New Laptop w/Windows 7 is booting in Mandarin

[vredevoo]

My husband recently brought home a new Acer Aspire 1810TZ laptop from China. The laptop did not have a power cord for the US, so I ordered one. When the cord came and the laptop booted, the startup questions were in Mandarin. After failing to get support from Acer I sent it to work with my husband to have a Mandarin speaking person do the startup. This was done and the language set to English.

60% of the text is still in Mandarin. I attempted to go to the control panel, languages, and set the items there to English but all my choices are in Mandarin. I googled a chinese converter and tried to interpret that w/o much sucess. I looked at my desktop computer, located the English setting in the language list, choose the same Mandarin location, and rebooted with no change.

My questions are:

Is the Windows 7 that is installed a Mandarin version? Can the Windows 7 text be converted to English or do I need to reinstall an English Windows 7 version. Do I have to buy one is someone, Windows or Acer, responsible for helping?

Any Ideas?

Thanks

 

[whs]

If you want any help, it would be Acer in China. Everybody else will probably not talk to you. You could buy an OEM Windows7 for $105 and install it - e.g. from here. I personally would prefer a 32bit version unless you have more than 4GB of RAM (less hassle). But a 64bit version is available for the same price.
PS: the person responsible is your husband. He should have bought a 5 language version which includes a full English set (apart from German, French, Spanish and Japanese).

 

[Tepid]

I agree with what WHS said. Follow their advice.

 

[smarteyeball]

60% of the text is still in Mandarin.

What version of 7 is it it? ie Home Premium, Professional, Ultimate etc

If it's a genuine copy of Ultimate, you should be able to convert it to %100 English via downloaded Language packs.

Otherwise contact Acer to see if they can send you an English version for a fresh install if it not Windows 7 Ultimate.

If it's a pre-installed pirated copy , then you will have to purchase a Legitimate English version of Seven and do a fresh installation.