New laptop BSOD

[intel 4004]

My laptop T420s
Spec:
i5-2520m
8GB RAM (4GB x 2)
Nvidia Nvs 4200m
Hitachi 500GB 7200rpm

When I play Dishonored it crashes and sometimes, I get BSOD.

 

[koolkat77]

Hi,

The BSOD seems to be caused by something that's connected to your USB and Synaptics touch pad driver.

0: kd> !irp fffffa800bb0e7f0
Irp is active with 9 stacks 8 is current (= 0xfffffa800bb0eab8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008ae4c70 00000000 fffff80002cc5b40-fffffa80096b1ee0 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 \Driver\SynTP	nt!IopUnloadSafeCompletion
			Args: 00014400 00000001 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800b8cf9e0    

			Args: 00000000 00000000 00000000 00000000

Try reinstalling the drivers for it or disable it. You might also find this tutorial helpful:

• http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Might as well list some problematic software for you:

Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public

Replace AVG with Microsoft Security Essentials. MSE is free, light weight and does not create problems on the Windows 7 OS.

Daemon tools is known to cause BSOD. Please uninstall it.

Free up your start-up as well:

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

 

[intel 4004]

So can I use Avast instead of MSE? I used MSE before but it kept asking me to update it.

 

[koolkat77]

So can I use Avast instead of MSE? I used MSE before but it kept asking me to update it.

Well yes, choice is yours.

 

[intel 4004]

So can I use Avast instead of MSE? I used MSE before but it kept asking me to update it.

Well yes, choice is yours.

So how about VirtualClone drive? does it cause BSOD since you said Daemon Tools does.

 

[koolkat77]

Yes, all the iso mounting tools are crash prone. Among them Daemon tools is max, but all of them.
Without mounting to a drive, better you unpack the iso. 7-ZIP can do it.

 

[intel 4004]

Yes, all the iso mounting tools are crash prone. Among them Daemon tools is max, but all of them.
Without mounting to a drive, better you unpack the iso. 7-ZIP can do it.

Oh and sometimes, all of the sudden, it all lags and I have to restart it. After the first restart, I need to restart again because the slow-motion aero (mentioned this many times now) Not just aero, but everything, even while playing games.

After the first time messed up my laptop, I think it is all ****ed up now...

 

[koolkat77]

Did you reinstall windows on this new laptop? Reinstalliing may help you get rid of all the bloatware.
The sfc /scannow command (System File Checker) scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[intel 4004]

The first time I mess it up so badly, formatted the hard drive and installed a clean os on it. The lag thing, turns out I can solve it by opening the lenovos power manager and enabling turbo.
When it lags, the process rundll32.exe is using so much memory. The file locates in windows/system32 I guess it's normal?

 

[Britton30]

Try this way.
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164
After you have a clean fresh install....

Some hardware tests to run.

Graphics card:
http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html#post866972


Hard drive(s):
Pick one for your HDD brand or use Seatools.
7 Free Hard Drive Testing Software Tools


RAM (memory):
This will require memtest on a bootable CD or USB stick.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

If you have a 32 bit OS, you can only use about 3.5GB of RAM.

 

[marsmimar]

Since this is a laptop, any gaming puts pretty good stress on components and that leads to heat build up. Excessive heat can cause many of the problems you're experiencing. Make sure vents aren't blocked and maybe consider investing in a cooling pad.

 

[intel 4004]

Since this is a laptop, any gaming puts pretty good stress on components and that leads to heat build up. Excessive heat can cause many of the problems you're experiencing. Make sure vents aren't blocked and maybe consider investing in a cooling pad.

I did my best to keep it cool. If I'm at home, my laptop generally heats up to 60 - 65c, but when I'm in dorm, it can get up to 92c. Even I turn on the fan and put a mini fan on side, it only gets down to 75 - 85c. Not sure is it related to the heat, but my fingerprint reader stopped working now. It shows in device manager, but it won't detected in the Lenovo's fingerprint software.

 

[Britton30]

What part heats to 92C? If the GPU it might be OK, but that is far to hot for your CPU.

 

[TVeblen]

Did the machine ever run well? For instance, when it was new out of the box did it have any problems?

I'm curious about what this statement means:

The first time I mess it up so badly, formatted the hard drive and installed a clean os on it.

• The first time? Was this machine "messed up" more than once?
• How did you mess it up? What did you do? And what were the results?
• After you clean installed, did it run well? Or did problems start after you started installing drivers? After you installed programs?

The more information you can give will make it easier for folks to determine the cause and cure. Otherwise we are all just shooting in the dark.

Video drivers: where did you get the driver you installed for the nVidia chip? From Lenovo or from nVidia?

 

[intel 4004]

Did the machine ever run well? For instance, when it was new out of the box did it have any problems?

I'm curious about what this statement means:

The first time I mess it up so badly, formatted the hard drive and installed a clean os on it.

• The first time? Was this machine "messed up" more than once?
• How did you mess it up? What did you do? And what were the results?
• After you clean installed, did it run well? Or did problems start after you started installing drivers? After you installed programs?

The more information you can give will make it easier for folks to determine the cause and cure. Otherwise we are all just shooting in the dark.

Video drivers: where did you get the driver you installed for the nVidia chip? From Lenovo or from nVidia?

It was running really well when I first bought it. Then I used factory reset once and it still running fine. Until I dual boot Ubuntu. (first time mess up begins here) I was changing windows 7 theme by replacing files in windows folder. I messed it up to the point where every button is not working and the text on the buttons are gone. I thought I might reinstall windows by ask my friend to burn a win7 image onto an USB and do a clean install. With all the stuff happened including my other USB got messed up and lost my files. Including all the things happened. I ended up formatted the whole hard drive, installed windows 7 and from now on, windows starts up take longer than before and finger print reader never works now.

I got the nvidia graphic drivers from nvidia website and the hd graphics from the windows update.

 

[intel 4004]

What part heats to 92C? If the GPU it might be OK, but that is far to hot for your CPU.

It is the CPU.

 

[Britton30]

What suggestions and advice have you actually done here?

 

[intel 4004]

What suggestions and advice have you actually done here?

I have tried clean boot, its not working. System restore, not working.

 

[Britton30]

There are a couple more....:huh:

Hi,

The BSOD seems to be caused by something that's connected to your USB and Synaptics touch pad driver.

0: kd> !irp fffffa800bb0e7f0
Irp is active with 9 stacks 8 is current (= 0xfffffa800bb0eab8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
 
            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
 
            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
 
            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
 
            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
 
            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
 
            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
 
            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008ae4c70 00000000 fffff80002cc5b40-fffffa80096b1ee0 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 \Driver\SynTP    nt!IopUnloadSafeCompletion
            Args: 00014400 00000001 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800b8cf9e0    
 
            Args: 00000000 00000000 00000000 00000000

Try reinstalling the drivers for it or disable it. You might also find this tutorial helpful:

• http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Might as well list some problematic software for you:

Start Menu\Programs\AVG    Public:Start Menu\Programs\AVG    Public
Start Menu\Programs\DAEMON Tools Lite    Public:Start Menu\Programs\DAEMON Tools Lite    Public

Replace AVG with Microsoft Security Essentials. MSE is free, light weight and does not create problems on the Windows 7 OS.

Daemon tools is known to cause BSOD. Please uninstall it.



Free up your start-up as well:

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Did you reinstall windows on this new laptop? Reinstalliing may help you get rid of all the bloatware.


The sfc /scannow command (System File Checker) scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Try this way.
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164
After you have a clean fresh install....

Some hardware tests to run.

Graphics card:
http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html#post866972


Hard drive(s):
Pick one for your HDD brand or use Seatools.
7 Free Hard Drive Testing Software Tools


RAM (memory):
This will require memtest on a bootable CD or USB stick.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

If you have a 32 bit OS, you can only use about 3.5GB of RAM.

 

[intel 4004]

Now its like my computer will boot, sometimes it gets to the welcome screen and it turn black. A windows pops up saying "tablet driver is not working" Its the bamboo driver. Sometimes, it gets into desktop, but everything isn't responding and I can see the wireless is still in connecting. Many weird stuff happening to it. I have two privated games in it, I'm sure they are not the cause of all this mess. Btw my room smells like trash...