no text on shortcuts win7

[bfd1972]

lost all text on short cuts and right click doesn't work on desktop. happen after opening a email my mistake.
start button doesn't work either. all text in control panel is gone. safe mode works. pls help

 

[computergeekguy]

Sounds like a virus to me.

Download and run Malwarebytes in safe mode.
Malwarebytes : Thank you for download Malwarebytes Anti-Malware

If it comes back positive for viruses please tell me what they are.

It sounds like a virus i personally have had were it hid all my desktop icons. But this sounds a little different.


Hope this helps

P.s. Welcome to Seven Forums!
And don't worry to much. I have delt with many viruses and there are very few viruses the people at Seven Forums and I couldn't help you get rid of.

 

[bfd1972]

have ran every program i could find and nothing worked.no text on shortcuts.i can open shortcuts but no text inside root directory just folder.no text in control panel.start button doesn't work and right button on mouse
doesn't work. everything works in safe mode
got it thanks to bleeping computers tdsskiller

 

[computergeekguy]

Did you run malwarebytes in safe mode? Did you update it with the latest definitions?

Did malwarebytes not find anything? Did it fail to run?

Since this happened after you looked at an e-mail i am almost sure it is related to a virus.

I have had viruses were after i removed the virus i had to undo the damage they did. If i know what virus it is i can look it up and try to resolve the problem.

If the virus scanner option doesn't work we would be looking at a system restore to a previous date.

 

[bfd1972]

got it thanks to bleeping computers

 

[jadinolf]

got it thanks to bleeping computers

How about explaining what you did to fix it.

Inquiring minds, y'know.