Solved No titles or letters on desktop on bootup

[ciscokid8]

Hello,
It appears i have a virus that will allow icons but no titles or letters.
i try to get on line but i cannot see what im typing.
I hit con/alt/del to check what is running but it changes screens to a blank box and asks for the password all over again.
im not too computer savvy so any suggestions will be appreciated

 

[Golden]

Can you boot into Safe Mode?
http://www.sevenforums.com/tutorials/69585-safe-mode.html

 

[ciscokid8]

i think so

 

[ciscokid8]

yes it did.
the desktop has icons with no title/words

i can open up a web browser but no matter what address i type in, its not found

there is a window that pops up and reads Diagnostic tools in use in safe mode. i click on recovery but the page has a few icons/pics and no text at all

i click on control panel and there are a few icons but no text/letters

a window popped up and read "waiting for snapins"

command promt works

 

[Golden]

Open the command prompt, and try this command please:

sfc /scannow

 

[Kaktussoft]

command prompt works? So that shows letters? Try to type something there

Try this http://www.sevenforums.com/tutorials/700-system-restore.html so restore to a date prior to having problems. Best done from recovery environment
Using your retail Windows 7 installation disc or System Repair Disc, boot to the System Recovery Options screen. If not available do it from safe mode

 

[ciscokid8]

OK,

I typed in: sfc /scannow

after scanning, the screen reads Verification 100%
Windows Resource Protection found the corrupt file but was unable to fix some of them.
Details are included in the CBS.Log winir\Logs\CBS\CBS.log

 

[Kaktussoft]

OK,

I typed in: sfc /scannow

after scanning, the screen reads Verification 100%
Windows Resource Protection found the corrupt file but was unable to fix some of them.
Details are included in the CBS.Log winir\Logs\CBS\CBS.log

post file \windows\Logs\CBS\CBS.log

 

[ciscokid8]

ok i typed that in and it reads:

'post' is not a recognized as an internal or external command

 

[Kaktussoft]

ok i typed that in and it reads:

'post' is not a recognized as an internal or external command

ROFL

I meant post that file as an attachment to your answer

 

[ciscokid8]

ok so i hope im doin g this right. i typed in:

\windows\logs\CBS\CBS.log

my reply read Access is denied

 

[ciscokid8]

ok i think this is what you mean. sorry i really am new to this trouble shooting.

i entered:
\windows\logs\CBS\CBS.log

reply:
Access is denied

 

[Kaktussoft]

ok i think this is what you mean. sorry i really am new to this trouble shooting.

i entered:
\windows\logs\CBS\CBS.log

reply:
Access is denied

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[ciscokid8]

 

[ciscokid8]

Is this what you are looking for?

Does any one have a suggestion?

 

[Kaktussoft]

I wanna see what the contents is of C:\windows\logs\CBS\CBS.log!!!
Get someone that understands what I asked you to do!

 

[ciscokid8]

im sorry but i dont have anyone to turn to that knows what they are doing. If i did then i wouldnt be bothering you for help i just moved to a new town and really dont know of anyone here.

if you are asking for me to go tot he start menu for the log then I cant. i click on the start menu and the only thing that pops up is a small box that is empty pops up.

 

[Slartybart]

Oh my.....

KaKtus was asking you to attach the CBS.log to a post.

you'll have to copy the CBS.log to one of your folders first.

in an elevated command prompt (right click command prompt -> run as administrator) type:
cd %userprofile%\downloads
copy C:\windows\logs\cbs\cbs.log
exit

then
Create a new post here on the forum, click on the paper clip on the post menu, browse to %userprofile%\downloads and select cbs.log
upload
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