New netbook has taken over 10hrs to install system updates

[Jenn76]

Hoping for some help. Have just purchased a refurbished Dell Inspiron Mini 10 netbook with windows 7 starter. Not sure if the problem I am experiencing is to do with a dodgy netbook or with the operating system. It set up yesterday without any major issues, a bit slow and sticky at browsing but then on powering it up today it started automatically installing updates. Fine I thought, but now some 10 hrs later it has been stuck on update 62 or 62 for the last 5 hours! I basically can not do anything and have tried rebooting and switching off despite the screen's advise. I have no start menu and none of the keys are responding not even the F range. So am a complete blonde as you may have gathered on such technical matters anyhow. So hoping someone can help. Should I return or is there a simple solution to fixing the matter?? Screen states 'Please do not power off or unplay your machine. Installing update 62 of 62'. Thanxs

 

[lou62]

response to your post

I too have a mini 10v net book..have you tried using the reset button? I realize your post is very old...but if you consult the online user manuals on Dell, it should help.