No Tech Support for Windows 7?

[lostsoul62]

I bought Windows 7 from Amazon.com and when I called up Microsoft for support they told me that they don't support open windows 7 what ever that means. So I paid the same price but no support because I didn't buy it from Microsoft. I'm just confused. Can someone explain this to me or was the tech person just full of crap?

 

[gregrocker]

Yes, MS supports any retail copy with the best funded Tech Support in the business.

I also bought Amazon (for the free shipping) pre-order Upgrade and have gotten MS support already.

They are required by policy to troubleshoot to completion any issue, even elevating to a research team that communicates with the developer teams, as long as customer is cooperative.

As with any tech support you may get a bad agent or someone having a bad day. I always politely hang up and call back.

In the past by being appreciative and eager to learn, I have gotten a full education in clean reinstalls w/o bloatware, virus hunting, optimization, etc. - worth far more than the price of the product.

 

[rajinisback09]

Hi LostSoul,
When they said "open windows 7" I think they are referring to "Open License Agreement". Either way I assume MS has to support it?!?!? Call back and see what they say.
Raj

 

[Bearlout]

what version of win 7 did you buy ???
I hope not the OEM version......
if so then no tech support form Microsoft