Notifications that new mail has arrived but no mail is there

[Gozoman]

I keep getting notifications that new mail has arrived but no mail is there. I have 5 seperate email accounts in Live Mail and this has been happening for weeks now to the point where it's driving me nuts. Can someone explain why this should be happening?

I'm using Windows 7 Home Premium and Live Mail Version 2011 (Build 15.4.3555.0308)

The small pop up window from the taskbar shows the mail icon with a yellow envelope in front and when I hover over it it says 'You have new email.'

 

[Golden]

Hi,

Have you checked to see that the mail isn't ending up in a "Junk" or "Spam" folder?

Regards,
Golden

 

[Gozoman]

Yep, checked all the folders and there is nothing there.

 

[DavidE]

In Options > Safety Options see if you have "Permanently delete suspected junk....." checked.
Maybe junk mail is getting delivered and deleted?

 

[Gozoman]

That could be I suppose. Pity it wouldn't just delete it quietly!

 

[DavidE]

If you have that option checked, my guess is that's what causing your "false notifications".
If you want to be sure that is the problem, you can temporarily disable the "Permanently delete option", to see if you do get a new email (junk or not) whenever you get a notification.
If you want to send yourself Junk mail to test this theory quicker, let me know...that is possible if you are willing to make some WLM configuration changes and spend some time testing.

Hope this helps,
David

 

[Gozoman]

How do you temporarily disable the "Permanently delete option," as I can't see that in options?

 

[DavidE]

Here's some screen shots showing how i get there for this setting.

 

[Gozoman]

Thanks for that. I have did that already so I will see what happens. I was looking there but in the mail. Didn't think of looking in the safety options!

 

[DavidE]

You're welcome!
If you had it checked and unchecked it, hopefully that will explain why you have the notification issue.
I can't disagree that it would be nice to not get notified for deleted messages, but......

 

[Gozoman]

Yeah maybe that's something they need to look at. If you are deleting messages that you definitely don't want you don't need to be hearing that mail has arrived!