No Audio help.

[otakulou]

Hi there, I've got a slightly serious problem. I have a Dell Inspiron One with windows 7, I've only had it for four months so there is no reason I should have the problem I'm having. We are recieving NO sound output, none, nada, zip, zilch. It worked great up until nine days ago. I've checked EVERYTHING I can think of to check. I've spent hours browsing forums and help topics, trying their solutions, only to come out still in silence. I dont know where on the comp. to find all of the info needed for you guys to successfully help me, so if someone could please tell me how to find all of the information, so I can post it, that would be great. And if you have any early suggestions for the sound issue, please PLEASE post them. ^.^


Thanks so much for all of your help,

Lou

 

[ryo]

hello can you fill your specs and did you already check the driver sound card is already installed into your systems.

 

[otakulou]

hello can you fill your specs and did you already check the driver sound card is already installed into your systems.

Specs? I'm sorry I dont know what that is, sorry sorry sorry. >.<' I believe the sound card is there....but how can I tell? I'm sorry, I'm not really good with computers. XD

 

[ryo]

The first thing to do when registering with our forum (especially if you have an issue you want assistance with) is to fill out your system specs. This allows our knowledgeable members to assist you better with your issue. It is very simple to do: please follow these steps below

First click on UserCP


Next click on Edit System Spec


Now you will see various fields for different types of hardware. Don't worry if you have no idea what kind of hardware it is asking for or the brand you have as I will explain how to get Windows to list it for you. For now keep that window open

Now click on start and type msinfo32.exe in the search field and press enter

Now you should have a window resembling mine below


With this information in hand lets start to fill out the specs

System Manufacture/Model Number
As you see in my screen shot I have no listing due to my laptop being a custom build (I made it myself). For most people out there usually this will list a name brand like Dell and a model like 1525.



OS
OS or Operating System for short is the main program that drive's your computer...notable example here being the Windows Operating System developed by Microsoft Corporation. Notice that I am running Windows 7 Ultimate x64



CPU
CPU or Central Processing Unit (Processor) is the brain of the computer. Notice that I have an Intel Core 2 Duo T9300 2.5GHz



Motherboard
The motherboard is where all the hardware parts of the computer are connected to. Mine is a custom build JFT02

Memory
Memory is what allows applications to run on your computer. The more memory you have the faster an application start. I have 4GB of Memory



Graphics Card(s)
A graphics card/cards allow the computer to display an image to a monitor and allow you to play games. Notice I have a NVIDIA 8600M GT 512MB



Sound Card(s)
A sound card/cards allow the computer to play sound. Notice I have an HD Audio Device



Screen Resolution
This is the output measurement of the image being displayed by your monitor. Mine is 1680*1050



Hard Drives
Hard Drives are the primary storage of the computer (think of how this relates to a stomach on a human being). This is where your documents/music/photos/videos are located. Notice mine is a Seagate 7200RPM 120GB



http://www.sevenforums.com/tutorials/9733-how-post-screenshot-seven-forums.html << this for screenshot.

 

[si8mon]

System specs is your ram,hard drive, cpu and etc (the hardware of your computer). Download this program to find them out. Speccy - System Information - Free Download. The fill them out here http://www.sevenforums.com/profile.php?do=extra

Edit: oops didnt see ryo's new post.

 

[otakulou]

Thank you so much, I shall fill them out now!

 

[otakulou]

okay, I filled out what you said. ^_^

 

[ryo]

can you capture your device manager? to see your driver is installed well or not.

 

[si8mon]

Have you installed any software 9 days ago. Since thats when your audio driver stopped working. The software might be conflicting with the audio driver.

 

[otakulou]

yes, but I installed it afterward. One several other forums, and post they had "recommended" programs and such to fix it. none of them worked however. I'm working on getting that screenshot up.

 

[otakulou]

can you capture your device manager? to see your driver is installed well or not.
View attachment 67368

Here is my screenshot.

 

[si8mon]

can you capture your device manager? to see your driver is installed well or not.
View attachment 67368

Here is my screenshot.

Right click the sound driver and select scan for hardware drivers. Post back your results.

 

[otakulou]

Alright I scanned it, nothing came up.....

 

[si8mon]

Alright I scanned it, nothing came up.....

Have you updated the driver? I couldn't find the driver on the web so the only other way to update it is by right clicking it in device manager and selecting check for updates.

It could be a virus thats blocking your sound (but i don't think thats the cause). If you have a anti-virus scan your computer.

 

[DarkStar GT]

AFAIK, System Restore is reversible (as it is in XP.]

As a temporary diagnosis step, how about doing a System Restore to a time "more than 10 days ago". Check that the sound is still working. If it is, then some recent event has messed up the audio. If not then the problem is something more fundamental. But, whatever the result, undo the System Restore to bring you back to "today".

And what programs have you installed since that date?

 

[ryo]

oki i saw you have installed your driver.because that notif to the icon


try to /SFC SCANNOW