NZXT cases

thefabe

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I just felt compeled to share with everyone something about this company. I have purchase several cases from them. Well 1 of my Lexa cases I missplaced all the hard drive rails and the optical rails. So I contacted their customer service via email and stated that I had done this and wanted to know if I could purchase an acc. kit for it. They replied, If i would provide proof of purchase they would gladly send me the kit. I returned their email stating I couldn't find the invoice for that particular case, but I know they should have on record a couple of proof of purchases for 2 other cases I bought that 1 had a bad LED in the door which they sent and the other also had a bad LEd in the door which they sent the entire front panel for. And since I couldn't provide them with the invoice I would gladly pay for the kit. That was last Wensday. I didn't hear back from them, then today I go to the door and fedx had a package from them with a full acc kit at no charge. Now that is some kind of customer service.
 

My Computer

Computer Manufacturer/Model Number
Self Built
OS
Windows 7 ultimate 64 bit / XP Home sp3
CPU
intel Core 2 Duo E8400 3.0ghz
Motherboard
Asus P5ND bios 1401
Memory
8 gigs 1066 OCZ Fata1ty
Graphics Card(s)
EVGA GTX 580 Call of Duty Black Ops Edition
Sound Card
Creative Soundblaster Audigy 2zs
Monitor(s) Displays
Asus 24in LCD's 2MS X2
Screen Resolution
1920x1080p @60Hz
Hard Drives
WD Caviar 500 Black/ WD Caviar 200 Blue
PSU
OCZ 700W GameXtreme
Case
NZXT Apollo
Cooling
Corsair H50 CPU/120mm x3 /60mm x2 /Corsair Dominator Ram
Keyboard
Logitech Bluetooth Wireless MX5000
Mouse
Logitech Bluetooth Wireless MX1000
Internet Speed
Download 19.83 Upload 0.97
Other Info
Logitech Z2300 Speakers/ Bose Noise Cancelling Headphones/Avermedia PCI-e Hybrid TV Bravo/Epson NX415 all in one/ 4 Port Powered USB Hub/ LG 10x Bluray Burner /TSST Corp DVDRW External
I just felt compeled to share with everyone something about this company. I have purchase several cases from them. Well 1 of my Lexa cases I missplaced all the hard drive rails and the optical rails. So I contacted their customer service via email and stated that I had done this and wanted to know if I could purchase an acc. kit for it. They replied, If i would provide proof of purchase they would gladly send me the kit. I returned their email stating I couldn't find the invoice for that particular case, but I know they should have on record a couple of proof of purchases for 2 other cases I bought that 1 had a bad LED in the door which they sent and the other also had a bad LEd in the door which they sent the entire front panel for. And since I couldn't provide them with the invoice I would gladly pay for the kit. That was last Wensday. I didn't hear back from them, then today I go to the door and fedx had a package from them with a full acc kit at no charge. Now that is some kind of customer service.

Nice to know companies will do good things. Happy customers = More sales ;)
 

My Computer

Computer Manufacturer/Model Number
Custom | Whitebox
OS
Windows 7 Ultimate, OS X 10.7, Ubuntu 11.04
CPU
Intel E6750 @ 3.80GHz
Motherboard
Gigabyte GA-EP45-UD3L (Revision 1.1)
Memory
2x2GB & 2x1GB (6GB) OCZ Reaper 1066MHz @ 1080MHz
Graphics Card(s)
EVGA nVidia GTX 260 896mb (216 Core) FTW Edition
Sound Card
Realtek ALC888
Monitor(s) Displays
21" VIZIO TV
Screen Resolution
1680x1050 @ 60Hz
Hard Drives
Western Digital WD6401AALS - 640GB
Hitachi HDP725016GLA380 - 160GB
PSU
Corsair 750W
Case
NZXT Nemesis Elite
Cooling
Thermaltake SpinQ
Keyboard
Logitech Wireless S520
Mouse
Logitech Wireless S520 - Microsoft Wireless Arc Mouse
Internet Speed
Download: 20mbps, Upload: 3mbps
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