ntoskrnl.exe BSOD

[Zach1928]

I've been using my laptop all day perfectly fine, closed the lid and set it aside for a few hours and it came back saying it recovered from a crash. I checked with Bluescreenview and it was a driver power state failure linked to ntoskrnl.exe. Beyond that I'm clueless, so any help is appreciated :huh:

 

[Northernsoul55]

Hi,

Please reconfigure windows to collect the correct info
You want small memory dumps - "MiniDumps"

:ar:http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

And here are the instructions for posting:

:ar: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

   Tip

Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK

Cheers

Dave

 

[Zach1928]

Ok I ran and attached the SF scan results and configured windows to create minidumps rather than kernel dumps

 

[Northernsoul55]

Hi, thanks for the info.

Your logs show a driver is causing an inconsistent power state:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
[COLOR=red]BugCheck 9F[/COLOR], {3, fffffa8005ecbe40, fffff800049733d8, fffffa8006466c60}
Probably caused by : ACPI.sys
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
[COLOR=red]DRIVER_POWER_STATE_FAILURE (9f)[/COLOR]

0: kd> !devobj fffffa8005ecbe40
Device object (fffffa8005ecbe40) is for:
 Cannot read info offset from nt!ObpInfoMaskToOffset
 \Driver\ACPI DriverObject fffffa8005463af0
Current Irp 00000000 RefCount 1 Type 00000032 Flags 00003040
DevExt fffffa800547d7d0 DevObjExt fffffa8005ecbf90 DevNode fffffa8005ecd010 
ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
Characteristics (0x00000080)  FILE_AUTOGENERATED_DEVICE_NAME
AttachedDevice (Upper) fffffa800889c9f0 \Driver\[COLOR=red]i8042prt[/COLOR]

The i8042prt.sys is a system function driver found in Windows for PS/2-style keyboard and mouse devices.
In your case it is related to your Synaptics PS/2 Port Touchpad, which is failing:

Faulting Driver: [COLOR=red]SynTP.sys[/COLOR]
Refers to: Synaptic Touch Pad Driver

Download and Update to latest version: :ar: Drivers | Synaptics

Also your graphics driver is causing issues:

Faulting Driver: [COLOR=red]nvlddmkm.sys[/COLOR]
Refers to: Geforce GT 540M Nvidia Graphics Driver

Looks like you have recently updated your graphics driver: nvlddmkm.sys Fri Jun 21 10:06:16 2013

Download and update to the 314.22 stable driver: :ar: Drivers | GeForce

Post back any progress.

cheers
Dave

 

[Zach1928]

I just updated the synaptics drivers which were mighty old, but the video drivers are current so I'll give it a few days and see if it crashes again and go from there. Appreciate your help!

 

[Northernsoul55]

No problem.

The Nvidia driver you have installed is known to be buggy and has cause many crashes
and game issues with users lately, so I suspect you may crash again.

 

[Zach1928]

Then as far as installing the previous driver version, would I just Install it like normal or is there something special to do Since its not really upgrading?

 

[Northernsoul55]

To Downgrade your driver :


1. Download and install :ar: Driver Fusion.
2. Reboot the computer in :ar: Advanced Boot Options, safe mode.
3. Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
4. If it says the free version of Driver Fusion cannot remove all the elements, stop there and follow:
:ar: Drivers - Clean Left over Files after Uninstalling
5. Boot normally now. Then install the :ar: 314.22 driver. Reboot.

cheers

Dave

 

[Zach1928]

Heeeeellllllppppp

 

[Northernsoul55]

Hi,

Looks like its your Synaptic PS/2 touchpad driver again causing issues.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, fffffa8005ebba00, fffff80000b9c3d8, fffffa800b2f8640}
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
Probably caused by : [COLOR=red]SynTP.sys[/COLOR]
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)

As you have updated the driver and it is crashing again, try the driver from Dell:

Under "Input - Driver" (Halfway down page) Version 15.2.6.0

Website: :ar: ftp://ftp.dell.com/Pages/Drivers/xps-l502x.html

Also run SFC to check the integrity of all Windows 7 system files:

• Click on Start > Type in search cmd
  Right-click cmd after results are displayed and Run as Administrator
  Type SFC /scannow at the prompt
  (Note: There is a space between SFC and /scannow)

:ar: SFC Tutorial

   Note

Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.

Free the startup:

Click on the Start button.
Type “msconfig"(without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Click the "Services" tab, click the "Hide All Microsoft Services" box, then click Disable All.
Click OK, then restart the computer.

cheers

Dave