and power connections are not loose, there is no bend pins in any heads of the ports. If possible, change the SATA and power cable. Also, apply the SATA cable in another unused port in the motherboard.
I don't really know how to do that. I'm afraid that I'll break something.

I'll wait to see if the random freezes stop.

 

[ikillkeyboards]

Some more blue screen logs from today.

 

[Arc]

All are stop 0xF4 BSODs. Those are storage related, too.

Lately (within last 48 hours) we have noticed that Java causes it, too. So I would suggest you to uninstall Java on a test basis at least.

Plus, Java leaves some good security holes. And malware rightly causes disc blockage. Scan the system for possible virus infection with the following programs.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

If still it is the same, you have to get the following done by somebody who knows.

> Open the computer. Make it sure that the HDD is properly screwed, the SATA and power connections are not loose, there is no bend pins in any heads of the ports. If possible, change the SATA and power cable. Also, apply the SATA cable in another unused port in the motherboard.
I don't really know how to do that. I'm afraid that I'll break something.

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8005c88b30, fffffa8005c88e10, fffff80002fcd7b0}

----- ETW minidump data unavailable-----
Probably caused by : wininit.exe

Followup: MachineOwner
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[ikillkeyboards]

The issue was... my phone.
Something in my phone (wifi maybe?) was somehow interfering with something in my PC.
I used to place the phone on my case. That was causing my PC to bluescreen... sometimes. I stopped placing the phone near my PC and the bluescreens stopped. I did a lot of testing and the phone was the issue.