No DVD since Windows 7 install

[Turbojoe]

I was obviously able to use my DVD to install Windows 7. Since then I can't read any DVD including the Windows disc. CD's read and burn fine though. I pulled the drive and installed it in another desktop with XP and it works great. The problem is definitely within Windows 7. I can put either a blank or full DVD in the drive. The drive light is on for close to two minutes then finally goes out. I can click on the drive in explorer and the green progress line in the address field at the top of the page runs and runs and runs and runs. Then it finally pops the drive open and says please insert a disc. Even with the Windows 7 disc in the drive! It's a Lite-On drive DVDRW SHM-165H6S. I went to the Lite-On site and downloaded and installed the firmware update. That still didn't help. Is this going to be yet another piece of hardware that isn't going to work with this version of Windows or is there something that I need to change within Windows?

Joe

 

[scubasteve]

I have the exact same drive on one of my PCs.

The install went fine for me...and then the DVD was fine for both reading and writing on 64 bit Win 7 Pro after the install. What did not work, however, was anything to do with CD compatibility. I could not burn CDs with any software package. None of them recognized the disk...and the drive locked up for some time while trying to access the disk.

How I fixed it:

• Downloaded updated firmware version HS0EN: http://www.liteonit.com/DOWNLOADS/ODD/SHM-165H6S/firmware/HS0EN.exe
• Installed
• Rebooted

...and life was good.

Is that the same firmware patch that you applied? Did you reboot?

My drive:

 

[Turbojoe]

I have the exact same drive.

The install went fine for me...and then the DVD was fine for both reading and writing on 64 bit Win 7 Pro after the install. What did not work, however, was anything to do with CD compatibility. I could not burn CDs with any software.

How I fixed it:

• Downloaded updated firmware version HS0EN: http://www.liteonit.com/DOWNLOADS/ODD/SHM-165H6S/firmware/HS0EN.exe
• Installed
• Rebooted

...and life was good.

Is that the same firmware patch that you applied? Did you reboot?

My drive:

Yep. That's the same firmware patch I used. Rebooted too. Still no joy. Strange that the drive works fine under XP but not 7.

Joe

 

[scubasteve]

What version of Win 7? Pro/Home? 32/64 bit?

Since it's a fast low-risk operation, I suggest reinstalling the drive firmware again and rebooting...because it works like a champ for me now...at least on 64 bit Pro. If that doesn't work, I would check to see if there is an updated BIOS for your system/motherboard.

Good luck...and sorry I couldn't help more.

 

[Hemified]

I had the same problem today , its was a windows 7 regedit problem quote :
older post but here


- Quote: Originally Posted by mSeliga
I found this on a website when my bluray drive stopped working. Go to this registry address in RegEdit and delete a something on the right called "Upper ____" and "Lower ___" I don't remember exactly, but after i deleted them, i was golden.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

EDIT

It's called "UpperFilters" and "LowerFilters"



I personally only saw the LowerFilters and removed them , works fine now .



link : http://www.sevenforums.com/drivers/1885-windows-7-optical-drive-issues.html

hope this helps ..

 

[Kipper]

Wonder if you are referring to Upper and Lower filters; if so you can instal ImgBurn and find out what filters are showing

 

[Turbojoe]

Windows 7 Home Premium. I've got an older mobo. I checked the ABIT site and the board isn't even listed there anymore. Buying a new system just to support this OS isn't going to happen. If that's the case then going back to XP will be cheaper.

Joe

 

[Hemified]

I guess I can try to burn something, I will get back with results

 

[Turbojoe]

I just checked the registry address listed above and there is nothing about filters anywhere in mine.

Joe

 

[Kipper]

Install ImgBurn, its free.

Under tools click on Filter Driver Load Order and look for which upper and lower filters are installed,

Take a screen shot of what you see there and post it here. Maybe we can figure out which filters are causing the problems

 

[Turbojoe]

Here is what IMG Burn shows:

===============================================
Filter Driver Load Order - ImgBurn v2.5.0.0
===============================================

Upper Device Filter: [None Found]
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: [None Found]
Lower Device Filter: [None Found]

Joe

 

[Hemified]

Well i'm sure this doesn't help you Joe , but mines still burns after removing the lower filters

 

[Turbojoe]

I wonder if I'd still have the same problems if I went to a USB DVD?

Joe

 

[ronty]

mission critical

It's a good job it is'nt mission critical. I have 4 systems using my equipment at this moment and three of the can use my CD player. When I installed windows 7 it too could see and use it. What went wrong? After an update it stopped working. Come on Microsoft you can do better than this!!

 

[scubasteve]

I am really surprised that a large manufacturer doesn't support motherboards with BIOS updates for at least 4 or 5 years. Did you try changing the Motherboard drop-down list box on this page to a different socket?

Universal abit > Motherboard, Digital Speakers, iDome, AirPace, Multimedia

The list displayed by default is just for socket "LGA775", but the list updates (very slowly) when you change the Motherboard value to a different socket type.

BTW, 32 bit or 64 bit home premium?

 

[Turbojoe]

My mobo box and docs say socket 462. On the website it's called socket A. WTH! Anyway the latest socket A bios is from 6-13-2005 and my board already has that.

I'm using 32bit Windows 7 Home Premium.

This sucks. The drive reads and burns cd's just fine. It does cd's and dvd's fine in another computer. Both hard drives work fine. My USB external drive works fine. Windows 7 just seems to have decided I don't need to use dvd's anymore.

Joe

 

[scubasteve]

Hmmm...that throws me. I had suspected that you had jumped to 64 bit. Thus, I am lining up with the folks who suspect an OS software issue...but a four year-old MBoard BIOS is also suspect.

The firmware flash fixed me right up...but I also made sure that I reflashed my MBoard BIOS before going to 7...and it was a fairly recent BIOS (within the last year or so).

Do you have access to another IDE-based optical drive? Would be interesting to see if it worked...or was also causing issues. If that works, it's a cheap fix to keep your Windows 7 goodness. $30 (US) gets you quite a few choices:

Newegg.com - Computer Hardware,CD / DVD Burners & Media,CD / DVD Burners


If it doesn't work, that is also interesting.

Sorry that I couldn't be more help.

 

[Turbojoe]

I have an old DVD rom but not another burner. The system and burner worked fine with XP, Vista and even Ubuntu with no issues. I've updated the DVD firmware and that didn't help. It have to believe it's something to do with the new OS. I can deal with the graphics hit and the sound card not being supported but if I can't get the DVD working it's the last straw. I'll be dumping this OS and going back to XP. I'm not going spend hundreds of dollars building an all new system to support a $49.95 OS. (I got in on the pre-order deal). After using Windows 7 for the last few weeks I just don't see what all the hoopla is about anyway........

Joe