not genuine windows issue

[mthollyspie]

feb 10 2015 844 am I re quested a password change from Microsoft because of 
failing memory  I was granted this request and ever sice have had numerous 
instances of crashes, not running genuine windows etc etc

 
I put up with it until june 3 2015 and called Microsoft support and spoke 
with Charles  ater allowing him access to review my computer he advised yes 
Microsoft issued a piracy alert on my windows 7 premium but it would cost me 100 
dollars to get rid of it  I am now 71 yrs not very computer litere but 
learning and have contined with this problem until now it is becoming 
unbearable

 
my wife has helped me download your MGADiag.exe file and it is in my 
documents. I will try to copy and paste per your 
instructions      Diagnostic Report 
(1.9.0027.0):
-----------------------------------------
Windows Validation 
Data-->

 
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows 
Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: 
ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 
00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: 
OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: 
{08E9A4B1-7479-4406-80F0-70FCF51A131F}(1)
Is Admin: Yes
TestCab: 
0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
0x80070002
Product Name: Windows 7 Home Premium
Architecture: 
0x00000009
Build lab: 7601.win7sp1_gdr.150928-1507
TTS Error: 

Validation Diagnostic: 
Resolution Status: N/A

 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002

 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe 
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 
0x80070002

 
OGA Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

 
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and 
Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr 
= 0x80070002
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE; Win32)
Default Browser: C:\Program Files 
(x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: 
Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls 
and plug-ins: Allowed
Initialize and script ActiveX controls not marked as 
safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed

 
File Scan Data-->

 
Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{08E9A4B1-7479-4406-80F0-70FCF51A131F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2796882250-677299055-3329080932</SID><SYSTEM><Manufacturer>Gateway        
</Manufacturer><Model>NV53                           
</Model></SYSTEM><BIOS><Manufacturer>Phoenix 
Technologies 
LTD</Manufacturer><Version>V1.04          
</Version><SMBIOSVersion major="2" 
minor="6"/><Date>20091022000000.000000+000</Date></BIOS><HWID>79A93A07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain 
Standard 
Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product 
GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft 
Office Home and Student 
2007</Name><Ver>12</Ver><Val>4A32376056345B0</Val><Hash>ZnbTxdqlwIJHs8RIOWWOLPbtrAA=</Hash><Pid>81602-OEM-6872813-19812</Pid><PidType>4</PidType></Product></Products><Applications><App 
Id="16" Version="12" Result="100"/><App Id="18" Version="12" 
Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" 
Version="12" 
Result="100"/></Applications></Office></Software></GenuineResults>  


 
Spsys.log Content: 0x80070002

 
Licensing Data-->
Software licensing service version: 
6.1.7601.17514

 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating 
System - Windows(R) 7, OEM_SLP channel
Activation ID: 
d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 
55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 
00359-00178-926-800006-02-1033-7601.0000-1922015
Installation ID: 
003415976526943101835421686434870621459896961220319686
Processor Certificate 
URL: [url=http://go.microsoft.com/fwlink/?LinkID=88338]SpcService Web Service[/url]
Machine 
Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88339]RacService Web Service[/url]
Use 
License URL: [url=http://go.microsoft.com/fwlink/?LinkID=88341]UseLicenseService Web Service[/url]
Product 
Key Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88340]PkcService Web Service[/url]
Partial 
Product Key: 7QJB7
License Status: Notification
Notification Reason: 
0xC004F063.
Remaining Windows rearm count: 2
Trusted time: 11/8/2015 
11:49:57 AM

 
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: 
N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 11:6:2015 
10:30
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: 
Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered 
File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

 

HWID Data-->
HWID Hash Current: 
LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GGSuVja7pTuMCaJ6kUy9qx/DowYeQ==

 
OEM Activation 1.0 Data-->
N/A

 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker 
version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 

  ACPI Table Name OEMID Value OEMTableID Value
  
APIC   PTLTD     APIC  
  
FACP   AMD     ANT     

  HPET   PTLTD   HPETTBL 
  
MCFG   PTLTD     MCFG  
  
SLIC   ACRSYS  ACRPRDCT
  
SSDT   AMD     POWERNOW

 

[paul1149]

Does your machine have a factory recovery partition that you can use to restore the installation?

 

[mthollyspie]

? Not quite sure of your question I have used a restore function in the past but it only gave me a few days to pick from is this the same as your question ps sorry for the delay in this as I am still learning the format of this website

 

[NoelDP]

To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[paul1149]

Noel will steer you right on activation. It sounds like you did a reinstall, but not OEM, otherwise it would have been pre-activated. Computers usually have a factory restore function that will take the machine back to the way it was from the store, and it will already be activated. If the machine is due for a refresh, this would take care of both problems. Gateway (Acer) usually has an "eRecovery" program installed that does this.

 

[mthollyspie]

hi, again sorry for the delay but this time its due to my machine doing a complete crash! after sending my last message i shut down as normal going to start then clicking shutdown. several hours later i attempted to restart and nothing. both the battery and external power source lights were on ok. i pulled the ex power source and removed the battery and waited for sveral hours to restart----nothing except again the power lights came on but just back screen, no access to anything including my desktop, etc. might anyone have an idea as to what is happening? i don't have a clue. is my machine toast or is there hope? I wish to thank NoelDP and Paul1149 for their timely assistance but at this moment i am w/o a machine.

 

[paul1149]

You should start a separate thread on that. I would pull all power sources, then press the On button for 20 secs. Release for 10, press again for 5. If that doesn't work take out as many components as possible. Use only one stick of RAM, then try a dif. stick in a dif. slot. I had this happen just three days ago, on a gateway as well.