New computer Please help BOSD

[ronniensu]

before it used to happen once in a while (started 3 months ago). Now since today morning its happening after every hour.. :S

I just want to know if its a hardware problem or not...i still have manufacturer warranty for the machine (alien ware mx 14 laptop.)

Let me know if i need to provide any additional information.

please help! thanks in advance.

 

[x BlueRobot]

MANUALLY_INITIATED_CRASH1 (deaddead)

The user manually initiated this crash dump.

Probably caused by : [COLOR="red"]NETwNs64.sys[/COLOR] ( NETwNs64+a6fdf )

Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        [COLOR="Red"]Fri Dec 02 06:50:55 2011[/COLOR] (4ED8754F)

Driver Reference Table - NETwNs64.sys

What happened here? Could you please find a later version for this driver.

You have hardware problems also:

BugCheck 124, {4, fffffa800aaeb8d8, 0, 0}

Probably caused by : GenuineIntel

http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

I also noticed that a Cisco Miniport Adapter has been disabled (see .NFO file), did you disable it yourself?

 

[ronniensu]

Thanks a loooot x BlueRobot!
No i didn't disable that cisco thing myself. But sometimes after the booting when the desktop appears, a msg shows up and says that VPN is not available and i think that time it gets disabled by itself (i am not very sure though)

...based on the lines that tells you that i have hardware problem can I talk to the service person regarding warranty/replacement etc ?

Thanks

 

[x BlueRobot]

Since it still is under warranty, I suppose you can send it back for a replacement, if that makes things easier for you.

 

[ronniensu]

great thanks!