No BSOD, but crash: software missing, cannot start in Adminmode etc

[HeatoftheNight]

Hi all,

Just found this forum, looks great and populated.

Anyway, 2 days ago I transferred all my data from external HD to my CP (those files where not there yet) because I wanted a back-up.

That same day my comp suddenly started to act weird: many installed software programs I couldn't find, or were listed in Program files, but only consisted the link to the manufacturers' website. And my Avast stopped working: "Cannot find ...\Avast5\VisthAux.exe".

So I decided to install HijackThis (some may know that program here I hope) which is needed to upload in another forum for mods there to review and advice upon), but to no avail yet.

Also, I cannot start HijackThis, and also not as Moderator!

I never had this before, and I desperate for a good advice or fix. Thanks a lot for your efforts before!!!

dude

 

[MvdB]

Hello HeatoftheNight, welcome to SF!

We might need a little more info.... what did you do exactly? Sounds as if you MOVED instead of COPY the files.
If so... A COPY back might help.

Please goto start|type MSINFO32 |choose export to txt etc and upload the result?
Also please complete system specs?

We'll go on from there...

 

[HeatoftheNight]

Thanks for the quick repons!

I am quite sure I did copy the files from external HD to C:/

Please find attached a zip file. I just noticed even my Winzip software has vanished, so I had to do that online.

Also, I followed instructions to update System specs in my profile. I hope you find what you look for.

If you need any further info please dont hesitate to ask. Thanks for your help.

 

[HeatoftheNight]

Hello HeatoftheNight, welcome to SF!

We might need a little more info.... what did you do exactly? Sounds as if you MOVED instead of COPY the files.
If so... A COPY back might help.

Please goto start|type MSINFO32 |choose export to txt etc and upload the result?
Also please complete system specs?

We'll go on from there...

hi MvdB.. found anything..? hope so.......

regards
Heat

 

[MvdB]

Well, not sure yet but there is a devices problem in your system... luckily I can read Dutch....:

Niet beschikbaar    PCI\VEN_1102&DEV_7003&SUBSYS_00401102&REV_04\4&1B359D48&0&09F0    De stuurprogramma's voor dit apparaat zijn niet geïnstalleerd.

It says you have a PCI bus device connected for which drivers are missing. Please check your Devices to see if you find and yellow exclamation mark?

Please also de-install TuneUp utilities and such. They are not needed in W7 and mostly only cause problems.

Also, though not entirely clear to me yet, you seem to have problems with the Windows7 method of 32bit vs 64bit compatibility (the Syswow64). It shows up as an error multiple times...
This and your problem, might be connected to the extra toolings you use, like FilemenuTools. That shows up with multiple errors too.

I would de-install all third-party tooling that supposedly enhances W7. In your system it surely causes errors.

You also have problems finishing Windows update:

Please go to your Maintenance Center and check the Windows Update status. Make sure you are up to date, do them one by one manually if needed.
For help or reset see: http://www.sevenforums.com/tutorials/91738-windows-update-reset.html

Next, in order to try to fix your problem, can you see, as an example, if a copy of you zip executable file now (only) exists ANYWHERE at all (on ALL disks)? Iow, do a full search on a file name you are sure of (that it should exist)?

 

[HeatoftheNight]

thanks for the reply! i feel lucky to meet a dutch guru!

- PCI:

> i am not sure what to do with the message. it says it can't find the right plugin or so.

- I have de-installed TuneUp Utilities

- I don't seem to be able to delete, erase, wipe or otherwise get rid of FilemenuTools. It asks for Admin, but I am logged in as Admin, also a right-click to open the program as admin is not to be found in the right-click menu (it normally sits there when right-clicking a program, as far as I can remember...), so that is weird.

-new HJT file: please find attached

- I will also try to manually update windows./ NOW DONE: list of updates was a long list!

 

[MvdB]

Try deleting Filemenu again by using this: http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html

We'l look into the driver next.

 

[HeatoftheNight]

now it seems I am logged in as Admin, but when click FilemenuTools folder in \C:\Program Files, the following messages are shown --see attachments.

 

[MvdB]

Maybe a superfluous question.... but have you tried deleting the corresponding software?
​

 

[HeatoftheNight]

How do I find the corresponding software in order to delete it? I've been only looking into the Program files so far

 

[MvdB]

Use this way: http://www.sevenforums.com/tutorials/77761-programs-features-uninstall-change-program.html

 

[HeatoftheNight]

unfortunately, it is not being found there, pls find attachement

 

[MvdB]

Ok, must be missing something here... I'll ask for help...

 

[MvdB]

now it seems I am logged in as Admin, but when click FilemenuTools folder in \C:\Program Files, the following messages are shown --see attachments.

Let's check if you really had the right account. Could you please post a snip of this: Control Panel | user accounts | Manage another account

 

[HeatoftheNight]

pls find attached

 

[MvdB]

OK... that looks ok though it is not a good idea to let admin be your standard user.....

Try adain by logging in admin, open a command prompt and using the rd /s (remove dir) command?

 

[HeatoftheNight]

is says 'access denied' pls find attached.

PS I followed all the steps in the tutorial how to open elevated prompt as Admin. see background of pic

PS2 thanks a lot for your continuing support, it is really appreciated. I hope we can figure out the problem soon.

 

[MvdB]

mmm. not good. Are you computer savvy enough to try a Linux boot?
http://www.sevenforums.com/tutorials/154377-unetbootin-create-bootable-live-linux-usb.html

With a linux boot... you CAN delete the dir....

 

[HeatoftheNight]

i'm not sure i am a bit hesitating to install another OS just to get rid of a 2,75 mb file. no other options?

 

[MvdB]

i'm not sure i am a bit hesitating to install another OS just to get rid of a 2,75 mb file. no other options?

You don't have to install the other OS at all. You can make a cd or USB stick bootable and only once BOOT your system on that cd or USB stick. No installing involved.