Solved No Sounds/Creative Labs X-Fi....Again

twistedvincent

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I had to do a reinstall/image restore and suddenly I have no sound when using my Creative X-Fi card. I tried driver updates, cleaning out ALL of my creative drivers then reinstalling them, and the 2.5 support pack I read about in another thread and nothing's worked. I running Windows X64, any ideas??
 

My Computer My Computer

At a glance

Windows 7Intel Core i7 860 @ 2.808GBATI Radeon HD 5770
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway FX6840
OS
Windows 7
CPU
Intel Core i7 860 @ 2.80
Motherboard
Gateway FX6840
Memory
8GB
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Creative XB - X-FI
Monitor(s) Displays
26in Samsung Syncmaster 2693
Screen Resolution
1920x1280
Hard Drives
Seagate ST310000528AS
Hitachi HDS721010CLA332
Hitachi HDS721010CLA332
Fantom Greendrive 500Gb External
Mouse
Logitech MX Performance
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7.1mg download
Did you install any motherboard chipset drivers? If not give that a try and then the sound card drivers.
 

My Computer My Computer

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Windows 10 64 bitIntel i7 6700K16GB Corsair DominatorIntel CPU Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
I ran Speccy to get my motherboard information and it said I have an Asus Aspire M5910 -Intel revision 11, but on the Asus site it says Intel chipset version 9 so I'm a bit confused.
 

My Computer My Computer

At a glance

Windows 7Intel Core i7 860 @ 2.808GBATI Radeon HD 5770
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway FX6840
OS
Windows 7
CPU
Intel Core i7 860 @ 2.80
Motherboard
Gateway FX6840
Memory
8GB
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Creative XB - X-FI
Monitor(s) Displays
26in Samsung Syncmaster 2693
Screen Resolution
1920x1280
Hard Drives
Seagate ST310000528AS
Hitachi HDS721010CLA332
Hitachi HDS721010CLA332
Fantom Greendrive 500Gb External
Mouse
Logitech MX Performance
Internet Speed
7.1mg download
Those may be two different items.
One of the prime things the chipset drivers do is define (identify) all the devices on the motherboard. On many systems the chipset drivers must be installed BEFORE the sound drivers.

Also, since you are using a separate sound card, make sure you Integrated (on the motherboard audio - if you have it) is disabled in the BIOS so it does not conflict with the SoundBlaster.

It may not be this, but its a good place to start.
 

My Computer My Computer

At a glance

Windows 10 64 bitIntel i7 6700K16GB Corsair DominatorIntel CPU Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
I just said screw it and bought an Asus Xonar DG sound and it's not working either. I've checked all the usual stuff, mute connections, device manager and can see a problem. My onboard sound works if it's enabled, but the card won't work. I called asus and the guy(who didn't seem very bright suggested that it might not be compatible with my ACER board, but I can't find any info regarding that. I doesn't seem like that would be the case especially seeing that the creative card didn't work either. Everything was fine before the image backup soundwise so I don't think the PCI port went bad.

So....not I REALLY don't know what to think.
 

My Computer My Computer

At a glance

Windows 7Intel Core i7 860 @ 2.808GBATI Radeon HD 5770
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway FX6840
OS
Windows 7
CPU
Intel Core i7 860 @ 2.80
Motherboard
Gateway FX6840
Memory
8GB
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Creative XB - X-FI
Monitor(s) Displays
26in Samsung Syncmaster 2693
Screen Resolution
1920x1280
Hard Drives
Seagate ST310000528AS
Hitachi HDS721010CLA332
Hitachi HDS721010CLA332
Fantom Greendrive 500Gb External
Mouse
Logitech MX Performance
Internet Speed
7.1mg download
What does the Device Manager show for the sound card? An error code or "working properly"?

I've seen several posts of problems with that ASUS Xonar sound card so I'm not sure about them. I think they use a C-Media chipset/driver the same as my HT Omega Striker 7.1 PCI Sound Card.
 

My Computer My Computer

At a glance

Windows 10 64 bitIntel i7 6700K16GB Corsair DominatorIntel CPU Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
I was having too many problems from the backup so I just did a clean install with the Asus card and everything's going smoothly. Thank for the help with creative though.
 

My Computer My Computer

At a glance

Windows 7Intel Core i7 860 @ 2.808GBATI Radeon HD 5770
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway FX6840
OS
Windows 7
CPU
Intel Core i7 860 @ 2.80
Motherboard
Gateway FX6840
Memory
8GB
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Creative XB - X-FI
Monitor(s) Displays
26in Samsung Syncmaster 2693
Screen Resolution
1920x1280
Hard Drives
Seagate ST310000528AS
Hitachi HDS721010CLA332
Hitachi HDS721010CLA332
Fantom Greendrive 500Gb External
Mouse
Logitech MX Performance
Internet Speed
7.1mg download
That worked, but was something I would have only done as a "last resort".
 

My Computer My Computer

At a glance

Windows 10 64 bitIntel i7 6700K16GB Corsair DominatorIntel CPU Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
I just looked at the big picture. The fact of the matter is I've had consistent problems with creative drivers since vista. I just got tired of the hassle of wondering if my drivers would work if/when I did a clean install or image restore. I like the fact that I installed and set up the asus drivers in about 2 minutes with no issues at all.
 

My Computer My Computer

At a glance

Windows 7Intel Core i7 860 @ 2.808GBATI Radeon HD 5770
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway FX6840
OS
Windows 7
CPU
Intel Core i7 860 @ 2.80
Motherboard
Gateway FX6840
Memory
8GB
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Creative XB - X-FI
Monitor(s) Displays
26in Samsung Syncmaster 2693
Screen Resolution
1920x1280
Hard Drives
Seagate ST310000528AS
Hitachi HDS721010CLA332
Hitachi HDS721010CLA332
Fantom Greendrive 500Gb External
Mouse
Logitech MX Performance
Internet Speed
7.1mg download
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