no sound or mic

[bliss321]

ok I got this comp about a month ago from a brothers friend. now my problem is there is no sound and I cant use a mic. I go into my recording devices and it says that there Currently Unavailable. so im not really sure what can be wrong. I know he deleted a lot of stuff off of It that he shouldn't I had to install a lot of drivers but not sure about sound. and it has a front and back ports for sound and mic. he bought the computer from ibuypower about a year ago.

any help would be greatly appreciated and attached SF tool files

 

[fireberd]

If you only have "High Definition Audio Device" for the PC sound, that is a very likely problem. That is the basic function Windows installed sound driver and it doesn't always work or work properly. You need the correct sound driver, from the PC vendor as a start. Check the ibuypower site for your specific model.

 

[bliss321]

I don't know if im just stupid or what but I cant find anything on this and not that computer smart so not sure what sound driver I need at all....... looked around for the one I have and cant find anything on it

 

[fireberd]

The PC should have a model number on it. Post that and I'll look for the correct sound driver.

 

[bliss321]

Model NO. 8E-GANL1-UGB S/N C10460010516

 

[bliss321]

their is also another one. say: iBUYPOWER I-series 301,at the top, then their is a bar code in middle, at bottom is another SN: 1F85-514C-C73F-2BD6-7

 

[fireberd]

The only thing their download shows is Creative (SoundBlaster). Does it have a separate sound card? (The I/O for the sound card would be in the expansion area below the video card).

The I-301 is an "older" model and they don't have any info on that one on their site. Very poor site for support.

 

[bliss321]

Ya that's what I was saying on their support sucks and cant call them tell Monday. but no the sound is on the motherboard. no other sound card

 

[fireberd]

Is there anything on the motherboard to indicate who made it and the model number? May be able to find out what sound is on the motherboard. e.g. if its RealTek, there is a RealTek site with downloads.

Download and run Speccy, it may show the motherboard info.

http://www.piriform.com/speccy

 

[bliss321]

Operating System
Windows 7 Home Premium 64-bit SP1
CPU
AMD Athlon II X2 250 31 °C
Regor 45nm Technology
RAM
4.00GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
Motherboard
ASUSTeK Computer INC. M4N68T-M-V2 (AM3) 40 °C
Graphics
LCM-22w3 (1440x900@75Hz)
1024MB ATI Radeon HD 5570 (ATI AIB) 47 °C
Hard Drives
466GB Western Digital WDC WD50 00AAKS-00UU3 SCSI Disk Device (SATA) 35 °C
Optical Drives
Optiarc DVD RW AD-7260S SCSI CdRom Device
Audio
Creative Audigy Audio Processor (WDM)

that's everything it showed

 

[bliss321]

oh and I do have a sound card pluged in right now. got one from a old computer but there is something wrong with it so trying to figure out the motherboard sound

 

[fireberd]

The motherboard has VIA sound. Remove the SoundBlaster as it will only cause conflicts.

Install the VIA driver from ASUS and see if this helps.
M4N68T-M V2 - Motherboards - ASUS