Newbie needs help with Windows 7 crash dump

[jonbwe]

My Windows 7 64-bit machine randomly gives a BSOD and then reboots itself; sometimes the reboot hangs up, and sometimes it goes all the way through without a problem.

I am attaching the most recent dmp file; is there any value in sending more than one file — I have two more from yesterday.

 

[richc46]

Welcome,

I tried to work on your post, but will not be able to continue until maybe tomorrow. A cursory examination indicates that it is your antivirus that is causing the problem.Try to diable and see if the problem perisits.

Here is the drive that seems to be causing your BSOD

What is the avgmfx64.sys file?

If the problem persists, your additional dumps would be helpful.

 

[Jonathan_King]

Richard is correct. The cause is probably AVG. Please uninstall it, and then run this removal tool: http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

Then download and install MSE: http://www.microsoft.com/security_essentials

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_061110-30170-01.zip\061110-30170-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`01e11000 PsLoadedModuleList = 0xfffff800`0204ee50
Debug session time: Fri Jun 11 11:06:42.200 2010 (GMT-4)
System Uptime: 0 days 10:47:59.871
Loading Kernel Symbols
...............................................................
................................................................
................................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffb80041b45b8, 1, fffff880030301d7, 7}

Unable to load image \SystemRoot\System32\Drivers\avgmfx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgmfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgmfx64.sys

Could not read faulting driver name
Probably caused by : avgmfx64.sys ( avgmfx64+11d7 )

Followup: MachineOwner
---------

 

[zigzag3143]

My only comment in passing is the OP has quite a few old drivers see below

fffff880`03800000 fffff880`03863d80   nvm62x64 nvm62x64.sys Fri Oct 17 17:01:06 2008 (48F8FD12)
fffff880`045e0000 fffff880`045e7000   lmimirr  lmimirr.sys  Tue Apr 10 18:32:45 2007 (461C108D)
fffff880`07ca8000 fffff880`07caf000   RaInfo   RaInfo.sys   Fri Jan 04 13:57:14 2008 (477E818A)
fffff880`07caf000 fffff880`07cc2000   LMIRfsDriver LMIRfsDriver.sys Mon Jul 14 12:26:56 2008 (487B7E50)
fffff880`07cc2000 fffff880`07cc6280   mdmxsdk  mdmxsdk.sys  Mon Jun 19 17:27:26 2006 (449716BE)

fffff880`045e0000 fffff880`045e7000   lmimirr  lmimirr.sys  Tue Apr 10 18:32:45 2007 (461C108D)
fffff880`07caf000 fffff880`07cc2000   LMIRfsDriver LMIRfsDriver.sys Mon Jul 14 12:26:56 2008 (487B7E50)
fffff880`07cc2000 fffff880`07cc6280   mdmxsdk  mdmxsdk.sys  Mon Jun 19 17:27:26 2006 (449716BE)
fffff880`03800000 fffff880`03863d80   nvm62x64 nvm62x64.sys Fri Oct 17 17:01:06 2008 (48F8FD12)
fffff880`07ca8000 fffff880`07caf000   RaInfo   RaInfo.sys   Fri Jan 04 13:57:14 2008 (477E818A)

 

[richc46]

You are in good hands. Jon and Ken have agreed with my analysis, I will not continue unless your problem does. Good Luck

 

[jonbwe]

Thanks for the quick responses

I have dumped AVG and installed the Microsoft program. I'll monitor it and see if the problem has disappeared, and will get back to y'all if it shows up again.

 

[richc46]

All that have contributed wish you the best of luck

 

[jonbwe]

Same problem again after removing AVG

When the computer tries to reboot, it hangs up at the boot screen that shows SPU Clock, Disk Drives, etc. If I power down completely and hit F2, F8, And F12 (which one is correct for Windows 7 ?) it will go to a screen asking if I want to start Windows normally.

The latest dump file is attached.

 

[ttran]

I would run system file check to see if everything is ok
To do that, go to start-->type cmd in search box--> run cmd as administrator, in cmd window, type in sfc /scannow (space between sfc and /)
Beside that, the bugcheck show memory_corruption, I would download third party called memtest86, burn it to cd and let it run for at least 5 passes
Bugcheck

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.290\061410-22666-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`01e09000 PsLoadedModuleList = 0xfffff800`02046e50
Debug session time: Mon Jun 14 16:00:20.154 2010 (UTC + 7:00)
System Uptime: 2 days 4:55:48.810
Loading Kernel Symbols
...............................................................
................................................................
..............................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffffca00e2c523c, 0, fffff8000216b1a9, 7}

Could not read faulting driver name
Probably caused by : memory_corruption ( nt!MiSegmentDelete+21 )
Followup: MachineOwner
---------

Good Luck,

 

[jonbwe]

Ok, I ran the memtest, got a boatload of errors, and will replace the memory tomorrow; hopefully that will do it.

Thanks again for the help.

 

[ttran]

You are always welcome here