No access to internet after installing new Windows 7 Operating System

[ROsness]

I recently purchased and installed a new copy of my Windows 7 operating System. The installation went smoothly, including acceptance of the new product key. However, at the end I could not access the internet, though it was accessible from other computers in the same room. The following error message was displayed:"Install a driver for your network adapter. Windows did not detect a properly installed network adapter. If you have a network adapter you will need to re-install the driver." What do I do next? Robert Osness

 

[torchwood]

Hi,

From device manager, do you have anything marked with an ! or unknown....
if so please open it and provide the PCI/VEN details from it
(Details tab, then the Hardware ID)
Check in Network adapters as well

 

[ROsness]

Hi Torchwood,
Thanks for the reply. Unfortunately, I don't find anything marked with an ! or unknown. I do have a message:
" Windows was unable to install your 802.11ac WLAN adapter." if that's any help.
Robert Osness

 

[samuria]

If your using wireless that will stop it does ethernet work ok?

 

[ROsness]

Samuria -
Ethernet is up in another room, but not wired to the area where I'm presently working. I can get it to the Win 7 machine with a little cable stringing if that is what you are suggesting.

- - - Updated - - -

Samuria -
Thanks for suggesting the Ethernet option. Unfortunately, it made no difference. Error messages say there are some drivers missing, which need internet connection to find. Back to square one.

 

[torchwood]

Hi Robert,

did you look in Network Devices, windows has obviously found a Wifi card... where did you find that message
PLAN B
from a run command
msinfo32

Expand the sections
COMPONENTS --- look in problem devices report details
(you might also find it in Software Enviroment Network)


Which machine is this on - Dell or Custom Gigabyte
for Dell check the drivers homepage for your model
Gigabyte can you get at it??? make model of adapter

 

[MisterEd]

Is this the motherboard you are using? Gigabyte GA-78LMT-USB3 Rev. 6.0

If so did you go to the Gigabyte website and download the LAN driver?

LAN: Realtek LAN Driver OS: Windows 7 64bit, Windows 7 32bit
Version: [7.088.0617.2014]
Date: 2015/04/16

If this is not your motherboard what do you have?


I have a Gigabyte GA-990FXA-UD3 (rev. 1.0) with Windows 7 64-bit. It uses the same Realtek LAN driver as your motherboard.

As you see below my LAN is working fine: