Not BSOD, but random crashes (Browsers(flash) the culprit?)

falseking

New member
Local time
10:55 PM
Messages
3
Hello everyone

im having an issue which i cant solve for quite some time,

my laptop will crash every now and then and it usually happened more than 3 times per day.
it is not an overheating issue as i had replace the thermal paste and clean the fans as well as the air duct, both fans are working properly.

i have tested my RAM using memtest86, however no errors were shown after 5-6 hours which i managed to pass 5-6 passes.

i noticed my laptop will crash whenever i watched a video (VLC with MKV or MP4 format) or i opened browsers(firefox and chrome) for quite some time. i noticed when my laptop crashed, usually i have a tab or currently playing youtube videos
my laptop is RARELY crash when i played games such as DOTA2 or Diablo3, it happened every now and then, but the ratio of my laptop crashing while playing games compared to watching video or steeaming youtube can be 1:10

there is no dump file created as it is not BSOD, my laptop just crashed and didnt restart, i need to boot it up manually as if someone just unplugged my cable from the wall.

i'm willing to do any test suggested, currently im doing Prime95 CPU Stress Test, but still no errors after 2 hours, im planning to keep it stressed until 6 hours or more.

please help me in this matter, thanks!
 

My Computer My Computer

At a glance

Windows 7 Professional 64bitCore I7 Q820 @1.73GHZ4GB DDR3Nvidia GTX 460M
Computer type
Laptop
Computer Manufacturer/Model Number
Sager Np8690/ Clevo W86CU
OS
Windows 7 Professional 64bit
CPU
Core I7 Q820 @1.73GHZ
Memory
4GB DDR3
Graphics Card(s)
Nvidia GTX 460M
Antivirus
free AVAST
Browser
Chrome
*bump*
hello anyone??
 

My Computer My Computer

At a glance

Windows 7 Professional 64bitCore I7 Q820 @1.73GHZ4GB DDR3Nvidia GTX 460M
Computer type
Laptop
Computer Manufacturer/Model Number
Sager Np8690/ Clevo W86CU
OS
Windows 7 Professional 64bit
CPU
Core I7 Q820 @1.73GHZ
Memory
4GB DDR3
Graphics Card(s)
Nvidia GTX 460M
Antivirus
free AVAST
Browser
Chrome
Tried updating gfx drivers at all?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
yeah, just now i updated my graphic card to the latest one, 331.40 (Beta) Release date 30/9/2013. Still crashing
if you wanna ask me about other drivers, yes i've updated 90% my drivers to current one using Slimdrivers and Drivermax.
some of it i choose not to install such as HID mouse compliant driver which rendered my mice useless, so i stick with the previous driver.

i've done the CPU Prime95 Stress Test for more that 5hours without any Errors message shown. I've noticed if i left my laptop idle without opening any applications, it is rare for a crash to happen, it must be incompatibility issues in software or hardware somewhere. But i dont know what it is.

i've formatted my laptop and the issue still happened, im lost. for your information, sometimes the laptop crash beforei can see the windows Flag, but if i boot it again, i can enter windows without any problems. any ideas?
 

My Computer My Computer

At a glance

Windows 7 Professional 64bitCore I7 Q820 @1.73GHZ4GB DDR3Nvidia GTX 460M
Computer type
Laptop
Computer Manufacturer/Model Number
Sager Np8690/ Clevo W86CU
OS
Windows 7 Professional 64bit
CPU
Core I7 Q820 @1.73GHZ
Memory
4GB DDR3
Graphics Card(s)
Nvidia GTX 460M
Antivirus
free AVAST
Browser
Chrome
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