Nvidia GeForce GT 610 HDMI Audio Issue

[jFlat]

Ok so this is driving me mad. I'm trying to get the audio to work on my GeForce card to my TV via HDMI (This is the only monitor that I own). I am currently at a loss. I have already contacted Nvidia Tech Suport (Transcript) with no luck. I also did both a general google search with no luck as well as a Google Search of this SevenForums, again with no luck. Below is a screen shot of the Playback tab of the Windows Sound settings and Nvidia Control Pannel . I would like to avoid contacting eMachine/Gateway customer support due to the fact that the last time I attempted to get support from them they wanted me to pay for "Premium Support" since this is an "archaic computer".

Thank you in advance,

jFlat

 

[fireberd]

I can't find out whether this has the audio chip built on the video card or if this uses audio via an S/PDIF connection to the motherboard.

In any case, check the Device Manager and see what is listed under Sound.

I assume you have installed the latest NVIDIA driver. You can also try uninstalling the video card (but NOT the drivers) in the Device Manager then restart the PC and when Windows starts it will detect and reinstall it. If there is any Windows corruptions that will fix it. You can also try reseating the card (with the PC Powered off when you do that).

 

[jFlat]

fireberd,

I'm 99.9% sure that its an on-board chip and does not make use of one on-board the motherboard via a S/PDIF connection, but I have been wrong before in my life so hence the .1% chance.

In device manager under "Sound, video and game controllers" the only thing listed is Realtek AC'97 Audio.

As you had assumed, I am using the most up-to-date drivers. Originally I was using the "stable" drivers but than moved to the latest "beta" drivers as requested by Nvidia Tech Support (See above attached transcript). As suggested I removed/uninstalled the video card and rebooted the computer. Unfortunately, Windows did not automatically re-instal the device, so I rebooted a second time, again with no luck. Now I no longer see the video card listed in Device Manager and I'm not quite sure where to go from there to re-install the card. I would like to do that before reseating the card, as I highly doubt that will make a difference as 1) I just installed the card, and 2) video works flawlessly.

Thank you for your time and support,

jFlat

 

[fireberd]

Since you reseated and its not coming up right, check to make sure its fully and correctly seated. And, try another reseat.

 

[jFlat]

I'm still having no luck. I've tried reseating reseating the card and that made no difference. Than I completely uninstalled the card and drivers, than booted the system and remote connected into it. From there I shut the system back down, installed the card, brought the system back up than reinstalled drivers. Still no dice. Video works great... just no audio

 

[jFlat]

Update: I just ran Microsoft Fix it for "Hardware and Devices" and "Audio Playback", neither of which helped.

Update 2: I just hooked up a pair of chepo Cyber Acoustics speakers to both the front and back onboard audio jacks and I found that I am getting no sound from there either despite that Windows shows Realtek AC'97 Audio to be properly installed.

 

[fireberd]

If you have an Intel chipset, reinstall the Intel motherboard chipset drivers and see if that makes any difference.

 

[jFlat]

Chipset Type: ATI Radeon Xpress 200 (RS482)
Processor: AMD Athlon 64 3400+ / 2.2 GHz

 

[jFlat]

I just went to AMD's website and did a search for my chipset drivers and it gave me this. It didn't really look like what I needed but I gave it a go anyways. Still nothing. :-(

 

[fireberd]

I'm talking about the motherboard chipset drivers, not the video card chipset drivers.

 

[jFlat]

Sorry, I guess I'm not sure how to do that...

 

[jFlat]

This is what I did:
I went AMD Support and filled out my info:

I clicked "View Results" and it takes me to AMD Catalyst™ Display Driver. I'm not sure how else to go about trying to find the motherboard chipset drivers.

 

[fireberd]

Go to the E Machines site and the downloads for your specific model. If there is a chipset driver, download and install that. I see you have an AMD CPU and not all AMD supported motherboards have chipset drivers so there may or may not be any.

 

[jFlat]

Ok I tried that too but no dice.

eMachines Support - Downloads & Support Documents - Desktop / T Series / T6412

 

[fireberd]

Aha! E Machines only supports Windows 2000 and XP on this model. They do not support Vista or Windows 7. This puts you in a "gray area" with Windows 7 support. There may be a Windows 7 driver for the video card but with the PC not supported that could be the problem.

 

[jFlat]

Ok thank you. I will try out Widows XP and see how that goes.

 

[jFlat]

I still have not gotten this to work... Since my last post:

1) I have been able to get the onboard audio to work (Realtek AC97).
2) I have been able to disable the onboard audio in the BIOS.
3) I tried installing the Nvidia drivers in Safe Mode. This made no difference. The HD Audio was still not detected.
4) Fresh installs of XP and Windows 7. I'm fairly certain my issues are not incompatibility with Windows 7.
5) I went to the store and exchanged it for the same one to rule out a defect in the card itself.
6) Been in contact with both Galaxy & Nvidia. Galaxy is slow and not very helpful. On the other hand I <3 Nvidia. Top notch Tech Support. I just hope that I get this issue fixed. I'm guessing there is some incompatibility with the drivers and my mobo.

 

[tomdotson]

Did you get this fixed yet?

Had the same problem and had to reset the video selection in the Bios from PCI to
E-PCI. The video trying to run on a PCI address was in conflict with the Microsoft
UAA driver.


Tom

 

[sudpuzzer]

It took me awhile to figure out how to do this on my machine. I have to go into my sound settings, playback devices and actually select my TV as the audio device. I was expecting to see a GeForce device in there for audio, but there isn't. When my TV is connected to my GFX card, it comes up under displays in the Nvidia control panel, as well as under playback devices for audio. The only way to get audio to my TV is to click on the TV and click Set As Default Device. Are you certain your monitor has speakers? Perhaps it doesn't support audio via HDMI.

Edit: but it's a TV so it must support audio over hdmi. Disregard that last bit

 

[cosmicblue]

I have had this problem and fixed it.... I have a Sony TV, a HTPC with a Nvidia GT430 connected to the TV via HDMI through a Yamaha RV767 receiver.

The mobo of the HTPC is providing audio via a Realtek chipset.

When it's all hooked up and the TV is set for 'HDMI control on' in its settings I couldn't get Audio from the HTPC up the HDMI cable - I got an error message that says the 'Selected Audio stream is not supported'.

The problem is caused by the later Nvidia Geforce drivers - Release 275.33 works for definite, anything later doesn't.