new HPz800 BSOD

[bedwards311]

OS: new installation of Windows 7 x64 Enterprise loaded from disc
PC: new HP z800

Our new Hpz800 is BSODing daily it seems. It is a stock Hpz800 with the exception of a brand new Nvidia Quadro FX 580. I didn't see a spot to plug in the auxilary cable that came with the new gfx card to the power supply so i left it out... dunno if that is causing anything. I've ran windows update and installed the MS debugging tools and windows 7 symbols but I get some "could not find module nt list" error when I run the analyze -v command???


Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\112910-31808-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: E:\Symbols
Executable search path is:
Unable to load image Unknown_Module_f6493657`e392e63a, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Unknown_Module_f6493657`e392e63a
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_f6493657`e392e63a
Debugger can not determine kernel base address
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a54000 PsLoadedModuleList = 0xfffff800`02c91e50
Debug session time: Mon Nov 29 14:26:36.160 2010 (UTC - 7:00)
System Uptime: 0 days 0:28:26.869
Unable to load image Unknown_Module_f6493657`e392e63a, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Unknown_Module_f6493657`e392e63a
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_f6493657`e392e63a
Debugger can not determine kernel base address
Loading Kernel Symbols
.
Loading User Symbols
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa800b739028, be000000, 1009f}
***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.
Probably caused by : Unknown_Image
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800b739028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000001009f, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.

BUGCHECK_STR: 0x124_GenuineIntel
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
CURRENT_IRQL: 0
STACK_TEXT:
fffff800`041b4c50 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff800`02a61565

STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Unknown_Module
IMAGE_NAME: Unknown_Image
DEBUG_FLR_IMAGE_TIMESTAMP: 0
BUCKET_ID: CORRUPT_MODULELIST
Followup: MachineOwner
---------

any thoughts??? thanks!

 

[richc46]

Welcome
BC 124 is one of the most difficult to solve, it is a hardware issue
Here is our best post on the subject
http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

 

[bedwards311]

Welcome
BC 124 is one of the most difficult to solve, it is a hardware issue
Here is our best post on the subject
http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

Thanks for the reply I'll give that link a try...