New PC game crash-Napoleon TW / Anno 1404

[Gflex]

Can anybody help with what the below crash summaries mean

Crash 1

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: FFFFF8B012806B40
BCP2: 0000000000000000
BCP3: FFFFF8800413A475
BCP4: 0000000000000005
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Crash 2

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: a
BCP1: 0000000000008000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80002C819D2
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Any help would be most appreciated

(Gflex)

 

[richc46]

Here is BC 50
Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS


Here is BC A

Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility


http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html

If you follow these instructions an availabe member of he BSOD team will offer support.

To give you a head start:
Turn off your antivirus for test purposes and replace with Security Essentials.

Take this Memory Test
Guide to using Memtest86+


Both codes indicate anti virus.
These are just guesses, the complete report is necessaary for a detail anyalysis.

NTFS indicates that a Hard Drive diagnostic may be in order
http://www.carrona.org/hddiag.html

I would first use Security Essentials and see if you get anymore crashes
Then the memory test and try the computer
Finally the Hard Drive.
If I could only try one it would be the antivirus change.


A Detail Analyis Requires the Mini Dump and requested above.

 

[Gflex]

New PC game crashes BSOD-Napoleon TW/Anno1404/WoW

Thanks for your reply Richc46.

I've attached mimidump files on a new post in the hope you may be able to help.

M.thanks

Gflex

 

[javilip]

Blue screen in napoleon tw

I had the same problem. Every 40 minutes playing my computer crashed. I changed in the game options the model shader from 3.0 to 2.0 and now the game doesn't crashed. It must be a problem of the graphic driver or the game code. I had the same problem with empire tw.