New radeon hd4850 - windows 7 splash screen freezes

[RonLane]

I don't know Amazon's policy. Let them know your concerns ans see if you can return it. If not, call mfg and get rma#. They will ask questions to determine what problem could be before they give you number.

 

[Mlsabotage]

I think the card may be defective.. This computer should recognize the card and automatically disable the onboard. I do not have another rig to test this in, so I will send it to amd for repair tomorrow.

If you have anymore suggestions, feel free to reply. Thanks for all your help and quick responses throughout the day. I appreciate it.

 

[Mlsabotage]

I got it working. I ran driver sweeper in safe mode and cleaned the ati drivers. I installed the card and the onboard graphics was disabled automatically. I was able to get pass the splash screen and install the ati driver. The card works great.

 

[steve-pressman]

Glad to hear that, I have been following this post eagerly


Steve

 

[RonLane]

Good to hear that you were successful. It really doesn't take much sometimes to have a bad initial installation.