new with issues

[himehoshi]

This is the second replacement from Best Buy. Both previous were junked out with similar issues and this one I have had since 3/28/2011 and here are the errors I keep getting:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: DesktopDock64.dll
Fault Module Version: 1.0.1.0
Fault Module Timestamp: 4c9256c9
Exception Code: c000041d
Exception Offset: 0000000000034bcf
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 3762
Additional Information 2: 376274c031465c473bc799f1b95b3f5a
Additional Information 3: f9ac
Additional Information 4: f9ac6f7461b260085d106a4ae5348626

and about 5 of these​

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8005A63B60
BCP4: FFFFF80000B9C510
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\033111-16348-01.dmp
C:\Users\Diana Laptop\AppData\Local\Temp\WER-318054-0.sysdata.xml​

​

When ever it goes into standby, it will just shut down on its own and pull up a bluescreen error message. Same when I actually shut it down. 5 minutes after clicking shut down, it will go to bluescreen with error mesage and then it will restart. Will not shutdown unless hardbooted.​

Computer specs can be found at bestbuy.com
The model is dv7-4285dx

 

[DeanP]

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html