Solved nvlddmkm.sys causing BSOD at start up, or BLACK SCREENS after SLEEP!!

[quovadis123]

Hi all,
I am the proud owner of two Titans, and have recently been experiencing these symptoms in win7 64 :

1. BSOD after FIRST computer start up. nvlddmkm.sys is the culprit.
Then after second reboot all is fine.

2. AFTER sleep the computer turns on but the screens are pitch black. Takes a few reboots to get everything back to normal.

Other than this, computer works perfectly.

After long research and trying about everything, we found the culprit to be Logitech webcam drivers interfere with nvlddmkm.sys.

If you are getting any of these symptoms, please uninstall Logitech webcam software.

 

[VistaKing]

Hi quovadis123 Welcome to SevenForums

Take a look at the link below .

:ar: http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

It will show you what we need uploaded to diagnose the dmp files.

 

[quovadis123]

upload from SF diagnostic tool

upload

 

[x BlueRobot]

[COLOR="Red"]BugCheck 1000007E[/COLOR], {ffffffffc0000005, 88000000, fffff88007a84068, fffff88007a838c0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+34f1c6 )

Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,

2: kd> [COLOR="SeaGreen"]lmvm nvlddmkm[/COLOR]
start             end                 module name
fffff880`05a8b000 fffff880`06536000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="red"]Fri Mar 15 01:37:00 2013[/COLOR] (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update your graphics driver to this version:

Version: 314.22
Release Date for Desktops and Notebooks : March 25th 2013
In Device Manager: 9.18.13.1422

• http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html

1. Download Driver
2. Start rb: Type: Device Manager
3. Expand Display Adapters
4. Right-Click Driver Name, Uninstall
5. Reboot
6. Run Driver Sweeper
7. Reboot
8. Install Downloaded Driver

Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Remove:

2: kd> [COLOR="SeaGreen"]lmvm avgidsdrivera [/COLOR]
start             end                 module name
fffff880`125ab000 fffff880`125d8000   avgidsdrivera T (no symbols)           
    Loaded symbol image file: avgidsdrivera.sys
    Image path: \SystemRoot\system32\DRIVERS\avgidsdrivera.sys
    Image name: avgidsdrivera.sys
    Timestamp:        [COLOR="Red"]Mon Dec 10 02:03:30 2012[/COLOR] (50C542F2)
    CheckSum:         0002DAC0
    ImageSize:        0002D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

AVG is causing problems here, and is well known cause for BSODs, remove this program using the AVG Removal Tool, and then install and run full scans with these free and proven alternatives which work with Windows 7.

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Remove:

2: kd> [COLOR="SeaGreen"]lmvm vidsflt[/COLOR]
start             end                 module name
fffff880`00f16000 fffff880`00f35000   vidsflt  T (no symbols)           
    Loaded symbol image file: vidsflt.sys
    Image path: \SystemRoot\system32\DRIVERS\vidsflt.sys
    Image name: vidsflt.sys
    Timestamp:        [COLOR="Red"]Thu Feb 14 07:04:41 2013[/COLOR] (511C8C89)
    CheckSum:         0002A634
    ImageSize:        0001F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Acronis seems to be causing some problems also, please remove this program with the removal tool if any, or use Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller (free trail version).

 

[quovadis123]

Please analyze this one
had more Blue screens today

 

[VistaKing]

Hi quovadis123

BSOD OF 5/6/13 6:11 PM and the others that happened today 5/6/13

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, 3373ab, fffff880072f2068, fffff880072f18c0}

Probably caused by :[COLOR="Red"] nvlddmkm.sys[/COLOR] ( nvlddmkm+34f1c6 )

Followup: MachineOwner

 kd> lmvm nvlddmkm
start             end                 module name
fffff880`05ac7000 fffff880`06572000   nvlddmkm T (no symbols)           
    Loaded symbol image file: [COLOR="Red"]nvlddmkm.sys[/COLOR]
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Mar 14 18:37:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update your Graphic Card driver.

 

[quovadis123]

no
we have updated these daily.
Something is causing the nvidia drivers to crash

 

[x BlueRobot]

Firstly what are the results of the requested scans? Have you removed the programs listed in my first post?

 

[quovadis123]

Help with this please!!

Getting BSOD from time to time

 

[x BlueRobot]

[COLOR="Red"]BugCheck 116[/COLOR], {fffffa8014255010, fffff880076106ac, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : [COLOR="red"]nvlddmkm.sys[/COLOR] ( nvlddmkm+9336ac )

Usual causes:  Video driver, overheating, bad video card, BIOS, Power to card

Quite simply, the graphics driver has attempted to reset itself and the graphics card, but could not meet this goal within the allocated time interval; More Information ~ Timeout Detection and Recovery.

fffff880`04ce1a48 fffff880`06340054 : 00000000`00000116 fffffa80`14255010 fffff880`076106ac ffffffff`c000009a : nt!KeBugCheckEx
fffff880`04ce1a50 fffff880`06313867 : fffff880`076106ac fffffa80`11e3b000 00000000`00000000 ffffffff`c000009a : [B]dxgkrnl!TdrBugcheckOnTimeout+0xec[/B]
fffff880`04ce1a90 fffff880`0633fe63 : 00000000`ffffd84d ffffffff`fffe7960 fffffa80`14255010 00000000`0000000f : [B]dxgkrnl!DXGADAPTER::Reset+0x2a3[/B]
fffff880`04ce1b40 fffff880`0623803d : fffffa80`12956d50 00000000`00000080 00000000`00000000 fffffa80`11e2f0f0 : [B]dxgkrnl!TdrResetFromTimeout+0x23[/B]
fffff880`04ce1bc0 fffff800`0336eede : 00000000`022a6310 fffffa80`11e5c4c0 fffffa80`0ca51040 fffffa80`11e5c4c0 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`04ce1c00 fffff800`030c1906 : fffff800`0324be80 fffffa80`11e5c4c0 fffff800`03259cc0 fffffa80`10843901 : nt!PspSystemThreadStartup+0x5a
fffff880`04ce1c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

Helpful Guides - Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums and http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

Update:

4: kd> [COLOR="SeaGreen"]lmvm nvlddmkm[/COLOR]
start             end                 module name
fffff880`06cdd000 fffff880`07788000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="red"]Fri Mar 15 01:37:00 2013[/COLOR] (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update your graphics card driver, install the latest WHQL version, using this specific method:

Version: 320.18
Release Date for Desktops and Notebooks : May 23rd 2013
In Device Manager: 9.18.13.2018

• http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html

1. Download Driver
2. Start rb: Type: Device Manager
3. Expand Display Adapters
4. Right-Click Driver Name, Uninstall
5. Reboot
6. Run Driver Sweeper
7. Reboot
8. Install Downloaded Driver

Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Overclocking -

I recommend if you are overclocking any hardware, that you reset these values within the BIOS to their default values in order to increase the stability of your system.

Graphics Card:

• http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

   Warning

Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components

Use the following program to monitor your hardware temperatures during the stress test:

• GPU-Z Video card GPU Information Utility